topic Re: One UI6.1 in Galaxy S21

One UI 6.1 keeps needing to be installed (update loop)?

SneedoftheWest — Wed, 16 Apr 2025 15:29:38 GMT

My S21 just received the 6.1 update and I installed it. After installation the phone starts normally but then it wants to install it again. I did that once but, after restarting, it still wants to install the update. I paused it and now it's telling me it will install it on Sunday 6/23. How do I terminate this loop?

Re: One UI6.1

realaud — Wed, 19 Jun 2024 23:32:53 GMT

Just let it install again. Maybe it didn't really complete.

Re: One UI 6.1 keeps needing to be installed?

zippy_ — Thu, 20 Jun 2024 14:50:49 GMT

Also having this issue after having installed 3 times and restarted all 3 times. Is this update bugged?

Re: One UI 6.1 keeps needing to be installed?

realaud — Thu, 20 Jun 2024 16:36:51 GMT

send an error report via the contact us in settings/general management.

Re: One UI 6.1 keeps needing to be installed?

SneedoftheWest — Thu, 20 Jun 2024 21:51:30 GMT

The third time was the charm and the loop is no longer in play. Oddly enough, each of the first two times it installed it completely finished, optimized all apps and told me the installation was complete. Clearly something is going on but at least it's now fixed.

Re: One UI 6.1 keeps needing to be installed?

user6jOlv2KnOi — Sat, 22 Jun 2024 01:49:53 GMT

The update is broken. And now ur phone is broken

Re: One UI 6.1 keeps needing to be installed?

SneedoftheWest — Sat, 22 Jun 2024 16:35:06 GMT

Luckily my phone is not as smart as you as it thinks it's working fine after the third install. Go figure.

Re: One UI 6.1 keeps needing to be installed?

jonnyrn — Tue, 25 Jun 2024 13:41:14 GMT

Mine keeps doing the same thing. On day 4

Re: One UI 6.1 keeps needing to be installed?

SneedoftheWest — Tue, 25 Jun 2024 14:31:50 GMT

It may well have been coincidence but before I had it try to install for the third time I shut the phone down in stead of restarting and then restarted it while unplugged, i.e. running off the battery, and left it alone for maybe half an hour. That worked and it finally installed properly.

Re: One UI 6.1 keeps needing to be installed?

sa1erin — Thu, 01 Aug 2024 09:19:54 GMT

I'm on 6 or 7 downloads and installs... Wish my situation was like the other "third times a charm" users...

Re: One UI 6.1 keeps needing to be installed?

Atsmo — Fri, 02 Aug 2024 23:45:24 GMT

S23 FE here and I'm close to switching to Apple. As much as I hate iPhone at least they don't install bloatware on your devices after you've uninstalled them like Samsung and Apple doesn't force their Voice Assistant to use their search engine. Why does Samsung insist on having Bixby open Samsung Internet when it isn't our preferred/default web browser?

Re: Re: One UI 6.1 keeps needing to be installed?

theusualday — Sat, 24 Aug 2024 08:44:27 GMT

Did it ever stop? I'm on a flip4 and I've downloaded the 6.1 update 4 times now 😮‍💨

Re: Re: Re: One UI 6.1 keeps needing to be installed?

Me_Mama — Thu, 24 Oct 2024 14:08:00 GMT

I've downloaded mine at least seven times it's done it every day for the last 2 weeks.

Re: Re: Re: One UI 6.1 keeps needing to be installed?

SneedoftheWest — Thu, 24 Oct 2024 14:52:07 GMT

What worked for me, probably coincidental but who knows: before I had it try to install for the third time I shut the phone down in stead of restarting and then restarted it while unplugged, i.e. running off the battery, and left it alone for maybe half an hour. That worked and it finally installed properly.

Re: One UI 6.1 keeps needing to be installed?

SanjaySantokee — Tue, 04 Feb 2025 18:05:02 GMT

Hey, I found a solution for those that the 3x update didn't work for. I updated mine up to 10 times and it still didn't work.

What did work however, was connecting it to my PC and performing the software update from Samsung smart switch. Hope this helps!

Re: One UI 6.1 keeps needing to be installed?

gino66 — Mon, 24 Feb 2025 14:43:13 GMT

SAME HERE 6-7 TIMES AND STILL COUNTING

Re: Re: One UI 6.1 keeps needing to be installed?

cutecheers — Mon, 14 Apr 2025 21:20:58 GMT

Could you please give more details on how to do this?

Re: Re: One UI 6.1 keeps needing to be installed?

Samsung_Moderator — Wed, 16 Apr 2025 15:28:32 GMT

Absolutely, and welcome to the Community! Here is the guide to using Smart Switch to update your phone: https://www.samsung.com/ae/support/mobile-devices/how-to-update-software-using-smart-switch/

You can also try a factory reset. Make sure to back up everything beforehand (https://www.samsung.com/us/support/answer/ANS10002780/) then perform the factory reset: https://www.samsung.com/us/support/answer/ANS10002030/

If you are still experiencing an update installation loop, service may be needed.

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook: https://www.facebook.com/samsungcareus
2. Twitter: https://www.x.com/samsungcareus
3. Live chat: https://www.samsung.com/us/support/contact-customer-services
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html