topic Re: Can't enable AR zone in Galaxy S22

Can't enable AR zone

zorosan — Mon, 01 Jan 2024 07:08:09 GMT

I see that AR zone in my phone is disabled and can't enable it when I try. I went to settings > apps and tried to enable it, but it's all grayed out.

Re: Can't enable AR zone

LongHiker — Mon, 20 Mar 2023 17:05:33 GMT

@zorosan Try this:

Open the Camera
Click on More
Click on AR ZONE near the top of the screen.
Click on the gear icon
Enable "Show AR Zone on Apps screen"

Re: Can't enable AR zone

zorosan — Mon, 20 Mar 2023 17:13:27 GMT

That's how I started. I opened camera, click on more, clicked on AR zone. That's when it asked me to enable it. Attached screenshot. When I clicked on settings to enable it took me to the page which is in the screenshot I shared with my question.

Re: Can't enable AR zone

Jesson — Wed, 22 Mar 2023 03:18:01 GMT

I have the same exact issue. S22Ultra.

Re: Can't enable AR zone

LongHiker — Wed, 22 Mar 2023 12:41:41 GMT

@zorosan Have you tried deleting the device cache partition? This gets rid of any temporary files and caches, including those that could be corrupted. It does not delete your settings nor apps.

Re: Re: Can't enable AR zone

zorosan — Wed, 22 Mar 2023 16:38:50 GMT

I went to settings > battery and device care > memory and did cleanup. Is that what you meant or something different?

Re: Re: Can't enable AR zone

Samsung_Moderator — Wed, 22 Mar 2023 18:51:56 GMT

Hello zorosan, welcome to the Samsung Community. I understand AR zone app shows disabled, and you are unable to enable it. Please attempt to reset all app settings.
To reset all app settings follow these steps:

1. Go to settings
2. Click on apps
3. Click on the three dots in the top right corner and select Reset app preferences
Click on reset
4. The app should be enabled and preferences should no longer be greyed out.

If the above did not solve this. Please submit and error report.

Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports