topic Re: Sleep latency change and deep sleep measures in Galaxy Ring

Sleep latency change and deep sleep measures

userU46noblzs2 — Sat, 07 Jun 2025 11:53:39 GMT

Hi there!

This past week Samsung replaced the sleep cycles in the health app with sleep latency. I wish they would have kept it the old way, and added sleep latency as a feature. However, since the change my deep sleep also changed, well, at least that's what the app is telling me. I suddenly only get exactly 20 minutes, for four nights in a row now. That can't be right.

Any suggestions / insights on that? It almost appears it doesn't measure properly.

Thanks!

Re: Sleep latency change and deep sleep measures

useruBGr5qJ8Cs — Sat, 07 Jun 2025 14:35:43 GMT

My sleep numbers in Samsung Health went from 80 to 100 down to 25 to 50 after the last update on my watch 6. Ridiculous. I feel like it is totally useless now.....

Re: Sleep latency change and deep sleep measures

mar_mel — Sat, 07 Jun 2025 19:08:44 GMT

This update has completely wrecked my scores for the week.
Normally in low 90s. Now a 63 and an 80 for the two nights since updating.

I read before sleeping. The latency clocked in at a whopping 1hr 40 minutes first night... even though I was asleep 8 minutes after I turned the light out.

I'm going to stop wearing my watch to bed after a full year of great scores. I used to love the Sleep Score and the newer Energy Score, but this is ruining my mornings waking up to these absurd numbers that aren't reflective of reality.

How on earth could this have passed QA and made it to a general release?!

Re: Sleep latency change and deep sleep measures

userU46noblzs2 — Sat, 07 Jun 2025 19:16:59 GMT

It seems like I'm not the only one with a massive issue...
I wear the ring, btw.
And I depend on these numbers as I had massive sleeping issues I was able to navigate with the assistance of this technology, and now I'm a bit freaked out.

It's the first time I am posting here. Will Samsung monitor and reply?

Thank you!

Re: Sleep latency change and deep sleep measures

user0UNMHnpGNX — Sat, 07 Jun 2025 21:32:23 GMT

This last update had ruined the sleep record for me too and the battery draining is insane . I'm hoping someone replies . I can't edit and if my sleep logs now. It's recording me when I'm watching TV or reading as sleeping!

Re: Sleep latency change and deep sleep measures

PDog1 — Mon, 09 Jun 2025 01:32:15 GMT

I'm glad to see I'm not the only person with this issue. Posted this last week;

I've had my ring since Sept - 2024. After the latest ring update in May 2025, my sleep tracking is no longer accurate. The easiest way to explain it is, all of my sleep metrics appear to be inverted ( 5 hrs awake, 15 mins REM, 1 hr light and 20 mins deep). Prior to the software update, my average sleep scores were in the high 70s to mid 80s. Now my sleep scores for the last week have all been in the mid 20s. Ring has been reset, and all notifications have been verified. Reached out to Samsung Care and literally the 1st question asked was: Are you wearing the ring correctly?

Hopefully Samsung is paying attention and working on a fix.

Re: Re: Sleep latency change and deep sleep measures

userU46noblzs2 — Mon, 09 Jun 2025 02:00:09 GMT

That sounds about right as I have a few of these issues as well. It really seems like the last software update didn't do the job. I hope this will be remedied by Samsung shortly as everything worked just fine before the update. I hope for all of us a solution will be provided to all of us.

Re: Sleep latency change and deep sleep measures

userwDHC8myZYZ — Mon, 09 Jun 2025 08:56:29 GMT

No deep sleep anymore. I'm 83 years old and the only thing I depended on and checked every day was the sleep function of my watch 7. Now I have o minutes of deep sleep and my rem sleep has dropped significantly.
I called tech support and did everything they told me to try with no success.
The watch is now useless to me.

Re: Sleep latency change and deep sleep measures

PDog1 — Mon, 09 Jun 2025 16:15:38 GMT

Reached out to Samsung technical support this morning, that was a bad idea as the conversation went nowhere. After asking all of the standard questions they suggested that I send my ring back to Samsung so it could be examined by technical support to identify any issues. Needless to say, if Samsung is aware of the issue, they are not sharing with technical support. We might be in for a long wait for our issues to be addressed.

Re: Re: Sleep latency change and deep sleep measures

userU46noblzs2 — Mon, 09 Jun 2025 16:33:44 GMT

I have the same feeling. Tech support is not able to help with this issue, so I guess we have to wait for another software update with the hopes it will be fixed. Somehow, I'm just relieved to hear I'm not the only one with an issue. As mentioned, I depend on these numbers and make lifestyle changes if the app shows bad numbers. At least, now I know, it's not my body that's out of whack....

