topic Re: My S22 Ultra won't charge after the software updates. in Galaxy S22

My S22 Ultra won't charge after the software updates.

Joannax33 — Wed, 11 Jun 2025 00:35:16 GMT

My phone seems to only charge wirelessly, and not via a cable. Has anyone else experienced this, and if so, is there a solution? TIA!!!

Re: My S22 Ultra won't charge after the software updates.

Spundafout — Wed, 11 Jun 2025 01:17:00 GMT

Charge port

Re: Re: My S22 Ultra won't charge after the software updates.

meself — Wed, 11 Jun 2025 01:20:44 GMT

Really

Re: My S22 Ultra won't charge after the software updates.

GaryB82 — Wed, 11 Jun 2025 01:25:24 GMT

@Joannax33 I would suggest clicking on the support tab at the bottom of the members app and run the diagnostic tests to see what it says

Re: Re: My S22 Ultra won't charge after the software updates.

Joannax33 — Wed, 11 Jun 2025 01:31:53 GMT

Thanks, I'll give them a go too. I ran a phone diagnostic through device care and all seems good.

Re: Re: My S22 Ultra won't charge after the software updates.

GaryB82 — Wed, 11 Jun 2025 01:38:30 GMT

I would suggest contacting a Certified Samsung Repair center to have the phone checked out to see what could be causing the issue.

https://www.samsung.com/us/support/service/locations/

I would also suggest trying in Safe mode to see if it will charge

https://www.samsung.com/ie/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

Power Down: Press and hold the Side key and the Volume Down button until the "Power off" option appears.
Enter Safe Mode: Touch and hold the "Power off" option until "Safe mode" appears.
Confirm: Tap the "Safe mode" option to confirm.

Reboot: The phone will automatically restart, and you'll see "Safe mode" displayed in the bottom left corner of the screen.

Troubleshoot: In Safe Mode, third-party apps are disabled, allowing you to isolate potential software issues.

Exit Safe Mode: To return to normal mode, simply restart the phone

Re: My S22 Ultra won't charge after the software updates.

Spundafout — Wed, 11 Jun 2025 01:45:43 GMT

Maybe it happens especially if you drop your phone while it's charging

Re: My S22 Ultra won't charge after the software updates.

Spundafout — Wed, 11 Jun 2025 01:46:28 GMT

👏

Re: Re: My S22 Ultra won't charge after the software updates.

Joannax33 — Wed, 11 Jun 2025 01:54:11 GMT

Nope, it was totally fine last night. Updates happen automatically overnight, and now when I try to charge it, I get a "moisture detected" message and it says to use wireless charging.

Re: Re: My S22 Ultra won't charge after the software updates.

GaryB82 — Wed, 11 Jun 2025 01:57:12 GMT

The Moisture detected message sometimes appears when the charging port has been damaged and it needs repaired maybe putting in or removing the power cord did something to the port and it needs checked out

Re: Re: My S22 Ultra won't charge after the software updates.

GaryB82 — Wed, 11 Jun 2025 02:00:07 GMT

@Joannax33 This page will give you a couple things you can try

https://www.samsung.com/uk/support/mobile-devices/my-device-displays-a-water-drop-icon-and-will-not-charge/

Re: Re: Re: My S22 Ultra won't charge after the software updates.

Joannax33 — Wed, 11 Jun 2025 02:00:53 GMT

Yeah, it's probably the charging port. I'll have to check with Samsung to be sure. And see if I can still trade it in for a new phone.

Re: Re: Re: My S22 Ultra won't charge after the software updates.

GaryB82 — Wed, 11 Jun 2025 02:02:15 GMT

I would try these steps to see if it helps

https://www.samsung.com/uk/support/mobile-devices/my-device-displays-a-water-drop-icon-and-will-not-charge/

Re: Re: Re: Re: My S22 Ultra won't charge after the software updates.

Joannax33 — Wed, 11 Jun 2025 02:04:06 GMT

Yeah, I tried the hairdryer, but it didn't work.

Re: Re: Re: Re: My S22 Ultra won't charge after the software updates.

GaryB82 — Wed, 11 Jun 2025 02:06:06 GMT

Step 1. From Settings, navigate to Apps, then tap the Filter and sort icon.

Step 2. Move the switch to the right to enable Show system apps, then tap OK.

Step 3. Scroll to USB Settings and tap Storage.

Step 4. Tap Clear cache located on the bottom right-hand corner of the screen to clear your USB cache.

Re: Re: Re: Re: Re: My S22 Ultra won't charge after the software updates.

Joannax33 — Wed, 11 Jun 2025 02:10:00 GMT

Tried it, didn't work.

Re: Re: Re: Re: Re: My S22 Ultra won't charge after the software updates.

GaryB82 — Wed, 11 Jun 2025 02:11:49 GMT

Ok. You would need to contact a service center to have the port checked to see if its been damaged or something else is going on

Re: Re: Re: Re: Re: Re: My S22 Ultra won't charge after the software updates.

Joannax33 — Wed, 11 Jun 2025 02:13:26 GMT

Thanks Gary! I contacted Samsung tech support and I'll wait to hear back from them before heading to the service center.

Re: Re: Re: Re: Re: Re: My S22 Ultra won't charge after the software updates.

GaryB82 — Wed, 11 Jun 2025 02:14:28 GMT

Ok hopefully your able to get it resolved

Re: Re: Re: Re: Re: Re: Re: My S22 Ultra won't charge after the software updat..

Joannax33 — Wed, 11 Jun 2025 02:14:52 GMT

👍🙏