topic Re: Re: Re: Re: Re: Unable to play my music in the Samsung music app in Galaxy S22

Unable to play my music in the Samsung music app

Chinche — Fri, 04 Aug 2023 19:19:35 GMT

Ever since I bought my S22, I have not been able to play my music on the Samsung Music app. I've called Samsung before but have not been able to get it resolved. My music still shows there but when I hit play it super skips track after track. Any suggestions?

Thanks

Re: Unable to play my music in the Samsung music app

VerbumVeritum — Fri, 04 Aug 2023 22:12:14 GMT

@Chinche Does this happen on both Wi-Fi and mobile data? Try clearing the cache of the Samsung Music app. Head to Settings>Apps>Samsung Music>Storage>Clear cache.

Re: Re: Samsung music

Chinche — Fri, 04 Aug 2023 22:18:12 GMT

Thank you. I will try this.

Re: Re: Unable to play my music in the Samsung music app

Chinche — Fri, 04 Aug 2023 23:20:59 GMT

Tried it. Still didn't work. Thanks though.

Re: Re: Unable to play my music in the Samsung music app

VerbumVeritum — Sat, 05 Aug 2023 00:19:42 GMT

@Chinche Does this happen on other Wi-Fi networks or while on mobile?

Re: Re: Re: Unable to play my music in the Samsung music app

Chinche — Sat, 05 Aug 2023 02:10:46 GMT

Both

Re: Re: Re: Unable to play my music in the Samsung music app

VerbumVeritum — Sat, 05 Aug 2023 02:18:31 GMT

@Chinche Ah, alright. Can you try uninstalling the Samsung Music app and then reinstalling it?

Re: Re: Re: Re: Unable to play my music in the Samsung music app

Chinche — Sat, 05 Aug 2023 16:38:26 GMT

I tried this as well, even tried different apps for Samsung music, none work. When I initially got the phone I went to Samsung support who then passed me on to an outsource d tech service, and they couldn't help me. Thanks for trying.

Re: Re: Re: Re: Unable to play my music in the Samsung music app

VerbumVeritum — Sat, 05 Aug 2023 17:18:25 GMT

@Chinche Wow, strange how they both weren't able to help. Do other music apps, like Spotify or Pandora, work? Are these tracks ripped from CDs?

Re: Re: Re: Re: Re: Unable to play my music in the Samsung music app

Chinche — Sat, 05 Aug 2023 17:29:21 GMT

Yes, tracks are ripped from cd's. Spotify & Pandora work.

Re: Re: Re: Re: Re: Unable to play my music in the Samsung music app

VerbumVeritum — Sat, 05 Aug 2023 18:34:29 GMT

@Chinche The fact that they are ripped audio files may be the point of failure here. Do these same files play on any other device that you have put them on, like a computer?

Re: Unable to play my music in the Samsung music app

Discipl3 — Sun, 06 Aug 2023 03:21:41 GMT

Probably not the correct audio file format.

Re: Re: Re: Re: Re: Re: Unable to play my music in the Samsung music app

Chinche — Sun, 06 Aug 2023 17:35:34 GMT

Yes they still play on the computer.

Re: Re: Unable to play my music in the Samsung music app

Chinche — Sun, 06 Aug 2023 17:36:16 GMT

Please clarify. Thanks.

Re: Re: Unable to play my music in the Samsung music app

VerbumVeritum — Sun, 06 Aug 2023 20:34:18 GMT

@Chinche What file format are the audio tracks in?

Re: Unable to play my music in the Samsung music app

Discipl3 — Tue, 08 Aug 2023 12:20:58 GMT

Audio file format like any of these.

Re: Unable to play my music in the Samsung music app

Chinche — Tue, 08 Aug 2023 21:02:42 GMT

How do I find what file format the music is under?

Re: Unable to play my music in the Samsung music app

VerbumVeritum — Tue, 08 Aug 2023 21:56:37 GMT

@Chinche In the file explorer (My Files), find the audio file and press + hold, then select More from the menu at the bottom, then details.

Re: Unable to play my music in the Samsung music app

Chinche — Tue, 08 Aug 2023 23:37:59 GMT

Don't mean to be dense, but are you referring to the file explorer on my computer?

Re: Unable to play my music in the Samsung music app

VerbumVeritum — Tue, 08 Aug 2023 23:48:39 GMT

@Chinche No worries! On your phone there should be a file explorer app called My Files.