topic Re: Re: Help even tech support can't help. in Galaxy S22

Help even tech support can't help.

kellyxxx — Fri, 23 Aug 2024 21:29:03 GMT

I have an issue even tech support cannot fix. When I plug my phone into my desk top or my laptop I cannot get either computers to see my phone. I want to transfer music and photos back and forth but no luck. Every time I connect phone to computer the phone starts to charge. I went into dev settings and changed the connect from charging to data transfer but no luck. I thought the phone was bad but second phone has same problem. Last support session they said transfer files thru the cloud but I prefer to do it thru my desktop where my editing tools are. If I can't fix this issue I will have to go back to an Iphone. With the Iphone I just connect to my computer and my computer auto ran my photos program. Any help please????

Re: Help even tech support can't help.

CircumstancesMatter — Fri, 23 Aug 2024 21:47:56 GMT

You're using a data transfer cable right?

Re: Help even tech support can't help.

3Fees — Fri, 23 Aug 2024 21:55:21 GMT

Download Samsung usb driver's and install then connect phone to pc by data cable.

Here they are:

https://developer.samsung.com/android-usb-driver

Cheers
3Fees

Re: Re: Help even tech support can't help.

Noobie — Fri, 23 Aug 2024 21:54:09 GMT

Yea make sure it's a cable that supports data transfers. There's different usb-c' cables that can do different stuff

Re: Help even tech support can't help.

realaud — Fri, 23 Aug 2024 22:27:06 GMT

If your laptop or desktop does not have a USB-C port you cannot connect your phone via cable. You need to get one of these:

A USB-C to USB-A adapter. You also need to use the cable that came with your phone that has USB-C at both ends (or any PD cable). Your computer will not see your phone otherwise.

Re: Help even tech support can't help.

reburauphigh — Fri, 23 Aug 2024 22:35:39 GMT

All I can say aside for cables and hardware is to make sure USB debugging is on in developer settings, idk...

Re: Help even tech support can't help.

mermaidcaviar — Fri, 23 Aug 2024 22:53:36 GMT

Have you tried samsung flow on both devices Bluetooth turned on mirrors your phone and your can send files I haven't tried to send any though but got it mirror . Back and forth files may work best with one drive.

Re: Help even tech support can't help.

kellyxxx — Fri, 23 Aug 2024 23:22:47 GMT

Yes.

Re: Re: Help even tech support can't help.

kellyxxx — Fri, 23 Aug 2024 23:23:37 GMT

Tried 2 cables.

Re: Help even tech support can't help.

kellyxxx — Fri, 23 Aug 2024 23:25:21 GMT

I bought a card with usb-c ports and put it in my comp. no luck.

Re: Help even tech support can't help.

kellyxxx — Fri, 23 Aug 2024 23:25:57 GMT

Thats first thing I did

Re: Help even tech support can't help.

kellyxxx — Fri, 23 Aug 2024 23:26:50 GMT

my desktop does not have bluetooth.

Re: Help even tech support can't help.

kellyxxx — Fri, 23 Aug 2024 23:45:36 GMT

LOL that driver now won't charge or do data transfers. Lucky I do wireless charging.

Re: Help even tech support can't help.

kellyxxx — Fri, 23 Aug 2024 23:48:40 GMT

OK usb-c to usb-c stopped charging but usb to usb-c charges fine. Still no data transfers.

Re: Help even tech support can't help.

Cyberprince — Fri, 23 Aug 2024 23:55:16 GMT

Have ypu checked your desktop's device manager? Open it up and plug and unplug the phone a few times and see if it reloads. Also, just to be thorough, the phones are screen unlocked as well yes?

Re: Help even tech support can't help.

Cyberprince — Fri, 23 Aug 2024 23:56:00 GMT

Also, have they even been connected successfully?

Re: Help even tech support can't help.

kellyxxx — Fri, 23 Aug 2024 23:58:10 GMT

Yep several times and comp won't recognize the phone.

Re: Re: Help even tech support can't help.

Cyberprince — Sat, 24 Aug 2024 00:02:49 GMT

Sheesh iight so assuming you're there's no hub or usb pci card inserted and the port itself does support 3.0 minimum then I have teo suggestions. Try updating the bios and any other manufacture drivers for your mobo . Still no luck then we gonna have to go to the cmd line

Re: Re: Help even tech support can't help.

3Fees — Sat, 24 Aug 2024 00:18:44 GMT

Huh. It's a usb driver that connects android usb devices to pc's. Mine works perfectly with full access to phone files, etc. and is using Samsung Electronics Co. Ltd usb driver to make the linkage, Samsung usb driver's has Microsoft as digital signer.

Cheers
3Fees

Re: Help even tech support can't help.

kellyxxx — Sat, 24 Aug 2024 00:42:35 GMT

Nope never been able to connect. No issues with my apple phone tho. Thought going to samsung would have been just plug and play.