topic Re: What's the point of pre-ordering anything?! in Galaxy Ring

Preorder Feedback, Orders, shipping, etc.

Martion — Tue, 23 Jul 2024 00:40:17 GMT

if you guys decide to introduce the product be sure you are well prepared as apple is.

You introduced the ring today, I wanted to order it and boom, website glitches after glitches, then sizing kit is out of stock, and there is no info how to measure to find the correct size, shame shame. support chat doesn't have any idea how to measure it either, at some point they say "come back later" ...WOW

I would call that product introduction a disaster !

Re: 1st Day Disaster

realaud — Thu, 11 Jul 2024 01:34:10 GMT

Do you realize how many thousands of people were waiting for that ring? When any popular new product is introduced, its best to wait out the initial rush, so websites don't crash or order systems become overloaded.

Re: Re: 1st Day Disaster

AvengerPR — Thu, 11 Jul 2024 01:33:22 GMT

This. Indeed. I ordered the Watch Ultra and Buds Pro. Will get the ring later.

Re: 1st Day Disaster

meself — Thu, 11 Jul 2024 03:41:24 GMT

Similar crashes or site issues with phone release in past new items the support may not know well

Re: Official Galaxy Z Fold6, Z Flip6, Galaxy Watch 7, Galaxy Watch Ultra, Gala..

GaryB82 — Thu, 11 Jul 2024 04:37:57 GMT

- Ordered - Watch 7 Ultra, Ring, and Buds 3 Pro

- Date ordered: July 10

- Ordered from : Samsung.com

- Trade-in info - Trading Galaxy Watch 5 Pro

- Estimated delivery date: July 24th

Re: Official Galaxy Z Fold6/ Z Flip6, Shipping, and Feedback Thread

bill-e — Thu, 11 Jul 2024 18:47:40 GMT

- Date ordered: Jul 10

- Where did you order from (samsung.com, carrier, retailer, etc.): Samsung App

- Unlocked or Carrier variant: LTE

- Model, storage capacity, Color: Watch 7 Ultra

- Did you trade-In: Watch 5 Pro

- Estimated delivery date: July 25

Re: Official Galaxy Z Fold6/ Z Flip6, Shipping, and Feedback Thread

bill-e — Fri, 12 Jul 2024 21:04:04 GMT

I was at Verizon today picking up an iPhone for my wife and they had a Fold 6 on display. It is sweet and I'm glad I pre-ordered one!

Trying to complete purchase/trade in Fold 6/Watch Ultra

Kiingg — Mon, 15 Jul 2024 23:03:53 GMT

So I've used Samsung Financing for my last 4 tade-in purchases (once a year). Upon hitting the last confirm after selecting "Samsung Financing" I get an Affirm popup to enter my phone number (closing pop-up directs me to "confirm" page and creates a loop). I do not wish to use affirm as I have an open and paid off SF account with sufficient available credit for said purchase. Tried on Samsung Shop on my Fold 5 and Chrome on PC browser to no avail. Samsung support says "Samsung Financing" is not available at this time on any of their products and I should use affirm while they're working to fix the issue. This answer didn't feel right and I think maybe I'm doing something wrong? Or have others experienced this and if so what was the resolution?

Pre-order keeps canceling

Aspiro — Mon, 15 Jul 2024 23:06:55 GMT

I'm at a lost for words. I have tried to pre-order the Z Fold 6 four times now and Samsung continues to cancel the order. Mu funds were actually held for a few days with Ecommerse not able to help at all. At this point, I may just give up and consider other options.

Re: Pre-order keeps canceling

meself — Mon, 15 Jul 2024 23:22:55 GMT

Might try with your carrier

Re: Re: Pre-order keeps canceling

Aspiro — Mon, 15 Jul 2024 23:31:49 GMT

Samsung.com has the better deal but I'll probably have to go that route

Re: Pre-order keeps canceling

Kyle2100 — Mon, 15 Jul 2024 23:33:38 GMT

When was the first time u tried to pre-order? I did day 1, and my order has been fine

Re: Pre-order keeps canceling

RyanSr — Tue, 16 Jul 2024 00:06:31 GMT

Did you reach out to Samsung? Perhaps their customer service can help

Re: Re: Pre-order keeps canceling

Aspiro — Tue, 16 Jul 2024 00:13:38 GMT

Day 2. It just keeps canceling

Re: Re: Pre-order keeps canceling

Aspiro — Tue, 16 Jul 2024 00:14:21 GMT

I have. I was on the chat, text and phone for hours and they couldn't get it to work

Re: Trying to complete purchase/trade in Fold 6/Watch Ultra

JamesThor — Tue, 16 Jul 2024 00:34:56 GMT

It's correct what you're seeing. Use Affirm.

Re: Pre-order keeps canceling

E3141b — Tue, 16 Jul 2024 02:58:23 GMT

If your funds were held the first attempt, it is common for stores to "temporarily charge the amount" until checkout is complete. Sometimes the process can take you back to the 90's when dial-up internet would be much slower at peak times and download bars were more common. After maybe three attempts most stores may assume something else is wrong and just take it off queue & timed out.

Pre-order

Beastkilla — Tue, 16 Jul 2024 03:07:33 GMT

So I did a pre order on the exclusive white fold 6 1tb through the Samsung app the day after they opened up pre orders. I got a confirmation through affirm that they approved my loan. I haven't received any confirmation on my purchase yet? Any ideas how long it takes for Samsung to process the pre order?

Re: Pre-order

meself — Tue, 16 Jul 2024 03:09:11 GMT

It could be a few hours to next day to get email confirmation would guess with tracking and shipping info or maybe just order number acknowledged

Re: Re: Pre-order

Beastkilla — Tue, 16 Jul 2024 03:11:08 GMT

I got nothing. On my affirm app, it still shows merchant processing. That was since the 11th