topic Re: Re: OneDrive Syncing in Galaxy S22

OneDrive Syncing to old account

TreyWash8 — Mon, 01 Jan 2024 07:25:14 GMT

I keep trying to change my OneDrive account for the Samsung Cloud, but it keeps defaulting back to my old one to backup data. Anyone know how to permanently change it to a new account?

Re: OneDrive Syncing

Samsung_Moderator — Thu, 23 Feb 2023 17:13:07 GMT

Thank you for reaching out. I can certainly understand your frustration with the OneDrive syncing to your old OneDrive account and I would be happy to look into this further for you. Just to clarify, what type of device are you using?

Are you using your Samsung account to sync with OneDrive or a separate account?

I would also recommend giving this link a try under To disconnect your Samsung Gallery from OneDrive for more steps to disconnect the incorrect OneDrive account: https://support.microsoft.com/en-us/office/samsung-gallery-and-onedrive-99c4e77b-8e63-4ddc-aede-19f81acee1a3

Re: Re: OneDrive Syncing

TreyWash8 — Fri, 24 Feb 2023 02:00:59 GMT

Thought I had it figured out but it still will not work. I have the Galaxy S22 Ultra

Re: Re: OneDrive Syncing

Samsung_Moderator — Fri, 24 Feb 2023 22:31:48 GMT

Thank you for that information. As the troubleshooting provided isn't working, I would recommend reaching out to Microsoft directly for further assistance.