topic Re: S22 plays media as a phone call in Galaxy S22

S22 plays media as a phone call

Mathrandir — Mon, 01 Jan 2024 03:42:31 GMT

I have a Galaxy S22 Ultra. For the last few months, it has started randomly switching the audio output, but within whatever device it's playing. For example, if I'm watching a YouTube video on Bluetooth headphones, they will suddenly go silent, then pick back up but with distorted audio. Any attempt to change the volume displays the media volume bar (eighth-note symbol instead of the Bluetooth symbol) and doesn't change the volume. The headphone buttons also start taking on the functions of a call, so pressing the pause button mutes my microphone but doesn't pause the music. If I go to the Bluetooth settings, and turn off the "Connected for Calls" option, it seems to fix it temporarily.

This is also not restricted to headphones. If I'm watching a video using the speakers, it will suddenly go silent, then the audio will come out of just the earpiece as though I was on a call, then switch to "speakerphone" then back to the earpiece. Restarting the phone fixes this problem about 50% of the time.

Any help would be greatly appreciated.

Re: S22 plays media as a phonecall

Rydah — Tue, 28 Mar 2023 22:23:19 GMT

Hey there @Mathrandir, I hope you're doing well.

This is certainly an odd issue. By chance do you have an app that uses any type of voip services, such as internet calling/video calling? Does this issue happen after using apps of this type? In the past, I've had issues like this happen where the voip service doesn't end and the phone still thinks it's in some type of call. If you've used an app that uses voip services (such as Duo/Meet, Zoom, Viber, Facebook Messenger, etc...), try force closing those apps and see if that resolves the issue.

If you're not using apps of that nature, are you noticing the issue happen at any specific time after using a certain app?

I hope that helps.

Re: S22 plays media as a phonecall

missmyflipphone — Wed, 29 Mar 2023 05:19:28 GMT

My phone just randomly started taking to me the other night and I don't have Bixby or google assistant. All it said was "Can you repeat that" but still scared me and made me seriously consider getting the phone an excercism

Re: S22 plays media as a phone call

jimmyweda — Fri, 09 Jun 2023 18:17:32 GMT

Hey Mathrandir, I'm having the exact same issue on my Galaxy S23 Ultra. It only started happening sometime after pairing my Galaxy Buds Live. None of the things Rydah apply to me so I'm still trying to figure this out myself. If I do figure it out I'll post the solution here.

Re: S22 plays media as a phone call

user0QNTM45Uaz — Wed, 21 Jun 2023 19:01:47 GMT

Have you guys foind a resolution ?

Re: Re: S22 plays media as a phonecall

Mathrandir — Wed, 21 Jun 2023 19:11:39 GMT

It looks like this was the culprit. In my case, it appears to be the visual voice-mail from T-mobile. If I don't shut it down, this exact thing happens. And stops about 99% of the time whenever I force-close the app.

Re: Re: S22 plays media as a phone call

Mathrandir — Wed, 21 Jun 2023 19:12:20 GMT

I eventually found the culprit. It was my voice-mail app.

Re: Re: S22 plays media as a phone call

Mathrandir — Wed, 21 Jun 2023 19:12:48 GMT

I did figure out that it was my voice-mail app. No solutions other than shutting it down, though.

Re: S22 plays media as a phone call

user0QNTM45Uaz — Wed, 21 Jun 2023 19:45:32 GMT

Got it, did you remove the app? Was a third party or like T-Mobile? How did you determine it was the VM app?

Re: Re: Re: S22 plays media as a phone call

user0QNTM45Uaz — Wed, 21 Jun 2023 19:46:26 GMT

Thank you BTW

Re: Re: S22 plays media as a phone call

Mathrandir — Wed, 21 Jun 2023 20:29:43 GMT

Played a YT video with my headphones in and closed apps 1 at a time. It's a T-mobile app, and I just make sure to hard close it when I use it.

Re: S22 plays media as a phone call

userOunUayGyvv — Fri, 03 Nov 2023 17:30:26 GMT

Hopefully, someone can help because this is the same problem that I have with my Verizon Samsung Galaxy s23 Ultra. I will try to explain my situation a little bit differently. I will be listening to any music (Spotify, Amazon Music, YT Music) or video (YT, Chrome Website, Tiktok) through Bluetooth. A call will come in, if I reject it OR accept it when it disconnects then Bluetooth does not go back to the clarity of listening to music. It will continue to play as if I am listening to the music through the voice call. On my car Bluetooth I will press the hang up button on the car and it will say "call ended", then continue to play through the music through the voice call. I can keep pressing the hang up button and it will repeat the process. It does it with my galaxy buds 2 as well as my JBL Charge. It seems like the phone still thinks that the call is going on and thus playing the music through the phone call. Its bizarre but I wonder if there is a phone setting that's causing it from preventing to switch off the voice call. I don't use Verizon voicemail but I will try to disable it and see if that changes things.

The only fix I have figured out is to shut off the bluetooth and then turn it back on. It will reconnect and then the music is clear. I might just wait till One UI 6 to come out to see if the fix is solved for that.

Re: S22 plays media as a phone call

jamesgrim — Sun, 11 Feb 2024 11:17:33 GMT

Turn you phone off and on again, clear the cache, update the software, reset Bluetooth, check for app updates, and boot it into Safe Mode to see if a third-party app is the problem. If nothing works, you might have to do a factory reset, but don't forget to back up your stuff first! If the problem still sticks around, then it's time to go to a service center.