Saved web pages disappear

Times78 — Tue, 12 Mar 2024 19:31:13 GMT

Hi my saved web page icons keep disappearing randomly from my home screen and app screen the shape of the icon is still there but there's no info. when I click on it I have a s22 plus has anyone figured this out? Thanks

Kristen

Re: Saved web pages disappear

Samsung_Moderator — Sun, 24 Mar 2024 00:16:51 GMT

Hello! I would try to clear the cache of the device by following these steps.

With the device off, press and hold the Volume Up and Power keys.
When the device turns on and logo displays, release both keys.
Use the Volume keys to highlight wipe cache partition, then press the Power key.
Continue using the Volume and Power keys to confirm your choice if prompted.

If you're still having issues after clearing the cache of the device you can also submit an error report by going to the Samsung Members app > Get help > Send feedback > Error reports.

I hope this helps!

topic Re: Saved web pages disappear in Galaxy S22

Saved web pages disappear

Re: Saved web pages disappear