topic Re: Galaxy S23+ is not certified with Play Protect certification? in Galaxy S23

Galaxy S23+ is not certified with Play Protect certification?

Captured — Fri, 04 Aug 2023 19:25:30 GMT

Hey,

I just got my new Samsung Galaxy s23+ and noticed that my device is not certified with Play Protect certification. Does anyone know a fix for this?

Re: Phone not Play Protect certification

LongHiker — Fri, 04 Aug 2023 12:11:29 GMT

@Captured A new S23+ should be certified. How did you determine this? You can use the steps indicated in https://support.google.com/android/answer/10248227?hl=en

Where did you get your device?

Re: Phone not Play Protect certification

Captured — Fri, 04 Aug 2023 12:55:31 GMT

Hey, @LongHiker I bought my phone from the offical Samsung store. I determined it wasnt certified by going into Play Store > settings > About > and scrolling to the bottom.

I have done everything from factory resetting the device to make sure everything has been updated

Re: Phone not Play Protect certification

Aphexfix — Fri, 04 Aug 2023 15:34:50 GMT

Bought direct from samsung too. Exact same issue. Brand new phone delivered this morning. Play store says device not certified.

Re: Galaxy S23+ is not certified with Play Protect certification?

Aphexfix — Fri, 04 Aug 2023 20:34:15 GMT

No, I'm in the UK but this is the most recent topic that came up with this situation. Strangely, I don't seem to be having issues with my bank/google wallet/Netflix app, which would usually be the most adverse to a not certified device.

Re: Galaxy S23+ is not certified with Play Protect certification?

Captured — Fri, 04 Aug 2023 20:35:47 GMT

I am based in New Zealand

Re: Galaxy S23+ is not certified with Play Protect certification?

RyanBeattie — Sun, 06 Aug 2023 02:15:14 GMT

Having same issue. Purchased yesterday. Can't access company portal to set up for work

Re: Galaxy S23+ is not certified with Play Protect certification?

RyanBeattie — Sun, 06 Aug 2023 05:14:22 GMT

Australia, contacted samsung. They said to return phone to store. So pretty much they have no clue what's happening. Tried to blame Google play store.

Re: Galaxy S23+ is not certified with Play Protect certification?

Captured — Sun, 06 Aug 2023 05:27:20 GMT

I am based in NZ, contacted Samsung they want me to send it to a repair specialist. Not sure what they can do since it seems like a software issue so might be wasting my time. Not sure if a new device would fix this issue too. Happy to wait if there is a fix coming soon.

Re: Galaxy S23+ is not certified with Play Protect certification?

RyanBeattie — Sun, 06 Aug 2023 05:43:20 GMT

Have made a post. No current thread regarding the issue on the Australia page. Plenty of talk regarding the firmware updates etc in other countries

Re: Galaxy S23+ is not certified with Play Protect certification?

VerbumVeritum — Sun, 06 Aug 2023 07:59:12 GMT

@Captured Please message one of the higher ranked individuals here, or one of the "Member Stars." They will be more than happy to help you out and may know more of a region-specific reason that might be causing this.

https://r1.community.samsung.com/t5/kudos/kudosleaderboardpage/category-id/au-community/timerange/one_month/page/1/tab/authors