topic Re: Phone suddenly a brick in Galaxy S22

Phone suddenly not charging or working

JaimeC193 — Mon, 18 Mar 2024 03:34:36 GMT

Asking on behalf of my husband as he’s had to rush off to work. His phone has been on perfect working order up until last night, only a year old, no new apps have been installed recently.

His alarm didn’t go off, so checked his phone and it’s dead. Been on a wireless charger all night, so the first thing we did was plug it in and leave it for half an hour, still nothing.

the phone is definitely off as I tried to ring, so it’s not just a black screen.
tried hard resetting, but the phone is just completely dead.

what could have happened overnight for the phone to just die like that??

Re: Phone suddenly a brick

caleb9092 — Fri, 08 Mar 2024 08:51:42 GMT

It sounds like his phone bricked alright... let me do some research real quick

Re: Re: Phone suddenly a brick

caleb9092 — Fri, 08 Mar 2024 08:56:20 GMT

Was his phone planning an update? If so the update might have bricked it because of a bad update.

Re: Phone suddenly a brick

Vegeta — Fri, 08 Mar 2024 09:11:44 GMT

I hope her husband has most of his data backed up into his Samsung account if he has one you might have to replace it through their insurance from T-Mobile or upgrade to a newer phone for him

Re: Re: Phone suddenly a brick

JaimeC193 — Fri, 08 Mar 2024 09:26:04 GMT

update - asked him, he said no update was planned 🤷‍♀️

Annoyingly I don’t know if it was planning an update.. but that’s the only conclusion I could come to as well!

Re: Phone suddenly a brick

JaimeC193 — Fri, 08 Mar 2024 09:19:48 GMT

No back up! 😬 Lesson learned!

Re: Phone suddenly a brick

Ric221 — Sat, 09 Mar 2024 00:32:06 GMT

1st I'll ask, No Back Up. WHY? Then let me ask, Are you sure it does not backup?

Re: Phone suddenly a brick

JaimeC193 — Sat, 09 Mar 2024 10:04:23 GMT

He doesn't have a Samsung account, so I’m assuming you need that to back up to the cloud? I could be wrong!
Luckily not too long ago I told him to move any important photos from his phone to his computer, so at least we still have those.

Re: Phone suddenly a brick

Samsung_Moderator — Sat, 30 Mar 2024 19:05:39 GMT

Hey there! I can absolutely understand the importance of needing your phone to work! If you haven't already went through the process of getting a replacement with your insurance I would suggest having a certified technician take a look at it!

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.