https://us.community.samsung.com/t5/Galaxy-S22/Trade-in-EMPTY-BOX/m-p/2721554#M77314 <P><SPAN>I traded in an S22 U for a S23 U, Samsung sent me an email that the box was empty.</SPAN></P> <DIV>I called and sent them the pictures of me packing up the phone, I also snent them a screenshot of the weight of the box, 1lb. Wouldn't an empty box weigh less then 1lb.</DIV> <DIV>&nbsp;</DIV> <DIV>I first called on Sunday and the rep said he got everything he needed and please keep line open I will call you today. No call.</DIV> <DIV>&nbsp;</DIV> <DIV>Called again yesterday spoke to another rep, she saw all the pictures, she said I sent proof the box wasn't empty. She would escalate to her team and I should get a response&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1103066i549DABF5706F7DB9/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV>in 3-5 business days.&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV>I can't afford to get hit with the $800 for a non-empty box.</DIV> <DIV>Hopefully Samsung does the right thing knowing they have a problem with a small amount of their trade-ins being stolen or later found.&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV>There was a hiccup in the delivery, stuck somewhere in Texas due to a weather delay, checked radar in the area, there was no extreme weather in the area whatsoever for the 2 days that it was stuck there.</DIV> <DIV>&nbsp;</DIV> <DIV>Samsung should not only take pictures of the box opened, they should also take pictures of the box as delivered. I tape up the whole box, so I can prove a box was tampered with prior to receipt.</DIV> <DIV>&nbsp;</DIV> <DIV>My next trade-in,&nbsp;I will box up at FedEx with a checklist of steps and have the Agent sign it.</DIV> <DIV>&nbsp;</DIV> <DIV>Moral of this story, document everything,&nbsp;</DIV> <DIV>Members app, screen recording of the diagnostic test, to prove everything worked, pictures of wiped phone, pictures of every angle of the phone for damage.</DIV> <DIV>&nbsp;</DIV> <DIV>I did all of these things!</DIV> <DIV>&nbsp;</DIV> <DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1103065i3D51FFBAE43F3162/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1103064iDBA1CA92DB93F8F2/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1103063i7234828ED1E268DF/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> </DIV> </DIV> </DIV> Mon, 25 Dec 2023 04:35:03 GMT Robin621k 2023-12-25T04:35:03Z https://us.community.samsung.com/t5/Galaxy-S22/Trade-in-EMPTY-BOX/m-p/2721554#M77314 <P><SPAN>I traded in an S22 U for a S23 U, Samsung sent me an email that the box was empty.</SPAN></P> <DIV>I called and sent them the pictures of me packing up the phone, I also snent them a screenshot of the weight of the box, 1lb. Wouldn't an empty box weigh less then 1lb.</DIV> <DIV>&nbsp;</DIV> <DIV>I first called on Sunday and the rep said he got everything he needed and please keep line open I will call you today. No call.</DIV> <DIV>&nbsp;</DIV> <DIV>Called again yesterday spoke to another rep, she saw all the pictures, she said I sent proof the box wasn't empty. She would escalate to her team and I should get a response&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1103066i549DABF5706F7DB9/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV>in 3-5 business days.&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV>I can't afford to get hit with the $800 for a non-empty box.</DIV> <DIV>Hopefully Samsung does the right thing knowing they have a problem with a small amount of their trade-ins being stolen or later found.&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV>There was a hiccup in the delivery, stuck somewhere in Texas due to a weather delay, checked radar in the area, there was no extreme weather in the area whatsoever for the 2 days that it was stuck there.</DIV> <DIV>&nbsp;</DIV> <DIV>Samsung should not only take pictures of the box opened, they should also take pictures of the box as delivered. I tape up the whole box, so I can prove a box was tampered with prior to receipt.</DIV> <DIV>&nbsp;</DIV> <DIV>My next trade-in,&nbsp;I will box up at FedEx with a checklist of steps and have the Agent sign it.</DIV> <DIV>&nbsp;</DIV> <DIV>Moral of this story, document everything,&nbsp;</DIV> <DIV>Members app, screen recording of the diagnostic test, to prove everything worked, pictures of wiped phone, pictures of every angle of the phone for damage.</DIV> <DIV>&nbsp;</DIV> <DIV>I did all of these things!</DIV> <DIV>&nbsp;</DIV> <DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1103065i3D51FFBAE43F3162/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1103064iDBA1CA92DB93F8F2/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1103063i7234828ED1E268DF/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> </DIV> </DIV> </DIV> Mon, 25 Dec 2023 04:35:03 GMT https://us.community.samsung.com/t5/Galaxy-S22/Trade-in-EMPTY-BOX/m-p/2721554#M77314 Robin621k 2023-12-25T04:35:03Z https://us.community.samsung.com/t5/Galaxy-S22/Trade-in-EMPTY-BOX/m-p/2721595#M77315 <P style="margin: 0;">Hi Robin621k, Thank you for sharing your experience with the trade-in of your S22U. We appreciate you sharing the tips regarding documenting the boxing of your phone.</P> <P style="margin: 0;">This FAQ also offers some tips and additional information regarding trading in a device: <A href="https://www.samsung.com/us/trade-in/frequently-asked-questions/" target="_blank" rel="noopener">https://www.samsung.com/us/trade-in/frequently-asked-questions/</A></P> <P style="margin: 0;">Anyone with concerns regarding a trade-in should reach out to the E-Commerce team for assistance using this link:&nbsp;<A href="https://www.samsung.com/us/support/order-help/" target="_blank">https://www.samsung.com/us/support/order-help/</A>&nbsp;</P> Thu, 20 Mar 2025 22:00:14 GMT https://us.community.samsung.com/t5/Galaxy-S22/Trade-in-EMPTY-BOX/m-p/2721595#M77315 Samsung_Moderator 2025-03-20T22:00:14Z