topic Re: Re: Re: Re: S21 fe 5G is carrier locked and cant be unlocked by verizon in Galaxy S21

S21 fe 5G is carrier locked and cant be unlocked by verizon

userR4y3hJYf43 — Mon, 05 Aug 2024 22:15:46 GMT

Hi everyone.
I bought this S21 fe 5G 3 years ago from Samsung.com locked to Verizon. I have miserable service where I now live so I am trying Mint Mobile.

Problem is, after verifying my phone was unlocked with vz and following all the steps for both vz and mint, I got an error message saying I "could not be activated on another carrier's network...."

I removed my vz rant, very angry with them, but they seem to think I stole the phone or have a fraudulent charge even though I have had autopay enabled for years and been a customer for over 14 years. Never going to be with them again.

They finally stated it was carrier locked and dont seem to have a clue what is going on and want to escalate yet again with a 3-5 day wait.

Would there be any reason this cant be done such as my purchasing a vz locked phone from samsung directly can or cannot be unlocked to move to another carrier?

Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

Communityuser56rifnv — Mon, 05 Aug 2024 22:33:23 GMT

It sounds like you're still under contract or the phone is not paid off. Do not cancel your plan before you port your phone.

Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

userR4y3hJYf43 — Mon, 05 Aug 2024 23:22:24 GMT

thanks for getting back. Purchased the phone new from samsung online outright. Phone bill has always been autopay forever. Was even told today that vz owes me $31. Problem with vz is they have no clue as to what is going on here.

Hate to have to buy a new phone you know. Cant get a trade-in from samsung for an A35 but that is a downgrade in quality in too many ways.

Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

userR4y3hJYf43 — Tue, 06 Aug 2024 00:04:51 GMT

BTW. I followed all of the procedures on both vz and mint as to the proper way to port my phone over. Vz will automatically delete and cancel your account when you make the move.

My wife agreed to changes while she was speaking to an agent and as soon as she agreed to the modification, the agent pulled the plug on the phone call mid-sentence.

Re: Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

Communityuser56rifnv — Tue, 06 Aug 2024 00:08:54 GMT

Which agent? On the Mint side?

Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

realaud — Tue, 06 Aug 2024 00:15:19 GMT

Keep on Verizon's case, ask them to escalate. Even though you bought the phone from Samsung, it's locked to Verizon and VZ legally must provide you with the unlock code provided the phone is paid off and your VZ account is not in arreats6.

Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

meself — Tue, 06 Aug 2024 00:28:58 GMT

I believe they unlock phones after 60 days and being that the phone is paid off they should be unlocking the phone there can be a porting issue tho it can vary on time but if your phone shows unlocked in network settings than you may need to contact vz port dept

Re: Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

yamialex — Tue, 06 Aug 2024 00:50:52 GMT

Verizon automatically unlocks all of their carrier lock devices after 60 days of service it's right in their terms it doesn't matter if the phone is paid off or not after 60 days it's automatically unlocked

Re: Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

yamialex — Tue, 06 Aug 2024 00:51:31 GMT

Usually after 60 days the phone is automatically unlocked so I'd be talking to Verizon if I was the person that's having this issue and be like you're unlock policy specifically States phones are automatically unlocked after 60 days why has this phone not been unlocked according to your unlock policy

Re: Re: Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

realaud — Tue, 06 Aug 2024 00:55:51 GMT

I do not believe that. Verizon does nothing they are not required to do, snd if the device was unlocked OP would not have a problem switching carriers.

Re: Re: Re: Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

yamialex — Tue, 06 Aug 2024 00:57:00 GMT

Read the unlock policy after 60 days the phone is unlocked it's right in their policy it's their policy and I can go find the proof if you want it give me a minute

Re: Re: Re: Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

yamialex — Tue, 06 Aug 2024 00:58:07 GMT

First result of a Google search also I have Verizon and I know they're unlocked policy I've had them for years

Re: Re: Re: Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

Communityuser56rifnv — Tue, 06 Aug 2024 01:16:58 GMT

That was my thought too. It may be a policy but I think there's more to the OPs story.

Re: S21 fe 5G is carrier locked and cant be unlocked by verizon

Communityuser56rifnv — Tue, 06 Aug 2024 01:20:22 GMT

Only other option, if you've exhausted all the requirements is to file an FCC complaint and they will quickly respond to unlock it or provide whatever prove is still needed.