topic Re: S22 Error creating Microsoft Exchange ActiveSync account in Galaxy S22

S22 Error creating Microsoft Exchange ActiveSync account

GrandMarcel — Tue, 18 Jul 2023 11:28:14 GMT

UI: 5.1, Android 13

On my new S22 I wanted to create a Microsoft Exchange ActiveSync account (as on my old one) to use email, contacts and the agenda with additional apps (esspecially the calendar app, I use more agendas so I need an app to combine those).

While create my account, no matter what I do, I still get the error message:
"Can't verify the account. Can't connect to your account. Check your account and serveraddresses and try again" (translated from dutch).

I've tried with different settings, even an another account from a colleague, but the error remains.
When I create my account on a phone from my colleague, theres no problem whatsoever.

What is the problem with my S22 (UI: 5.1, Android 13) and the Microsoft Exchange ActiveSync? Sounds like a bug to me.

Re: S22 Error creating Microsoft Exchange ActiveSync account

TheGalaxy — Tue, 18 Jul 2023 08:03:38 GMT

Use data instead of wifi

Re: S22 Error creating Microsoft Exchange ActiveSync account

notforhire — Tue, 18 Jul 2023 11:08:28 GMT

I just saw that Microsoft is experiencing outages in Europe, US, and elsewhere with their Microsoft 365...maybe try again later.

Re: S22 Error creating Microsoft Exchange ActiveSync account

GrandMarcel — Tue, 18 Jul 2023 11:17:19 GMT

Already tried that, no differences

Re: S22 Error creating Microsoft Exchange ActiveSync account

GrandMarcel — Tue, 18 Jul 2023 11:26:03 GMT

We use Exchange on-premises, so that should not be the issue here

Re: S22 Error creating Microsoft Exchange ActiveSync account

Anonymous — Tue, 18 Jul 2023 11:26:17 GMT

It is probably a cover that they have not announced yet aka China hacked USA bad

Re: Re: S22 Error creating Microsoft Exchange ActiveSync account

Anonymous — Tue, 18 Jul 2023 11:27:01 GMT

That is probably your issues lol

Re: Re: S22 Error creating Microsoft Exchange ActiveSync account

GrandMarcel — Tue, 18 Jul 2023 11:30:34 GMT

If I use my account settings on another phone from my colleague, there are no problems creating and using my account. It seems that the problem is isolated in my S22

Re: Re: Re: S22 Error creating Microsoft Exchange ActiveSync account

Anonymous — Tue, 18 Jul 2023 12:41:48 GMT

It could be different SIM card technology or coverage. Certain models provide different capabilities for global or prepaid cellular. If it's on wifi and still works fine it is isolated to that device being the culprit

Re: Re: Re: S22 Error creating Microsoft Exchange ActiveSync account

GrandMarcel — Tue, 18 Jul 2023 13:07:36 GMT

Hi Astronaut, I use the same SIM card as in my last phone (S21), no problems on that phone. Now on my new phone (the S22) with the same SIM card, I got this ActiveSync issue.
Even when I'm connected with Wifi, I still got the issue.

Re: S22 Error creating Microsoft Exchange ActiveSync account

Petrie76 — Fri, 21 Jul 2023 23:24:29 GMT

I am also having the same issues. Funny thing is originally when I first got my S22, I had no issues. (This was just as it came out). Now a few weeks ago, we had issues with a co-worker's email and as i set up ALL emails on phones here, we were testing settings. I went and deleted my email and went to put hers in and it didn't work. now none of the possible (and we have a few) emails/logins work. All come back as "can't verify". I went and put the same information on an iPhone - No issues!. I even ticked off SSL thinking that maybe that is it so I don't know. The only thing that I do know is that this year, our server became obsolete and while it works, it is no longer being updated by Microsoft.. wonder if that could be the cause.

Re: S22 Error creating Microsoft Exchange ActiveSync account

GrandMarcel — Mon, 24 Jul 2023 14:57:18 GMT

I requested our service provider to update our Exchange server. After updating our Exchange I could finally create my MS Exchange ActiveSync account. Thanks for the tip!

Re: S22 Error creating Microsoft Exchange ActiveSync account

Ahabg — Sun, 30 Jun 2024 00:45:25 GMT

I am having this same issue June 2024. I'm not a techie so I need an easily understandable solution PLEASE HELP

Re: Re: Re: S22 Error creating Microsoft Exchange ActiveSync account

userBhfNSFaBwf — Thu, 25 Jul 2024 02:30:27 GMT

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