topic Re: Pictures have a weird haze over them in Galaxy S21

Pictures have a weird haze over them

TT4eva — Wed, 15 Mar 2023 01:30:25 GMT

Hello, I have the Samsung galaxy s21fe and just recently when I take a picture using the back camera it puts like a haze or glare over my pictures. Can someone tell me what could be wrong? I have wiped the camera clean, I have turned flash off, turned flash on, made sure there isn't any scrapes or cracks, taken the camera protector off put it on nothing I do helps it!

Re: Pictures have a weird haze over them

userZNnTdcqwZP — Wed, 15 Mar 2023 11:25:19 GMT

Only the main sensor or all of the lenses?

Re: Re: Pictures have a weird haze over them

TT4eva — Wed, 15 Mar 2023 11:32:22 GMT

How do I test to see which 1?

Re: Re: Re: Pictures have a weird haze over them

userZNnTdcqwZP — Wed, 15 Mar 2023 11:48:43 GMT

In Gallery, when you find the picture that has haze or glare, tap 3 dots at the bottom right >> Details. Looking for aperture size (something like F1.8)

For S21FE,
F2.2 means ultra wide sensor
F1.8 means main sensor
F2.4 means telephoto sensor

Re: Pictures have a weird haze over them

Tumbiolo — Wed, 15 Mar 2023 20:21:06 GMT

Clean your lens

Re: Pictures have a weird haze over them

Samsung_Moderator — Wed, 15 Mar 2023 22:38:20 GMT

Hi TT4eva, thank you for reaching out. I can certainly see how annoying it is to have blur or haze over pictures taken on the phone. In addition to what @userZNnTdcqwZP recommended, utilize this guide for complete camera troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01001424/#set-the-scene-for-a-clear-photo-on-a-phone-or-tablet

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html