topic Re: Re: Re: Is there any way you can get a phone off the blacklist in Galaxy S21

Is there any way you can get a phone off the blacklist

ese1 — Tue, 26 Dec 2023 05:48:05 GMT

I want to use my phone that was blacklisted

Re: Is there any way you can get a phone off the blacklist

VerbumVeritum — Tue, 26 Dec 2023 06:03:53 GMT

Why was your phone blacklisted? Generally, only Samsung or the respective carrier will be able to assist you.

Re: Re: Is there any way you can get a phone off the blacklist

ese1 — Tue, 26 Dec 2023 06:04:34 GMT

The account was in my mother's name and she passed due to covid and the cellular company black listed all phones that were on the account

Re: Re: Re: Is there any way you can get a phone off the blacklist

ese1 — Tue, 26 Dec 2023 06:05:48 GMT

Would not give me any information on how to pay what was owed or anything

Re: Re: Re: Is there any way you can get a phone off the blacklist

VerbumVeritum — Tue, 26 Dec 2023 06:07:25 GMT

Ah I see. So sorry to hear. 😭 I recommend contacting the carrier and explaining your situation. If your mother owned the device, you should be able to get the phone deblacklisted. You may need to provide a death certificate.

Re: Re: Re: Re: Is there any way you can get a phone off the blacklist

VerbumVeritum — Tue, 26 Dec 2023 06:17:09 GMT

Hmm. Try speaking with a supervisor. You should be able to get it cleared up rather easily. Only the carrier will be able to resolve this.

Re: Is there any way you can get a phone off the blacklist

ese1 — Tue, 26 Dec 2023 06:10:22 GMT

There was money still owed on that phone which I was paying for consistently just in my mother's account due to my work schedule at that time

Re: Is there any way you can get a phone off the blacklist

Smithint — Tue, 26 Dec 2023 12:59:46 GMT

When my late Wife passed away I took the phone to Sprint (when it was still here) and I was able to pay what was owed and got the phone cleared so I was able to get it to someone else to use. Whoever the carrier is taken it there with a death certificate and talk to a manager or supervisor and explain the situation and they should be able to fix the problem. So saddened by your loss..