topic Re: Re: Device Care app error in Galaxy S21

Device Care app error

jmscott517 — Sun, 11 Jan 2026 13:25:57 GMT

Recently I noticed that the device manager application on my Samsung s21 FE5G is providing an error message to do what the server, I am meaning changes to the phone. I've cleared the cache the installed the updates in the application and then try it still the same error not sure what to do.

Re: Device Care app error

MrGhoul — Sun, 11 Jan 2026 14:59:34 GMT

1. The first step to fixing this error is to ensure that you have a stable internet connection. If you’re using mobile data, ensure that you have enough data and that your network signal is strong. If you’re using Wi-Fi, check that you’re connected to a stable network.
You can also try resetting your network settings by going to “Settings > General management > Reset option > Reset Wi-Fi & Bluetooth.

Restart your device

2. Free Up Storage Space
If your device doesn’t have enough storage space, the system update may fail to download. To free up space, delete unnecessary files, uninstall unused apps, and move media files to an external storage device.

Re: Re: Device Care app error

jmscott517 — Sun, 11 Jan 2026 15:17:16 GMT

MrGhoul Thank you for the recommendations, I attempted both of those recommendation and I also deleted data on my phone on my phone, I have 25 gig of free space available and I still have the error.

Re: Device Care app error

mermaidcaviar — Sun, 11 Jan 2026 16:35:42 GMT

Try updating using Smart Switch on your windows computer. I know another user successfully updated using this method.

Re: Re: Re: Device Care app error

MrGhoul — Mon, 12 Jan 2026 06:41:14 GMT

What cache did you clear? I would recommend clearing your "cache partition" if you haven't done so already.

Tap the link below for the procedure to clear the cache partition.
https://us.community.samsung.com/t5/Galaxy-S23/Clear-System-Cache/m-p/2631453#M66543

Re: Re: Re: Re: Device Care app error

jmscott517 — Mon, 12 Jan 2026 13:54:10 GMT

Mr Ghoul I followed the instructions, cleared the cache partition, but still have the same error. I don't know what's going on. My wife has the same phone, first is not do it however her model number is a bit different, she has a unit obtained directly from the carrier T-Mobile, I purchased mine online and mine is a dual SIM version.

Re: Re: Re: Re: Re: Device Care app error

MrGhoul — Mon, 12 Jan 2026 15:30:14 GMT

If all other options fail and at last resort I would recommend doing a factory reset, but make sure to BACK UP YOUR PHONE BEFOREHAND.
Sorry I can't be more helpful.

Re: Device Care app error

jmscott517 — Mon, 12 Jan 2026 15:58:20 GMT

I don't see the ability with Smart switch on the Windows computer to be able to update a single app or phone on the software.

Re: Re: Re: Re: Re: Re: Device Care app error

jmscott517 — Wed, 14 Jan 2026 02:52:22 GMT

Mr Ghoul, a factory reset my phone today and it still has that same error message. Odd for sure

Re: Re: Device Care app error

MarcShack74 — Mon, 26 Jan 2026 19:20:23 GMT

Well my note 20 ultra was doing that also then i found out it was going to stop getting software updates and only 21 and above would still get them it may be the 21s turn now you may need to get new phones