topic Re: Phone does not ring when certain callers callme in Galaxy S22

Phone does not ring when certain callers call me

userZpjjvYnZvw — Tue, 24 Jan 2023 20:50:14 GMT

Hi, I got a Samsung S22 in mid-December. When my husband or children call, I hear the audible ring. When others call me, my phone vibrates but I do not get an audible ring. I have looked at settings, airplane mode, do not disturb and they are all fine. Anyone have this issue and, if yes, how did you fix it? I am missing calls. Thanks.

Re: Phone does not ring when certain callers callme

DarthKai20 — Sat, 14 Jan 2023 15:59:57 GMT

Have you tried clearing your network cache sometimes that can be a issue awell as it could just be a faulty sim card

Re: Re: Phone does not ring when certain callers callme

userZpjjvYnZvw — Sat, 14 Jan 2023 16:29:45 GMT

Thanks for the suggestion. How do I clear network cache?

Re: Phone does not ring when certain callers callme

bill-e — Sat, 14 Jan 2023 16:43:59 GMT

In my opinion this does not sound like an app cache thing but rather a spam filter/blocked calls issue.

To clear the cache or more accurately reset the network, go to Settings->General Management->Reset->Reset Network Connections. This will delete all your BT and WiFi connections as well so you'll have to reenter those if you choose to reset it.

You might want to try Settings->General Management->Reset->Reset All Settings to put the phone settings to Factory default.

Also check if you have a carrier Spam filter like Verizon's Call Filter. That could be doing it as well.

Let us know if any of this works.

Re: Re: Phone does not ring when certain callers callme

userZpjjvYnZvw — Sat, 14 Jan 2023 16:49:57 GMT

Thanks for the suggestion. I am leery about resetting to factory settings. What will that affect?

Re: Phone does not ring when certain callers callme

bill-e — Sat, 14 Jan 2023 16:53:58 GMT

The Network reset does just that. Only thing you'll have to do is reconnect to WiFi and Bluetooth. The Reset All Settings will revert anything that you've changed in Settings.... if you think that a setting is causing this. It is not a Factory Data Reset.

Are the calls that are not ringing in your contacts?

Re: Re: Re: Phone does not ring when certain callers callme

DarthKai20 — Sat, 14 Jan 2023 17:04:45 GMT

Step 1. Go to settings and look for general management
Step 2. While in general management select reset
Step 3 within the reset area there should be three options other then factory reset which you can ignore select reset the network cache (quick heads up you will probably have to reenter any wifi passwords after this as it will reset them aswell)

Re: Phone does not ring when certain callers callme

Gonzo239 — Sat, 14 Jan 2023 18:14:20 GMT

If your address book has your family contact separated from others you may have set the others category to vibrate only you can change the type of ringtones for each of the categories that you have work family other

Re: Re: Phone does not ring when certain callers callme

userZpjjvYnZvw — Sat, 14 Jan 2023 19:06:22 GMT

Yes

Re: Re: Phone does not ring when certain callers callme

userZpjjvYnZvw — Sat, 14 Jan 2023 19:08:36 GMT

The ones that ring are listed as favorites in my contacts. The 2 that did not ring are in my contacts. I looked at my friends group but there is no setting to change it just said send text and send email

Re: Re: Phone does not ring when certain callers callme

userZpjjvYnZvw — Sat, 14 Jan 2023 19:55:13 GMT

If I do this, will I have to re-pair all of my Bluetooth devices?

Re: Re: Phone does not ring when certain callers callme

bill-e — Sat, 14 Jan 2023 19:58:14 GMT

yes

Re: Re: Re: Phone does not ring when certain callers callme

userZpjjvYnZvw — Sat, 14 Jan 2023 20:07:14 GMT

OK I did the network reset.

Re: Phone does not ring when certain callers callme

Gonzo239 — Sat, 14 Jan 2023 21:55:36 GMT

If you look under the contacts it'll say edit under the contacts menu when you're looking at the contact under edit you will scroll down more options towards the bottom they'll be a place to change ringtones and vibrate

Re: Phone does not ring when certain callers callme

userZpjjvYnZvw — Sat, 21 Jan 2023 00:12:06 GMT

Thank you all for responding. I think that it was a Do Not Disturb issue. I made some changes and my calls are coming through.