topic Re: Re: Secure folder crashing in Galaxy S21

Secure folder crashing

userWK9T5Ti53N — Fri, 03 Feb 2023 00:57:09 GMT

My S21 updated last night. Since the update I haven't been able to access my secure folder. When I click on the icon I get the fingerprint prompt. As soon as the print is accepted the app seems to open where I can see all of the app icons, I then it immediately closes. I've tried using the pin and clearing the cache and app data. No luck. Anybody else with this issue?

Re: Secure folder crashing

knightbresnahan — Fri, 03 Feb 2023 01:22:50 GMT

Same issue here. S22 Ultra

Re: Secure folder crashing

John_4_President — Fri, 03 Feb 2023 01:48:36 GMT

Your secure folders is from the old operating system not 13. Disable Secure folder and delete them. Enable Secure folder again and let it regenerate the folders again. This may take care of your issues.

Re: Re: Secure folder crashing

userWK9T5Ti53N — Fri, 03 Feb 2023 02:23:53 GMT

So disable Secure Folder through the app settings? Then delete the app? What happens to the apps and files currently in Secure Folder when I delete the app? It's there a chance I lose anything through this process?

I'm not really sure where/how files within Secure Folder are stored.

Re: Re: Re: Secure folder crashing

John_4_President — Fri, 03 Feb 2023 02:34:07 GMT

I said to disable Secure Folder not delete the app itself. Once you delete all that's inside, it will make new copies.

Re: Re: Re: Re: Secure folder crashing

userWK9T5Ti53N — Fri, 03 Feb 2023 02:42:47 GMT

How was I supposed to know who "them" was? I also don't understand how to delete folders I can't access or how "it will make new copies" if the folders are deleted.

Re: Re: Re: Re: Re: Secure folder crashing

John_4_President — Fri, 03 Feb 2023 02:47:34 GMT

I've done it before. Disable the option for secure folders. Go inside where it created the folders and delete all of them. Enable Secure Folder again and it should make new copies for you.

Re: Re: Re: Re: Re: Re: Secure folder crashing

Blunicorn — Fri, 03 Feb 2023 03:57:57 GMT

For me it's already disabled

Re: Secure folder crashing

tfreem133 — Fri, 03 Feb 2023 14:40:59 GMT

Having the same issue, I use my fingerprint and it opens for a split second and crashes immediately. Tried clearing the cache and that didn't work. I can't even disable secure folder, it's grayed out and I can't do anything. I'm able to access some apps in the folder since I get notifications but I can't access the rest of the folder still.

Secure folder 1.8.01.5 crashes when opening.

M42 — Fri, 03 Feb 2023 21:23:11 GMT

Just like the title says, the app crashes when trying to open. It worked fine on the previous update.
Phone: S21 (SM-G991U1)
Software: One UI 5.0, Android 13 (Jan 1 update, G991U1UES5DWA4), Secure Folder 1.8.01.5
Actions taken: Re booted, cleared cache, cleared data.
It doesn't look like there is a way to roll the software back. As of right now I cannot access anything in that folder.
Edit1: As other suggested, I was able to quickly tap my Andftp app inside the secure folder and then back up my files. At least I'm good there. If the ftp app wasn't on the first page this wouldn't have been viable.
Edit2: I created a ticket through the members app. Attached requested logs and a screen shot of the crashed app popup.

Edit3: Seems someone moved my post over here. Haven't heard back from Samsung on my ticket yet.

Re: Secure folder 1.8.01.5 crashes when opening.

Ajf5197 — Fri, 03 Feb 2023 14:49:11 GMT

Same here!! What is going on @Communityuser3049203

Re: Secure folder 1.8.01.5 crashes when opening.

BobbyCarra — Fri, 03 Feb 2023 14:51:05 GMT

Report error via this app please. Make sure you have a backup before updating to security folders thar you may lose access to should something go wrong.

Re: Secure folder 1.8.01.5 crashes when opening.

M42 — Fri, 03 Feb 2023 16:40:43 GMT

Thanks Bobby but I didn't push this update, Samsung did. I have files in there that are not yet backed up.
I am also not able to report via app because it crashes when opening. I click the report feedback and nothing happens.

Re: Secure folder crashing

M42 — Fri, 03 Feb 2023 21:16:48 GMT

Not correct. My folder was working fine with Android 13.
It seems to be related to G991U1UES5DWA4 which may have contained Secure Folder 1.8.01.5.

Re: Secure folder 1.8.01.5 crashes when opening.

Nukem96 — Sat, 04 Feb 2023 09:10:03 GMT

I am having same issue. Latest update seems to have broken my Secure Folder. I also have files that were not backed up and cannot be replaced. Is there a way to retrieve these with Secure Folder broken? I am using a Fold 3 if that matters.

Re: Secure folder 1.8.01.5 crashes when opening.

dwaa — Fri, 03 Feb 2023 15:50:57 GMT

Same issue.

Secure Folder v 1.8.01.5 on an S22

I can enter the password pattern, and if I click fast enough, I can open one app in the secure folder (Google's Keep Notes) and it runs just fine. However, I cannot open any other apps or access anything else in the Secure Folder. It opens for a very brief moment and then crashes/stops. Even the settings for the app crash when I try to access them.

I have tried clearing cache and clearing data and restarting my phone. Nothing seems to fix the issue.

Re: Secure folder 1.8.01.5 crashes when opening.

userWsbAxlxg33 — Fri, 03 Feb 2023 16:13:37 GMT

Same problem here. Secure Folder v 1.8.01.5 on Note 20 Ultra 5G (SM-N986U)
Attempts to remedy: Rebooting, Cleared Cache, Cleared Data

I can enter password. Then it immediately crashes. I was able to click quickly and get into settings and try to backup and restore, after about 2 seconds in to the backup it crashed. I was able to open a single app by quickly clicking and the app behaved as usual. I also received a notification from a secure app and was able to open that app via the notification and it seemed to work properly.

Re: Re: Secure folder 1.8.01.5 crashes when opening.

BobbyCarra — Fri, 03 Feb 2023 16:07:23 GMT

Take a screen shot or video recording, you can attach the video recording via this app as you report the error, it will let you. I've reported few errors before and have gotten fixed.

Re: Secure folder 1.8.01.5 crashes when opening.

GarrettHampton — Fri, 03 Feb 2023 16:11:53 GMT

Same problem here. Samsung Galaxy S22 Ultra and Secure Folder v 1.8.01.5. Tried clearing cache, deleting data, restarting. As soon as I enter my password to Secure Folder it instantly closes.

Re: Re: Secure folder 1.8.01.5 crashes when opening.

M42 — Fri, 03 Feb 2023 16:40:58 GMT

OK. I tried doing a screen record but that stops as soon as I try to open the folder. Thinking about that now, it might be due to the secure nature of the folder. Ill need to find another device to do an acutal recording. I was able to take a screen shot of the app crashing notification and attached that. I did not know you could create a ticket through the Members app so thanks for that info.
Logs and screen shot have been uploaded.