Re: Sleep latency change and deep sleep measures

userU46noblzs2 — Tue, 10 Jun 2025 21:21:21 GMT

I reached out to Samsung as well, under Samsung HEALTH APP issues, see link below. Maybe you call do the same? The message cut off at 200 characters. Let's see what happens.

https://www.samsung.com/us/support/contact/?model=samsung-health&app=Samsung+Health&modelCode=N0060019&topic=SYM0000603

Sleep is not recording properly

userxRqOIIC1ET — Thu, 12 Jun 2025 12:57:48 GMT

As of May 30, 2025, sleep app shows deep sleep as zero for every night since then. Prior to that it always recorded some amount. It is not likely that I did not have any deep sleep for the last 2 weeks. Other sleep categories are tracked and seem reasonable and consistent. As a test, I also set watch on sleep apnea detetection for the last week. It has shown no results.

Re: Sleep is not recording properly

realaud — Thu, 12 Jun 2025 20:33:02 GMT

It is, actually, indeed possible you went two weeks without deep sleep. If everything else is recording properly, it is unlikely not to record periods of deep sleep, however brief, if you are having them. The sleep apnea may not have recorded anything because you are not showing signs of sleep apnea. Are you tracking snoring? Are you showing results for snoring? If you are tracking snoring, you will see in the snoring section, either snoring statistics, a message that says "you didn't snore last night", or "snoring wasn't tracked because <insert reason>". Sleep apnea and snoring are only tracked if your phone is plugged in and charging while sleeping and the phone is placed on your nightstand. For all other sleep tracking, the phone does not even have to be in the same room. Also, make sure your watch is snug and didn't loosen up.

The watch uses the same sensors for all phases of sleep. Which sleep state gets recorded is entirely dependent on your body's processes. Different heart and respiratory rates for each stage of sleep.

Re: Sleep is not recording properly

userfVq8nS0k8P — Fri, 13 Jun 2025 08:06:06 GMT

You are not alone. Mine stopped registering deep sleep on the same day. I have seen a couple other posts, one somewhere in these forums and one on Reddit. So far no responses from Samsung. Going to chalk this up to another bug that we will be gaslighted on until it just fixes on a random update someday.

Re: Re: Sleep is not recording properly

userwDHC8myZYZ — Fri, 13 Jun 2025 11:01:20 GMT

I also was having the same problem. After tech support did their thing, I was directed to send my watch in for repairs.
As of today, it is out for delivery to the repair center.

Re: Re: Re: Sleep is not recording properly

userfVq8nS0k8P — Fri, 13 Jun 2025 11:46:54 GMT

You know after that they are just going to suggest you buy a new watch. I wouldn't do that. I am giving it until the end of the month before I bother diving into the **bleep** which is the world of tech customer service. Especially when it seems to be a software issue, not a hardware one

Re: Re: Sleep is not recording properly

userxRqOIIC1ET — Fri, 13 Jun 2025 16:58:43 GMT

Anything is possible, but after a couple of years of always having some deep sleep and then suddenly none for an extended period of sleep is not likely, when nothing in my habits, schedule and activity has changed much. The sleep apnea only requires 2 nights out of 10 to get a result of yes or no on sleep apnea and it reports the result of regardless of whether positive or negative. My phone is always on the charger and on the night stand.

The watch has the same sensors for all phases of sleep but these are just collecting the raw data; the algorithm is responsible for convertng, formulating and reporting the result in a meaningful way. It is more likely that these new skewed results are the result of programming or mechanical issues.

Re: Sleep is not recording properly

Members_BBLaMn5 — Sat, 14 Jun 2025 13:25:07 GMT

Same problem with both my watch and my husband's. We both always got consistent, very good amounts of deep sleep. And then about a week ago, our measures dropped to just a few minutes each night. Nothing major has changed in our lives; we don't feel sleep deprived, even on the 0 minutes of deep sleep nights. I think Samsung wrecked it's software in its recent update. Now, I have to convince my husband that he's not on the brink of d eath because he's getting no deep sleep. . .

Re: Sleep latency change and deep sleep measures

PDog1 — Sat, 14 Jun 2025 13:49:45 GMT

Has anyone had any luck correcting their issue with rings/watch tracking sleep properly since the conversion to sleep latency?

Re: Sleep latency change and deep sleep measures

userU46noblzs2 — Sat, 14 Jun 2025 13:50:40 GMT

Nope. Never heard back from Samsung.