topic Re: Visual voicemail is not working, no solution from Samsung or AT&T in Galaxy S22

Visual voicemail is not working, no solution from Samsung or AT&T

Pieciu — Fri, 25 Oct 2024 00:10:39 GMT

Visual voice mail is not working. I used it in the past but, few months after purchasing s22 ultra it stopped working. I can't find solution I installed, uninstalled cleared cache, etc. I talked to Att, nothing works

Re: Visual voice mail is not working, no solution from samsung nor att

meself — Sat, 12 Oct 2024 03:58:45 GMT

Try settings apps than visual voicemail and force stop at bottom than clear data and restart

Re: Re: Visual voice mail is not working, no solution from samsung nor att

Pieciu — Sat, 12 Oct 2024 04:20:25 GMT

Yes I tried it multiple times. I cleared data and cache. Set the app again. The app does load previously received voice mails, but, when the new one comes, it does not load.

Re: Re: Re: Visual voice mail is not working, no solution from samsung nor att

meself — Sat, 12 Oct 2024 04:22:48 GMT

Try submitting feedback beyond what you have done not sure about anything else

Re: Visual voice mail is not working, no solution from samsung nor att

Pieciu — Sat, 12 Oct 2024 04:26:49 GMT

I will try. Thank you for your response. I appreciate your time.

Re: Re: Visual voice mail is not working, no solution from samsung nor att

meself — Mon, 14 Oct 2024 04:19:30 GMT

Did see a recent post about the visual voicemail app waiting on fix seems one last week I think didn't fix issue

Re: Visual voice mail is not working, no solution from samsung nor att

dougfifer — Wed, 16 Oct 2024 00:18:30 GMT

I have the same issue after the last update, just keeps me an error"says" there was an error loading visual voicemail. It doesn't show any messages at all and I use my phone 70% business and I need it to work . I paid way too much money for basic features to not work on my 22Ultra

Re: Visual voice mail is not working, no solution from samsung nor att

dougfifer — Wed, 16 Oct 2024 00:19:39 GMT

Exact same thing on my 22ultra, it's frustrating

Re: Visual voicemail is not working, no solution from Samsung or AT&T

userdt2TkUE18X — Mon, 04 Nov 2024 20:18:52 GMT

Here is the solution that actually worked for me on my S23 Ultra.

Go to Settings > Apps > Visual Voicemail or Voicemail. Click Force stop. (This was important!)

Then click on Storage. Do Clear cache and then Clear data.

Then go to Settings then open General Management look for reset and reset mobile network settings only.

Then go back to Home. Open Visual Voicemail. It will then go through its setup and ask for the permissions it needs.

Once I did all that, Visual Voicemail starting working again!

Re: Visual voicemail is not working, no solution from Samsung or AT&T

KGBurton — Thu, 21 Nov 2024 01:06:19 GMT

This one fixed it for me. Thank you.

Re: Visual voicemail is not working, no solution from Samsung or AT&T

Badlizzie — Sun, 24 Nov 2024 22:21:45 GMT

Userdt2TkUE18X that solution didn't work for me at all. Nothing has worked, I Conyers to get the message that something went wrong. This is the most annoying issue, any other suggestions?

Re: Re: Visual voice mail is not working, no solution from samsung nor att

Rlrdhd — Thu, 28 Nov 2024 15:31:10 GMT

Same

Re: Visual voicemail is not working, no solution from Samsung or AT&T

dougfifer — Fri, 29 Nov 2024 05:51:58 GMT

I didn't have to do anything to mine, it just started working again on it's own after taking a couple months off.

Re: Visual voicemail is not working, no solution from Samsung or AT&T

Members_6h8W9is — Tue, 03 Dec 2024 00:53:47 GMT

In my case, I switched carriers on my Galaxy S22 Ultra. Visual Voicemail wouldn't connect, even after trying the reset steps described previously.

My new carrier (USMobile) has a voicemail password reset option in their app, so i used it and tried network reset steps again. Visual voicemail still had the old messages downloaded, but none since the switch.

I used the option from visual voicemail to dial in, entered my new (temporary) PIN and then used the automated prompts to reset it back to the one I wanted.

That solved it for me - the app recognized the new message(s) I knew were there - it had to re-download older ones, but listed them, too.

Re: Visual voicemail is not working, no solution from Samsung or AT&T

happywolf — Tue, 10 Dec 2024 00:47:44 GMT

I've researched and tried all the noted fixes, none of which work on my Galaxy S24 Ultra on Visible network. I chatted at length with Visible. They only had the same solutions I'd already tried. At this point, I'd just be happy to get rid of the visual voicemail setup screen and have the voicemail icon call *86 the way it used to. So very frustrating.

Re: Visual voicemail is not working, no solution from Samsung or AT&T

useryRn0N32xwb — Tue, 10 Dec 2024 17:00:48 GMT

This one worked for me today. Thanks!

Re: Visual voicemail is not working, no solution from Samsung or AT&T

Cosmariner — Tue, 31 Dec 2024 22:39:35 GMT

I think the issue might be password related, or just needs a password change to reconnect. Seems like Samsung now needs a 7-15 digit password for some reason, but my voicemail password was only 4, and had been for 15 years. It wouldn't work when I tried to change it through the visual voicemail, but when I went to standard voicemail and changed it to 7 digits, and then changed it in visual voicemail, it started working again after not working for a couple months.

Re: Re: Visual voicemail is not working, no solution from Samsung or AT&T

MAMacK — Mon, 06 Jan 2025 13:31:28 GMT

I have a S24 Ultra and it did not work for me. I have even been on with AT&T and they can't figure it out. Samsung will be next.

Re: Visual voicemail is not working, no solution from Samsung or AT&T

No_Couth — Thu, 09 Jan 2025 17:27:54 GMT

Cosmariner: "...but when I went to standard voicemail and changed it to 7 digits, and then changed it in visual voicemail, it started working again."

Cosmariner, Constellation: I have Visual VM Android App version 18.2.00.20, Galaxy S23 Ultra. Is that the latest version? I've had no joy in finding an update. Mine sort of works, but it abruptly ends playback, sometimes doesn't start playback, takes a long pause before starting playback or deciding not to, only holds about 40 messages... annoying as heck. I.e., even when it "works," it doesn't.

2 questions: How did you go back "to standard voicemail?"

Anyone: Are there ANY reliable, functional other visual voicemail app options out there?

Re: Visual voicemail is not working, no solution from Samsung or AT&T

Members_28klGk0 — Sun, 12 Jan 2025 16:51:57 GMT

I tried this as well, but as soon as I get a new voicemail it reverts back to the same error. By the way I’m using a Galaxy Flip 6. 2nd one as AT&T suggested it was a defective device.