topic s22 ultra warranty question in Galaxy S22

s22 ultra warranty question

Members_k8SAXKe — Fri, 04 Aug 2023 10:26:38 GMT

Recently my s22 ultra display will only show yellow. The entire phone works properly but the display will only show yellow. The screen has no damage or defects on it. However, when i took it to get repaired by samsung, i was told that my warranty wont cover this screen defect since the frame of the phone has some minor damage to it. am I getting scammed or is this samsungs offical policy. How would some damage on one part of the phone void the warranty on the screen given that the screen is in perfect physical condition?

Re: s22 ultra warranty question

Jeremiah82 — Fri, 04 Aug 2023 11:18:54 GMT

Without seeing the actual damage you are referring to, I couldn't say except to ask you this. Did the yellow pop up after you damaged it or before? What kind of damage are you referring to?

Re: s22 ultra warranty question

LongHiker — Fri, 04 Aug 2023 12:01:06 GMT

@Members_k8SAXKe It is very possible you have damage to the motherboard or some display circuitry. This damage can be done by dropping the phone. This can cause the display and other operations of the phone to be affected.

Re: s22 ultra warranty question

Samsung_Moderator — Fri, 04 Aug 2023 13:01:46 GMT

Hello, Welcome to the Community. We understand the concern with having the yellow screen repaired and being advised of the frame damage.

The warranty is a one year, limited manufacturer warranty that will provide coverage for any manufacturer defects. Damage of any kind is not covered under the warranty.

When the device is sent for repairs, in order for the device to pass quality controls, all defects and damage must be repaired.

You can find more information on the warranty here: https://www.samsung.com/us/support/warranty/