topic Re: Re: Re: Re: Block Unknown Numbers Not Working in Galaxy S22

Block Unknown Numbers Not Working

djHaystack — Wed, 18 Jan 2023 21:08:14 GMT

I've done power cycle, factory reset, and even changed carriers. My phone rings for any number whether in my contacts or not.

Re: Block Unknown Numbers Not Working

Rydah — Wed, 18 Jan 2023 22:39:22 GMT

Hey there @djHaystack, I hope you're doing well.

I assume you're talking about the Block calls from unknown numbers feature that is in the phone app (Phone>Menu>Settings>Block numbers>Block calls from unknown numbers)

Have you tried turning the setting off and then back on? If that doesn't work, I'd recommend clearing the Phone app's data. This will clear the phone app's settings but this may also resolve your issue. You can do this by going to Settings>Apps>Phone>Storage>Clear data.

Hope this helps!

Re: Re: Block Unknown Numbers Not Working

djHaystack — Wed, 18 Jan 2023 22:45:46 GMT

I've done this but please note my original post indicating I have done a factory reset on the phone and it still isn't working. "Unknown" means any call not from my contacts, correct?

Re: Re: Block Unknown Numbers Not Working

Rydah — Wed, 18 Jan 2023 23:16:54 GMT

Sorry for missing that piece of detail.

No, the Block calls from unknown numbers feature does just that, blocks calls from "Unknown" numbers as in callers who have chosen to hide or mask their caller ID. If you are wanting to block calls from numbers that are not in your contacts, your best option would be Do Not Disturb mode. Create a DND rule and allow calls and texts from contacts only and enable notifications.

I hope this clarifies and helps!

Re: Re: Re: Block Unknown Numbers Not Working

djHaystack — Wed, 18 Jan 2023 23:33:53 GMT

Okay I misunderstood it's intended use. I use DND for sleep.

Re: Re: Re: Block Unknown Numbers Not Working

Rydah — Wed, 18 Jan 2023 23:45:25 GMT

Understandable.

You can create a separate DND schedule for the day that allows calls/text notifications from contacts. This should help.

Re: Re: Re: Re: Block Unknown Numbers Not Working

djHaystack — Wed, 18 Jan 2023 23:52:32 GMT

But unfortunately the allow list is global, not per schedule. I want to allow all contacts but during sleep only my favorites. It's this possible?

Re: Re: Re: Re: Re: Block Unknown Numbers Not Working

Rydah — Thu, 19 Jan 2023 00:00:50 GMT

It's definitely possible. Just create a separate scheduled DND occurrence in the DND settings. Please see the example in the screenshot.

Re: Re: Re: Re: Re: Re: Block Unknown Numbers Not Working

djHaystack — Thu, 19 Jan 2023 00:04:04 GMT

But the allow list isn't scheduled so I would have to manually update it.....

Re: Re: Re: Re: Re: Re: Block Unknown Numbers Not Working

Rydah — Thu, 19 Jan 2023 23:43:39 GMT

Wow, I see. There is room for some improvement on this front. Being able to adjust the allow list per schedule sounds most logical.

@Samsung_Moderator, can you please flag this post as a feature suggestion for the development team? When creating Do Not Disturb schedules, there is no way to change the allowed list per schedule.

Re: Re: Re: Re: Re: Re: Re: Block Unknown Numbers Not Working

djHaystack — Thu, 19 Jan 2023 23:48:24 GMT

Thank you!

Re: Re: Block Unknown Numbers Not Working

user5Ss3shlNwR — Thu, 06 Apr 2023 22:53:21 GMT

Hey thanks for the DND suggestion. I was having the same issue, and did not understand what the block function actually did.

Re: Re: Re: Block Unknown Numbers Not Working

Rydah — Fri, 07 Apr 2023 02:14:52 GMT

No problem, happy to help in any way I can.

Re: Block Unknown Numbers Not Working

thatweirdoaj — Sat, 08 Apr 2023 17:18:20 GMT

Super annoyed that there's no options to block all calls that aren't on your contacts list besides turning on Do Not Disturb... which then, I'd like to be able to customize each schedule. For sleeping, I only want to allow my favorites and repeat callers. During the day, I'll allow anyone in my contacts list to contact me and allow all app notifications.
I feel like both of block calls outside of contacts list and do not disturb schedules are basic functions. Why don't we have those?! 🤦🏽
Google phones have the "block all numbers except for contacts" feature. I guess it's a matter of companies listening to their customer's wants and needs. 🤷🏽

I'm trying to find an app that I can install to help with the filtering since Samsung is of no actual help. 😒

Re: Re: Re: Re: Block Unknown Numbers Not Working

saxclar1025 — Wed, 10 May 2023 19:26:32 GMT

Hi Rydah, I read through this thread and I have a few comments. First, thank you for the DND suggestion, and for putting in the feature suggestion to allow schedules to have independent allow lists, which would technically solve the problem.

That said, in my opinion, that's a round-about way to solve the problem. I get SPIT calls all the time, they are relentless. I will never want to allow calls from numbers not in my contacts. I think an easier, more user-friendly way to achieve this would be to add a "block all callers not in contact list" setting similar to the "block unknown callers" setting, perhaps immediately under it. I don't know if there's some legal restriction against that, but if the only hesitation is that people will inadvertently turn it on without realizing the implications, I think it would be better to implement the feature and block it with an "ARE YOU SURE" modal and/or auth check (or something better, I'm a developer, not a UX designer 🙃) than not implement it at all.

Also, even if the individual allow list per schedule improvement is made, now when I actually want to turn on DND except for favorites on-demand (like for going to the movies), instead of being able to toggle from the quick panel, I have to open up the DND settings and make changes there, rendering the quick panel DND button basically worthless.

Just my 2 cents, I appreciate "don't shoot the messager", just giving you another user's feedback. Thanks for considering what I have to say.

Re: Re: Block Unknown Numbers Not Working

saxclar1025 — Wed, 10 May 2023 19:28:32 GMT

I'm not super experienced with mobile development, but I'm considering learning just to do this.

Re: Re: Re: Re: Block Unknown Numbers Not Working

Samsung_Moderator — Wed, 10 May 2023 20:04:23 GMT

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.