topic Re: Keeps disconnecting over...and over...and over... in Galaxy Ring

Galaxy Ring disconnects repeatedly

MariLauraPHX — Fri, 11 Jul 2025 13:50:54 GMT

I have done the reboot of the ring, restart, relink to the phone, restart the phone.....keeps disconnecting every 20 minutes. Paid $400 for this in September last year, SO frustrated....help!!!

Re: Keeps disconnecting over...and over...and over...

LongHiker — Mon, 07 Jul 2025 19:01:02 GMT

@MariLauraPHX It sounds like you are still in your 12 month warranty period. I would recommend contacting Samsung Support.

For immediate assistance, one option is to use the Samsung Members app -> Support -> Send text. This will open up live troubleshooting.

Another option is to contact Samsung support via https://www.samsung.com/us/support/contact/

Re: Keeps disconnecting over...and over...and over...

SamsungModerator1 — Fri, 11 Jul 2025 13:48:13 GMT

Thank you for reaching out. I can definitely understand your concern with your Galaxy Ring repeatedly disconnecting from your phone.

If your Galaxy Ring disconnects from your phone, then there may be an issue with the Bluetooth connection. You can fix this by reestablishing the connection, ensuring there are no obstacles, and updating the Galaxy Wearable app. Give this link a try for some troubleshooting steps for your ring disconnection: https://www.samsung.com/us/support/troubleshoot/TSG10003289/

If you still continue to experience these symptoms, I would recommend a service repair.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html