Factory Defect is costing me over a $100 and Samsung just lost another long time customer

Madtowncleaner — Wed, 11 Feb 2026 16:27:47 GMT

My kids pooled their money and bought me a Samsung Galaxy ring for Christmas this year. A couple days later I put the ring on and set it up. It seemed to have a good charge so I wore it for about a week, don't really know how long. I noticed that it must have died so I put the ring back on the case that did light up and the next day I put it on. I couldn't seem to get it to connect and put it back in the case. I looked up how to get it to reset or turn back on and nothing worked. I recently sent it in to Samsung for a warrantee repair and they said it would be a $107 to repair a ring I wore ONCE!!! They said I cracked the inside of the ring and sent me a grainy photo of the inside of a ring. I can't even see any crack and I didn't do it. I have the receipt and they can see that this was only just registered and yet it is my fault. This is clearly a manufacture defect but there is no way for me to prove it. They asked if I had any photos of the ring, why would I take photos of a brand new ring that doesn't have a screen, power button or a battery that could be removed. It is a totally sealed object that I had for basically a week before it died. I don't even have any way of knowing that it ever charged when I had it. The charge in the ring was probably from before I even got it. I called and they absolutely don't give a S#it about their customers. I've probably spent over $50k with them the last 15 years. I've bought well over a dozen TV's, several tablets, laptops, all my appliances, everything I have is Samsung and they are throwing it away over a ring that I would BET MY LIFE that I DIDN'T CAUSE THE SCRATCH!!! Well, they just lost another customer. Way to go Samsung!!!

Re: Factory Defect is costing me over a $100 and Samsung just lost another lon..

meself — Tue, 10 Feb 2026 01:08:14 GMT

Re: Factory Defect is costing me over a $100 and Samsung just lost another long time customer

SamsungAdam — Wed, 11 Feb 2026 16:32:34 GMT

Thank you for reaching out, Madtowncleaner. I can certainly understand your frustration with your ring being deemed as physical damage. I would be happy to look into this further for you. Can you please send me a private message with your ticket number so I can research your experience: http://bit.ly/46YZNoi

topic Re: Factory Defect is costing me over a $100 and Samsung just lost another long time customer in Galaxy Ring

Factory Defect is costing me over a $100 and Samsung just lost another long time customer

Re: Factory Defect is costing me over a $100 and Samsung just lost another lon..

Re: Factory Defect is costing me over a $100 and Samsung just lost another long time customer