topic Samsung Updates keep killing my phone in Galaxy S21

topic Samsung Updates keep killing my phone in Galaxy S21 https://us.community.samsung.com/t5/Galaxy-S21/Samsung-Updates-keep-killing-my-phone/m-p/2497704#M74271 <P>The update I received on Thursday caused my phone to not start. "<!>" "partition super" "Reason SUPER: build-id does not match with the reference". It's stuck on the "Downloading..." screen. I contacted Samsung support via Chat, then phone, then they sent me to a store (Ubreakifix). Ubreakifix couldn't it resolve the issue after almost a week. They returned it to me. </P><P>This the 4th time I've had an issue with Samsung updates on this phone in about a year. The first time, I was referred to the same store and they were able to fix it.</P><P>I lost everything on the phone. The Second time it seemed to recover; it was able to restart. The third time I was able to recover with "Smart Switch" on my PC.  I'm certain I've lost everything on the phone again. </P><P>I keep getting passed between Samsung support & Care Plus. I don't understand why I should have to go through Care Plus, when it should be covered under warranty (per multiple techs).  I haven't been able to use my phone for 6 days. Suggestions? How do I escalate?</P><DIV id="ae_app"><DIV id="ae_helpers" class="ae-module" style="display: none;"> </DIV><DIV id="ae_compliance" class="ae-module" style="display: none;"><DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV><DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV><DIV id="audioeye_word_message" style="display: none;">Word Download</DIV><DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV><DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV><DIV id="audioeye_document_message" style="display: none;">Document Download</DIV></DIV><DIV id="ae_enabled_messages" class="ae-blurb-noaudio"> </DIV></DIV> Wed, 01 Feb 2023 16:05:54 GMT Members_QOedrbv 2023-02-01T16:05:54Z