topic Re: Re: Where do you go to make the settings available to RECEIVE Private calls? in Galaxy S21

Where do you go to make the settings available to RECEIVE Private calls?

user8DArIB8v5F — Sat, 01 Jul 2023 17:00:40 GMT

I can't receive private calls and it's important in my line of business. Does anyone have a solution?

Re: Where do you go to make the settings available to RECEIVE Private calls?

Dan2023 — Sun, 02 Jul 2023 01:51:26 GMT

Ooen a Phone app
Tap More icon (3 vertical dots)
Tap Settings
Tap Block numbers
Turn off Block calls from unknown numbers

Re: Re: Where do you go to make the settings available to RECEIVE Private calls?

user8DArIB8v5F — Sun, 02 Jul 2023 11:47:24 GMT

I thought if I selected that, then it turns on the feature to block calls from unknown numbers. Therefore, not allowing me to receive private calls. No?

Re: Re: Re: Where do you go to make the settings available to RECEIVE Private ..

Dan2023 — Sun, 02 Jul 2023 12:40:19 GMT

Yes, make sure it is 'off'.

You've misread my original post

Re: Re: Where do you go to make the settings available to RECEIVE Private calls?

bill-e — Sun, 02 Jul 2023 12:40:50 GMT

Yes, toggling ON "Block Calls from unknown numbers" will block private calls. The user was suggesting that you check that it's OFF.

If it is OFF, then call your carrier.

Re: Re: Where do you go to make the settings available to RECEIVE Private calls?

user8DArIB8v5F — Tue, 04 Jul 2023 15:38:41 GMT

I tried your suggestion. It actually didn't work.
I called AT&T.
Resolution: I had to disable the Call Protect app (old version). Then install the AT&T Active Armor Mobile Security App.
In the app there is a toggle to receive or deny private calls.
It's all fixed.