topic Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming in Galaxy S22

Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

Knersoe — Fri, 15 Aug 2025 19:55:35 GMT

The Bluetooth connection when streaming to my hearing aids works fine, but when making phone calls, the Bluetooth connection is disconnected after 1-3 seconds. If I try to establish the connection during the call, the message appears: connection cannot be established. The error occurred 14 days ago, and I have not installed any new apps. After resetting to factory settings, the connection works correctly, but when I download my saved apps from the cloud, the error is back. Please, help!

Re: Bluetooth connection to hearing aids fails during phone calls, but works p..

usergCWqg9MLie — Fri, 15 Aug 2025 20:07:31 GMT

Como puedo conectar el bluetooth

Re: Bluetooth connection to hearing aids fails during phone calls, but works p..

Knersoe — Fri, 15 Aug 2025 20:17:13 GMT

I don't understand your question. The connection is made by pairing and I get the message "Connected for calls and audio". Despite that, the connection is interrupted as mentioned during phone calls.

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

requa — Fri, 15 Aug 2025 20:20:44 GMT

What hearing aids do you use? My Oticon Intent hearing aids only work by connecting them through the Oticon Connect app and keeping that app running in the background. Do you also have Hearing Aid Support enabled in Accessibility settings?

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

Knersoe — Fri, 15 Aug 2025 20:31:13 GMT

I have Phonak hearing aids.
No, I don't have Hearing Aid Support enabled in Accessibility settings and never have – and it worked fine until a few days ago.

Re: Re: Bluetooth connection to hearing aids fails during phone calls, but wor..

phonefix56 — Sat, 16 Aug 2025 02:56:52 GMT

I have the same problem i changed a couple items in settings and later hearing aids stopped working again. Check to see if advanced settings set found adjustment i did earlier made them work. I was broadcasting with password and all

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

requa — Sat, 16 Aug 2025 16:56:10 GMT

It sounds like one of your apps is incompatible with the updated phone OS. You may be able to test this by launching in safe mode to disabled third-party apps temporarily. The cleanest solution from there would be another factory reset followed by reinstalling your apps one at a time and testing after each to identify the incompatible one. Hopefully it will get updated soon, and the developer could benefit from your feedback on it. Modern companies in general are eager to ensure their software does not create accessibility issues. Please post back if you're able to identify the offending app.

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

requa — Sat, 16 Aug 2025 17:04:44 GMT

Another suggestion from my favorite audiologist. Unpair the hearing aids in Bluetooth (there should be three connections so unpair all) and uninstall the My Phonak app, restart the phone, turn BT off and on and the hearing aids off and on, then pair R-Phonak to pair just the right aid, then install the My Phonak app again. Change the option for connection to Always instead of just while using the app.

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

Knersoe — Mon, 18 Aug 2025 07:48:35 GMT

Thanks for the advice. I'll try that.

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

Knersoe — Mon, 18 Aug 2025 07:51:13 GMT

I have already tried the ones described here - without success.

Re: Bluetooth connection to hearing aids fails during phone calls, but works p..

userDkdOrfXScg — Thu, 21 Aug 2025 19:33:12 GMT

@Knersoe: Wife and I
, both had Phonak hearing aids on an S22+ phones. The last Phonak update and s22+ update caused the same problems with both phones.
We updated to S25+ phones. Everything seemed fine until I reset my custom ringtone to what was on my old phone. Now my calls ring through the phone, but talk through the hearing aids. Try uninstalling the phonak app to see if you can connect for calls, and then re-install free app. Still trying to figure it out. Good luck!

Re: Bluetooth connection to hearing aids fails during phone calls, but works p..

Knersoe — Thu, 21 Aug 2025 22:25:57 GMT

I've tried what you suggested, but to no avail. I guess I'll have to buy a new phone.
But thanks for the suggestion.

Re: Re: Bluetooth connection to hearing aids fails during phone calls, but wor..

userDkdOrfXScg — Fri, 22 Aug 2025 02:27:39 GMT

The age old problem is that they update the the app to add features of the newer phones. But the older hardware starts to degrade. 3 year is about the point failings manifest. Programmed obsolescence.

Re: Re: Bluetooth connection to hearing aids fails during phone calls, but wor..

Knersoe — Fri, 22 Aug 2025 19:03:03 GMT

Yes, I know the problem.

Re: Bluetooth connection to hearing aids fails during phone calls, but works p..

Esjay — Sat, 23 Aug 2025 05:10:58 GMT

I am having a similar problem that started about 2 weeks ago.. My phone connects to all the usual devices for streaming audio but will not coonect to make calls anymore. I did a reset which lasted for a couple of days then defaulted back to ihe incorrect behavior... Very Frustrating

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

Knersoe — Thu, 28 Aug 2025 18:53:27 GMT

Something unexpected happened. My problem has disappeared. As of yesterday everything is working normally again. I haven't done anything, but suddenly everything is back to the way it was before the problem occurred.

Re: Re: Bluetooth connection to hearing aids fails during phone calls, but wor..

bushpilot — Sun, 05 Oct 2025 20:49:36 GMT

I have the exact same issue with the same equipment and had a temporary unexplained fix. Is your fix still intact?

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

Knersoe — Sun, 05 Oct 2025 21:01:00 GMT

Unfortunately, it only lasted a short time – now I've bought a new phone.

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

Members_U54uMRs — Fri, 26 Dec 2025 18:17:57 GMT

We had the same hearing aid disconnect with phone calls.

My wife had an S22+ and I had a S22 Ultra. Her hearing aids would not work with either of our phones nor with any of the Samsung phones at that people at the hearing place had.

After fighting this battle for about 4 months, and with two different hearing places calling the hearing aid manufacturers, who all said that they are getting many calls from Samsung phone users about this problem ... and it is a big problem ... the hearing aid manufacturers said that it is not with their apps (no bluetooth updates had been made), the hearing aids (no bluetooth updates had been made) ... we finally had to change to an iPhone for my wife's phone to get her hearing aids to connected, and stay connected, to her phone.

If the problem was with the hearing aids or the hearing aid apps, bluetooth, then they would not work with the iPhone bluetooth either.

Samsung somehow, I have no idea how, **bleep** up their bluetooth and the problems began for many, many, many hear aid users.

By the way ... my wife HATES her iPhone, but unless Samsung can get their act together and make ... and keep ... their bluetooth working with hearing aids, we will apparently be left in iPhone **bleep**.

Re: Bluetooth connection to hearing aids fails during phone calls, but works perfectly when streaming

Ashokkb11 — Fri, 06 Feb 2026 12:47:27 GMT

Appreciate if someone can tell me if this been rectified, I still have the same problem. Samsung ambient works fine but when a call comes I can't hear anything. Even youtube does not work. It works only for speech face to face.