topic Re: Re: Re: MMS Not Working After Update in Galaxy S22

Sending/receiving MMS issues while on Wi-Fi after Android 14 update

Yatman — Wed, 14 Feb 2024 19:46:38 GMT

My S22+ had stopped sending and receiving MMS messages while my wifi is on every since I updated to Android 14.

I'm on Xfinity Mobile which uses Verizon services.

Why would you release this is it hasn't been tested???

Re: MMS issues after Android 14

Yatman — Sun, 17 Dec 2023 03:50:55 GMT

I've been on the phone with Xfinity for an hour and then they switched me over to Samsung support and I've been on the phone with them for an hour and counting....

Ridiculous.

Re: MMS issues after Android 14

usercno6xzVWsf — Sun, 17 Dec 2023 18:15:49 GMT

I'm also having this issue, same carrier. S22 Ultra

Re: MMS issues after Android 14

Yatman — Sun, 17 Dec 2023 19:03:01 GMT

No resolution I'm afraid

Re: MMS issues after Android 14

user00e6XRIQdT — Sat, 23 Dec 2023 03:20:38 GMT

I'm having the same issue

Re: MMS issues after Android 14

user00e6XRIQdT — Sat, 23 Dec 2023 05:13:44 GMT

I spoke to support using their text feature, they told me to pay to get it fixed, pay for a trade in, factory rest ( it won't get rid of the update), or just deal with not using mms. They gave no other solutions.

Re: Re: MMS issues after Android 14

tapdiggity — Sun, 24 Dec 2023 20:44:05 GMT

That customer representative should be fired for that idiotic statement. How about fixed the issue that caused the problem? It was working fine prior to the update. Oh wow, for real, that's crazy.

Re: MMS issues after Android 14

bill-e — Sun, 24 Dec 2023 20:59:19 GMT

Did you Settings->General Management->Reset->Reset Network Settings?

Re: Re: MMS issues after Android 14

Yatman — Mon, 25 Dec 2023 16:41:29 GMT

Yup multiple times

Re: Re: Re: MMS issues after Android 14

tapdiggity — Wed, 27 Dec 2023 14:20:07 GMT

I was about to give that a go. Did you have any success with that?

Re: Re: Re: Re: MMS issues after Android 14

Yatman — Wed, 27 Dec 2023 15:50:35 GMT

With resetting the network settings? Nothing I've tried this far has worked. I figure the vS24: is coming out soon so I'll just have to put up with it for now. I plan to get the S24.

MMS Not Working After Update

Yatman — Wed, 27 Dec 2023 22:22:03 GMT

After the new update. MMS has stopped working when the phone's WiFi is connected to a network.

Seems others have reported this and there's no resolution from either the carrier or from Samsung.

Teesh
Galaxy S22+

Re: Re: Re: MMS issues after Android 14

Yatman — Wed, 27 Dec 2023 22:26:08 GMT

Nope - didn't work at all.

Re: MMS Not Working After Update

tapdiggity — Wed, 27 Dec 2023 22:47:38 GMT

Yep, I'm experiencing similar issues with my rcs chat. As of yet, I have not received any resolution

Re: Re: Re: MMS issues after Android 14

bill-e — Wed, 27 Dec 2023 23:26:56 GMT

Most MMS issues are carrier related.

If they have a retail store nearby, I'd bring my phone in and have them re-provision the line and give you a new SIM card.

Re: Re: Re: Re: MMS issues after Android 14

Yatman — Wed, 27 Dec 2023 23:33:15 GMT

I did that and all they were able to do was validate the issue and then escalate to upper tier support. I had the same issue when I was on the beta and I downgraded back to Android 13 and it all worked again. But now this upgrade was forced and there's no going back.

Re: Re: Re: Re: MMS issues after Android 14

bill-e — Wed, 27 Dec 2023 23:36:27 GMT

Which carrier? I'd still bet it's a carrier issue. Locked or Unlocked carriers are supposed to make sure it works before they push out the update.

Re: Re: Re: Re: Re: MMS issues after Android 14

Yatman — Wed, 27 Dec 2023 23:37:36 GMT

Xfinity

Re: Re: Re: Re: Re: MMS issues after Android 14

bill-e — Wed, 27 Dec 2023 23:47:31 GMT

I think if you do a search you'll find a number of people with Xfinity having issues..... Not that that makes it any better. I would park my butt at a retail location if there is one and do at least what I suggested. Or have them mail you a new SIM and once installed, if it's still not working have them re-provision the line.

Re: Re: Re: Re: Re: Re: MMS issues after Android 14

Yatman — Wed, 27 Dec 2023 23:53:23 GMT

They've done all the above as have I. Swapped out a new SIM, reprovisioned my line, reset the phone 3 times, cleared network settings several times. I gave up. They threw it back to Samsung saying everything worked before the update and so if the update was the cause then it's Samsung's problem.