https://us.community.samsung.com/t5/Galaxy-S22/NO-AUDIO-ON-NORMAL-CALL-AFTER-SERVICE/m-p/2501846#M53406 <P>Hello,<BR /><BR /></P> <P>I have a Samsung S22 Ultra, where it was recently reset due to screen maintenance.</P> <P>A few days after the return of assistance, when answering calls the device is silent, the speaker does not emit sound and the microphone does not pick up sound either.</P> <P>However, if I make calls through Microsoft Teams, Whatsapp or Telegram, the audio works normally.</P> <P>I've already checked all the audio settings, and they're all correct.</P> <P>Any indication to solve the problem, before performing the reset again?</P> <DIV id="acfifjfajpekbmhmjppnmmjgmhjkildl" class="acfifjfajpekbmhmjppnmmjgmhjkildl">&nbsp;</DIV> <DIV id="acfifjfajpekbmhmjppnmmjgmhjkildl" class="acfifjfajpekbmhmjppnmmjgmhjkildl">&nbsp;</DIV> <P>&nbsp;</P> <DIV id="ae_app" data-nosnippet=""><!-- Layout, Style or Voice Helpers --> <DIV id="ae_helpers" class="ae-module" style="display: none;">&nbsp;</DIV> <!-- Compliance --> <DIV id="ae_compliance" class="ae-module" style="display: none;"><!-- For autoSmartRem addNewWindowWarnings div is referenced in an aria-describedby --> <DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV> <DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV> <DIV id="audioeye_word_message" style="display: none;">Word Download</DIV> <DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV> <DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV> <DIV id="audioeye_document_message" style="display: none;">Document Download</DIV> </DIV> <!-- Versioning Control Panel if versioning = true ! --> <!-- Launcher --> <!-- Toolbar --> <ASIDE id="ae_toolbar" tabindex="0" aria-label="Accessibility options"></ASIDE> <!-- Site Menu --> <!-- Generic Aria Live message container --> <DIV id="ae_enabled_messages" class="ae-blurb-noaudio" aria-relevant="additions" aria-live="assertive">&nbsp;</DIV> <!-- Symbol definitions --> </DIV> <!-- end #ae_app --> Wed, 08 Feb 2023 19:55:29 GMT slispd 2023-02-08T19:55:29Z https://us.community.samsung.com/t5/Galaxy-S22/NO-AUDIO-ON-NORMAL-CALL-AFTER-SERVICE/m-p/2501846#M53406 <P>Hello,<BR /><BR /></P> <P>I have a Samsung S22 Ultra, where it was recently reset due to screen maintenance.</P> <P>A few days after the return of assistance, when answering calls the device is silent, the speaker does not emit sound and the microphone does not pick up sound either.</P> <P>However, if I make calls through Microsoft Teams, Whatsapp or Telegram, the audio works normally.</P> <P>I've already checked all the audio settings, and they're all correct.</P> <P>Any indication to solve the problem, before performing the reset again?</P> <DIV id="acfifjfajpekbmhmjppnmmjgmhjkildl" class="acfifjfajpekbmhmjppnmmjgmhjkildl">&nbsp;</DIV> <DIV id="acfifjfajpekbmhmjppnmmjgmhjkildl" class="acfifjfajpekbmhmjppnmmjgmhjkildl">&nbsp;</DIV> <P>&nbsp;</P> <DIV id="ae_app" data-nosnippet=""><!-- Layout, Style or Voice Helpers --> <DIV id="ae_helpers" class="ae-module" style="display: none;">&nbsp;</DIV> <!-- Compliance --> <DIV id="ae_compliance" class="ae-module" style="display: none;"><!-- For autoSmartRem addNewWindowWarnings div is referenced in an aria-describedby --> <DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV> <DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV> <DIV id="audioeye_word_message" style="display: none;">Word Download</DIV> <DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV> <DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV> <DIV id="audioeye_document_message" style="display: none;">Document Download</DIV> </DIV> <!-- Versioning Control Panel if versioning = true ! --> <!-- Launcher --> <!-- Toolbar --> <ASIDE id="ae_toolbar" tabindex="0" aria-label="Accessibility options"></ASIDE> <!-- Site Menu --> <!-- Generic Aria Live message container --> <DIV id="ae_enabled_messages" class="ae-blurb-noaudio" aria-relevant="additions" aria-live="assertive">&nbsp;</DIV> <!-- Symbol definitions --> </DIV> <!-- end #ae_app --> Wed, 08 Feb 2023 19:55:29 GMT https://us.community.samsung.com/t5/Galaxy-S22/NO-AUDIO-ON-NORMAL-CALL-AFTER-SERVICE/m-p/2501846#M53406 slispd 2023-02-08T19:55:29Z https://us.community.samsung.com/t5/Galaxy-S22/NO-AUDIO-ON-NORMAL-CALL-AFTER-SERVICE/m-p/2502491#M53507 <P style="margin: 0;">Hello slispd, welcome to the Samsung Community. I understand you no longer have audio when answering calls. Please attempt to perform the factory data reset. Make sure to back up your unit before you do so. If the error continues contact us for service, &nbsp;please provide the full model code and IMEI number of the device as well as your best contact phone number, name, and email. &nbsp;</P> <P style="margin: 0;">Send a message on <A href=" http://m.me/samsungsupport " target="_blank" rel="noopener">Facebook&nbsp;</A></P> <P style="margin: 0;">Send Message on <A href=" bit.ly/2pTYDc7" target="_blank" rel="noopener">Twitter </A></P> <P style="margin: 0;">Send Message to Moderator</P> Wed, 08 Feb 2023 20:04:20 GMT https://us.community.samsung.com/t5/Galaxy-S22/NO-AUDIO-ON-NORMAL-CALL-AFTER-SERVICE/m-p/2502491#M53507 Samsung_Moderator 2023-02-08T20:04:20Z