topic Re: Galaxy Ring - long term sizing support in Galaxy Ring

Galaxy Ring - long term sizing support

meix — Thu, 11 Jul 2024 16:26:29 GMT

Hello!

I just placed my pre-order for the Galaxy Ring (now waiting for the sizing kit), but I have a question regarding long-term support when your ring size changes. Oura supports its customers by providing free ring exchanges if/when your ring size changes over time. Will Samsung be offering anything like that - even discounted exchange or exchange for a fee? I know asking for free exchanges might be a little too much considering there is no subscription (unlike with Oura), but a discounted/fee exchange would be nice! Especially for those who are able to lose/gain weight with the help of Samsung Health 🙂

Thanks!!

Re: Galaxy Ring - long term sizing support

justtryingtohelp — Wed, 10 Jul 2024 22:00:17 GMT

I hope someone who knows answers, because I'm curious about this too.

Re: Galaxy Ring - long term sizing support

meix — Wed, 10 Jul 2024 22:58:13 GMT

Thanks for whoever moved this to the right sub forum 😅 I couldn't figure out how to move it myself and realized too late that I added a post to the wrong forum

Re: Galaxy Ring - long term sizing support

SamsungJustin — Thu, 11 Jul 2024 16:26:48 GMT

Hello, Meix.

At this time this is not an option we have available, but I will tag the thread as Feedback for the higher uppers! 🙂

Re: Galaxy Ring - long term sizing support

KyraDevon — Wed, 21 Aug 2024 20:53:37 GMT

Thankyou so much for asking this! It's been my only hesitation on investing this much in one. I use my Samsung watch daily and would love to add a ring to the equation but still have about 120 to lose on my journey (having already lost over 300) and know I have a few ring sizes left to go as those lbs drop off.

Re: Galaxy Ring - long term sizing support

sunnie603 — Wed, 04 Sep 2024 11:08:40 GMT

Thanks for asking this question...its the only thing holding me back from buying this.. I will make this investment but not if I have to rebuy it every time my finger shrinks ...I guess I'll hold off...

Re: Galaxy Ring - long term sizing support

IDBaller — Thu, 03 Oct 2024 02:51:33 GMT

I'm in this boat. My finger has shrunk after losing weight. I've settled for a cheap resizer, but a size down would sure be nicer.

Re: Re: Galaxy Ring - long term sizing support

JayPad — Tue, 08 Oct 2024 17:08:48 GMT

Can you dm me the resizer?

Re: Re: Galaxy Ring - long term sizing support

userojgSfogVF6 — Sun, 13 Oct 2024 14:15:09 GMT

I really hope a solution is being worked on. I personally have lost a significant amount of weight and now my galaxy ring is probably 2 sizes too big. I hope a solution can be found, maybe an insert of some sort that is esthetically sound with the original product.

Re: Re: Re: Galaxy Ring - long term sizing support

userojgSfogVF6 — Sun, 13 Oct 2024 14:17:33 GMT

I have been using a resizer but 1. It okkod horrible and 2. It falls off constantly. Could you provide a link for the one you use? Have you had a lot of issues?

Re: Galaxy Ring - long term sizing support

ZeeoFullbright — Sun, 20 Oct 2024 08:23:21 GMT

I hope this happens I have realised that with me loosing weight I have gone down in ring size

Re: Galaxy Ring - long term sizing support

Dooleygh — Tue, 26 Nov 2024 20:03:47 GMT

I was initially informed that if my ring was found to be in good working condition, I would be eligible for an upgrade from a 12 to a 13. However, after sending the ring in for evaluation, I received the same device back without any upgrades. I was disappointed with the manner in which the management team communicated with me.

As a result, I filed a complaint with the Better Business Bureau (BBB). Unfortunately, my experience with the Samsung manager, Galbreil B. from Extra Care, was unprofessional. When I requested that he review the call logs to verify the information I had been provided, he became evasive and dismissive. His attitude was unhelpful and only added to my frustration.

I am now left with a $400 piece of equipment that I am unable to use. I wish there was a more effective way to report Mr. B.'s behavior, but my attempts to contact Samsung have been met with a lack of assistance. Despite being a loyal Samsung customer, this experience has left a negative impression on me.