topic Re: Re: Virus in Galaxy S23

Virus causing pop ups and freezing

aryes24 — Fri, 30 Jun 2023 19:32:18 GMT

I have a virus and I've restarted in safe mode, cleared cache and data ran malware but it's not getting rid of the virus what do I do without having to do a factory reset?

Re: Virus

Dan2023 — Thu, 29 Jun 2023 20:50:35 GMT

What makes you think you have a virus? I think the resolution, without a factory reset, would be dependent upon the virus your phone has.

Re: Virus

Teknician — Thu, 29 Jun 2023 23:37:41 GMT

Take a look in your apps, and there may be an installed app that has no icon. Uninstall it and also sort your apps by latest used, and look for anything that doesn't look right. Maybe an app you didn't install, or one who's name makes no sense.

Re: Re: Virus

aryes24 — Fri, 30 Jun 2023 00:22:57 GMT

Pop up websites keep coming up and it freezes

Re: Re: Virus

aryes24 — Fri, 30 Jun 2023 00:23:43 GMT

I've checked all the apps and don't see anything unusual

Re: Re: Virus

SamsungModerator1 — Fri, 30 Jun 2023 19:28:47 GMT

Hello, Welcome to the Community. We understand the frustration of pop-ups and having the phone freeze.

For the pop-ups, take a look at this article: https://www.samsung.com/us/support/answer/ANS00084982/

Steps to help with the phone freezing can be found here: https://www.samsung.com/us/support/troubleshooting/TSG01001416/

You can also try clearing the cache partition and repairing apps from the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

If you continue to experience pop-ups and freezing on the phone after completing all the troubleshooting, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html