topic Latest S22 Ultra update broke biometric logins in Galaxy S22

Latest S22 Ultra update broke biometric logins

Nutellapr — Wed, 23 Aug 2023 02:38:03 GMT

None of my biometric logins work anymore after the latest update. Seems like a big oversight in your testing Samsung.

Re: Latest S22 Ultra update broke biometric logins

VerbumVeritum — Wed, 23 Aug 2023 02:39:21 GMT

Are you referring to the recent August update? I also have an S22 Ultra and everything is working great.

Re: Latest S22 Ultra update broke biometric logins

Nutellapr — Wed, 23 Aug 2023 02:44:16 GMT

Yes August update. None of my apps including banking are working with biometrics. I'm having to login via password and I cannot re-enable biometric login either.

Re: Latest S22 Ultra update broke biometric logins

Nutellapr — Wed, 23 Aug 2023 02:45:31 GMT

As an example here's the error I get on Charles Schwab trying to re-enable biometric

Re: Latest S22 Ultra update broke biometric logins

Nutellapr — Wed, 23 Aug 2023 02:47:35 GMT

Amex

Re: Re: Latest S22 Ultra update broke biometric logins

VerbumVeritum — Wed, 23 Aug 2023 02:50:07 GMT

Kindly head to the Samsung Members app Support tab and run the Phone diagnostic for fingerprint recognition. Does it pass? If so, try this. With the phone off, press + hold power and volume up until the Samsung logo disappears. With volume keys, highlight "Repair apps" and then power to select and confirm if necessary. This wipes the cache partition and reindexes your apps.

Re: Re: Re: Latest S22 Ultra update broke biometric logins

Nutellapr — Wed, 23 Aug 2023 03:01:20 GMT

Thanks the re-indexing worked! 💪

Re: Re: Re: Re: Latest S22 Ultra update broke biometric logins

VerbumVeritum — Wed, 23 Aug 2023 03:03:33 GMT

That's wonderful news! 😀 Please be sure to mark this topic as solved (three dots, accept as solution) by my previous post so this information will stay active in the Community to benefit other Members as well!

Re: Latest S22 Ultra update broke biometric logins

Zeenath44 — Sun, 08 Oct 2023 10:43:34 GMT

I've had my S22U for 2 months and I have noticed more issues after taking the latest update on mine too. But at the same time my fingers and touchscreens don't get along too well. Hopefully a future update helps improve or resolve the issue at hand.