topic Re: Re: Overheated in Galaxy S22 https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844966#M80718 <P style="margin: 0;">Hello. I can definitely see how this would be concerning! &nbsp;I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! &nbsp;We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">The quickest way to reach this specialized team is by calling 1-800-726-7864.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Alternatively, you can reach out to our Facebook (<A href="http://m.me/samsungsupport" target="_blank" rel="noopener">http://m.me/samsungsupport</A>) or Twitter Support (<A href="http://bit.ly/2pTYDc7" target="_blank" rel="noopener">http://bit.ly/2pTYDc7</A>) teams to set up a call back.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">If you don’t wish to call, I would recommend speaking with our Live Chat (<A href="https://www.samsung.com/us/support/?chat=auto" target="_blank" rel="noopener">https://www.samsung.com/us/support/?chat=auto</A>) team.&nbsp;<BR /><BR />You are also welcome to private message us directly: <A href="https://bit.ly/3hzZfw8" target="_blank" rel="noopener">https://bit.ly/3hzZfw8 </A><BR />If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.<BR /><BR />Please make sure your private message contains the following information:<BR />Full Name: <BR />Physical address (including city, state, and zip code): <BR />Email Address: <BR />Best Contact Number: <BR />Alternate Telephone Number: (If Available) <BR />Model Code: <BR />Serial/IMEI Number: <BR /><BR /></P> Wed, 27 Mar 2024 23:51:48 GMT Samsung_Moderator 2024-03-27T23:51:48Z S22 Ultra overheated overnight, burned hand https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844951#M80714 <P><SPAN>Has anyone been having issues with overheating phones!? My phone has been overheating lately and last night I dozed off with it laying on my hand and it&nbsp; burned me!!!&nbsp;</SPAN></P> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1143616i17F3C3F35FFE8727/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1143617i38D23A21F064CD44/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1143618iEEAC58AB8776F161/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1143614i695B68AE46EB4895/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1143615iA68F49E48828E61C/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1143619iF2C0E946C2DA41B7/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1143621i5DCF446532A8E17B/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1143620i45800EEF6D158EED/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV> <DIV>&nbsp;</DIV> <DIV><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1143622i45450FCCC777AD7B/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV> <DIV>&nbsp;</DIV> <DIV>&nbsp;</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> Fri, 14 Feb 2025 23:59:27 GMT https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844951#M80714 user1GFCAZLlQV 2025-02-14T23:59:27Z Re: Overheated https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844952#M80715 what phone did this!? Wed, 27 Mar 2024 22:31:40 GMT https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844952#M80715 Bowerjeff 2024-03-27T22:31:40Z Re: Re: Overheated https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844955#M80716 S22 Ultra Wed, 27 Mar 2024 22:39:27 GMT https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844955#M80716 user1GFCAZLlQV 2024-03-27T22:39:27Z Re: Overheated https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844965#M80717 Yikes! That is NOT good. I'd start charging it in a safe place, with the case off (if you use one) and away from any direct contact with people or skin. As for the burn, do NOT try to pop the blister unless a doctor tells you to, and I would recommend letting them do it. Hope you heal well! Wed, 27 Mar 2024 23:12:28 GMT https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844965#M80717 casparlee2004 2024-03-27T23:12:28Z Re: Re: Overheated https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844966#M80718 <P style="margin: 0;">Hello. I can definitely see how this would be concerning! &nbsp;I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! &nbsp;We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.&nbsp;</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">The quickest way to reach this specialized team is by calling 1-800-726-7864.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">Alternatively, you can reach out to our Facebook (<A href="http://m.me/samsungsupport" target="_blank" rel="noopener">http://m.me/samsungsupport</A>) or Twitter Support (<A href="http://bit.ly/2pTYDc7" target="_blank" rel="noopener">http://bit.ly/2pTYDc7</A>) teams to set up a call back.</P> <P style="margin: 0;">&nbsp;</P> <P style="margin: 0;">If you don’t wish to call, I would recommend speaking with our Live Chat (<A href="https://www.samsung.com/us/support/?chat=auto" target="_blank" rel="noopener">https://www.samsung.com/us/support/?chat=auto</A>) team.&nbsp;<BR /><BR />You are also welcome to private message us directly: <A href="https://bit.ly/3hzZfw8" target="_blank" rel="noopener">https://bit.ly/3hzZfw8 </A><BR />If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.<BR /><BR />Please make sure your private message contains the following information:<BR />Full Name: <BR />Physical address (including city, state, and zip code): <BR />Email Address: <BR />Best Contact Number: <BR />Alternate Telephone Number: (If Available) <BR />Model Code: <BR />Serial/IMEI Number: <BR /><BR /></P> Wed, 27 Mar 2024 23:51:48 GMT https://us.community.samsung.com/t5/Galaxy-S22/S22-Ultra-overheated-overnight-burned-hand/m-p/2844966#M80718 Samsung_Moderator 2024-03-27T23:51:48Z