topic Re: Message app crashing in Galaxy S22

Message app crashing

mike28mike — Wed, 13 Dec 2023 22:52:56 GMT

Just received a software update, and now my message app keeps crashing. Anyone else having issues?

Re: Message app crashing

Van9309 — Wed, 13 Dec 2023 23:55:56 GMT

Same here. Updated and now I can't view contacts, send messages or open the phone app.

Re: Message app crashing

VerbumVeritum — Thu, 14 Dec 2023 00:36:14 GMT

Have you attempted to clear the cache or data of the messaging app you're using? If so, kindly try this. With the phone off, press and hold Power and Volume up buttons until the Samsung logo disappears. Using volume keys, highlight Wipe cache partition, then power to select and confirm on the following screen. On the original menu, use volume to navigate to Repair apps, and then power again to select. This will reindex all your apps.

Re: Message app crashing

jeepjockey — Thu, 14 Dec 2023 00:36:13 GMT

I experienced the same problem this morning after my phone installed the new software update. I've just followed your instructions and I still have the same problem. I'm unable to use my phone, text and can't access my contact folder. Samsung created this problem with their recent software update and I haven't seen where they are doing anything to fix this problem.

Re: Re: Message app crashing

mike28mike — Thu, 14 Dec 2023 00:48:01 GMT

I cleared the cache and data from the message app, if you can get it to stay open...it seemed to have worked. Just hope you have your contacts backed up via Google.

Re: Re: Re: Message app crashing

VerbumVeritum — Thu, 14 Dec 2023 01:40:48 GMT

So everything is now working as expected?

Re: Re: Re: Re: Message app crashing

Van9309 — Thu, 14 Dec 2023 01:45:33 GMT

It's working on mine, thank God! I backed up all my contacts on Google so they came back. I can open message app and phone app again!!!

Re: Re: Re: Re: Message app crashing

mike28mike — Thu, 14 Dec 2023 01:48:13 GMT

Yes. Non-issue, yet. Haha

Re: Re: Re: Re: Re: Message app crashing

VerbumVeritum — Thu, 14 Dec 2023 03:16:32 GMT

Awesome! 🙂 If you felt I have resolved this concern, please mark this thread as solved (three dots, accept as solution) by my original reply. Doing this ensures that the information remains active in the Community to benefit others who are also experiencing problems with their message app crashing.

Re: Message app crashing

fldave850 — Thu, 14 Dec 2023 16:00:35 GMT

Same issue here after the update. I cleared cache on the app and it did not help, but am hesitant to clear the data. I also tried wiping the cache partition and repair apps from the recovery console and nothing. Seems like the only thing I am seeing that fixes this is to delete the Contact data. This isn't a "fix" per se. Why is there not a more public acknowledgement from Samsung about the problem it caused?

Re: Message app crashing

fldave850 — Thu, 14 Dec 2023 17:56:54 GMT

I finally gave in and deleted the Contacts data and cache. I also went into recovery mode and wiped the cache partition and then repaired apps. It fixed my issue, BUT my recent call log was empty. I had to restore that from my backups. If you go this route, make sure to do a complete backup so you can restore missing data.

Re: Message app crashing

Member_ajsNZdmxD — Fri, 15 Dec 2023 00:34:18 GMT

Yes, After spending many unuseful hours with samsung tech on the phone and seeing the suggestions that didn't help what finally did fix it was i cleared my contact cache AND data (after backing it up to the cloud) but I DID NOT restore it, this was the key, the contacts must be corrupted somehow with this update, I had to reenter by hand all my contacts because everytime I tried to restore it through the backup I would get the Android.process.acore keeps stopping error and the phone, contacts and any messaging app would not work. The Wipe cache and repair apps don't work if you try to restore the contact backup. They are stupid at Samsung for not fixing this or figuring it out.