topic Re: Samsung Music Player in Galaxy S23

Samsung Music on S23 failed to play track for WM3 and most MP3 files

Das Capitolin — Sat, 08 Jul 2023 01:51:10 GMT

The Samsung Music app (version 16.2.32.1) on the Samsung S23 fails to play tracks for WM3 format songs, and also fails to play most of MP3/MP4 tracks even though there is no DRM. Uncompressed FLAC format plays without issue.

Re: Samsung Music on S23 failed to play track for WM3 and most MP3 files

Gossipfunda — Sat, 08 Jul 2023 02:38:28 GMT

I'm sorry to hear that you're experiencing issues with the Samsung Music app on your Samsung S23.

To troubleshoot the issue you're facing, I recommend trying the following steps:

Clear app cache: Go to Settings > Apps > Samsung Music > Storage > Clear cache. Restart the app and check if the issue persists.
Clear app data: Similar to the previous step, navigate to Settings > Apps > Samsung Music > Storage > Clear data. Keep in mind that clearing app data will reset any customizations you made in the app, so make sure to back up any important data beforehand.
Update the app: Visit the Google Play Store or Samsung Galaxy Store (depending on where you initially downloaded the app) to check for any available updates for the Samsung Music app. Installing the latest version may resolve the playback issues you're experiencing.
Check file compatibility: Verify that the WM3 and MP3/MP4 files you're trying to play are not corrupted or in an unsupported format. You mentioned that FLAC files play without issue, so it's worth confirming if the problematic files are in a compatible format.
Try an alternative music player: If the issues persist, consider using a different music player app from the app store. There are numerous options available that support a wide range of audio formats.
Contact Samsung Care: If none of the above steps resolve the problem, it's advisable to reach out to Samsung Care for further assistance. They may be aware of the issue and provide specific guidance or offer a solution.

Remember that the steps mentioned above are general troubleshooting suggestions, and the specific steps or options available may differ based on the version of Android and Samsung's software interface on your device.

Re: Samsung Music on S23 failed to play track for WM3 and most MP3 files

Das Capitolin — Sat, 08 Jul 2023 22:59:34 GMT

This is a brand new phone, and the app is latest version. There was no cache to clear, but I cleared data and restarted the app (and phone). It's worth noting that all of these music files played perfectly with Samsung Music on my old S10, so compatibility should not have suddenly become an issue.

I have tried two other music players, and both work fine with all files. That points to this Samsung app, which I would prefer to continue using.

Samsung Music Player

Cosmo2023 — Mon, 31 Jul 2023 00:34:02 GMT

So I purchased a new Samsung Galaxy S23 phone and find out after puchase when I try to play music / mp3 format, the Samsung Music Player does not work. Called Samsung support (pretty certain I heard chickens in the background) and after trouble shooting with the tech I'm told Samsung is no longer supporting the app?? Why would it be installed? Has anyone else ran into this issue?

Re: Samsung Music Player

TheVampireRove — Mon, 31 Jul 2023 01:26:14 GMT

Hi,

I have not run into this on any of my devices. I wonder if it needs to be updated in the Galaxy Store. I know they have the app posted in both the Galaxy Store and the Play Store but I think the Galaxy Store one is more recent.

Here's the link to the Samsung Music app page:
https://apps.samsung.com/appquery/appDetail.as?appId=com.sec.android.app.music&cId=000001527281

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Re: Samsung Music Player

mello_yellow — Mon, 31 Jul 2023 02:11:19 GMT

I have had my S23 for only a week but I noticed this as well. I haven't had the headspace to log into my desktop at home and try to maybe mess with the settings on my music files. I'm feeling very annoyed as well!

Re: Samsung Music Player

ChaosSaber — Mon, 31 Jul 2023 02:19:02 GMT

I don't have Samsung music installed, it didn't come pre-installed but if you loaded a backup, it may have installed it, S23 Ultra

Re: Re: Samsung Music Player

Cosmo2023 — Mon, 31 Jul 2023 02:32:24 GMT

I did have it backed up from my older Samsung..that might be it..

Re: Re: Re: Samsung Music Player

ChaosSaber — Mon, 31 Jul 2023 02:49:28 GMT

It did work fine on my S22 Ultra but I use PowerAmp and Spotify so I didn't try it on this phone

Re: Samsung Music Player

Cosmo2023 — Mon, 31 Jul 2023 02:56:16 GMT

I believe its only with the S23. Why would Samsung decide to eliminate support for their app on their phone. I have my entire music library on the phone and now have to use a 3rd party app. Just opens security risks..

Re: Samsung Music Player

king_james17 — Mon, 31 Jul 2023 05:59:27 GMT

No issues with samsung music on my s23 ultra every is working 👌🏾 😎

Re: Samsung Music Player

BSGViperJockey — Mon, 31 Jul 2023 10:36:28 GMT

Try downloading the current version from the Samsung store, when I switch from my 8+ to Note 20 Ultra it did the same thing with Samsung Music and several other apps. All I had to do was update the app through the app store.

Re: Samsung Music Player

notforhire — Mon, 31 Jul 2023 11:20:20 GMT

if you're music files are .wma, Samsung Music won't play it. try VLC from the Play Store.

Re: Re: Samsung Music Player

Cosmo2023 — Mon, 31 Jul 2023 11:25:51 GMT

App was updated but could try reinstall.

Re: Re: Samsung Music Player

Cosmo2023 — Mon, 31 Jul 2023 11:26:26 GMT

All mp3 files. Thx

Re: Samsung Music Player

Sarge2 — Tue, 01 Aug 2023 01:19:17 GMT

I have had the same issue and just decides to upload app referred to above called VLC and have absolutely no issues plus my video's can be viewed VLC as well.
Best of luck.

Re: Re: Samsung Music Player

Sarge2 — Tue, 01 Aug 2023 15:04:20 GMT

Ni there.
Just as an FYI on the S23 with Samuel Music app uploaded from most recently updated Galaxy Store version Samsung Music still does not work properly.
Thank you for your suggestion though.

Re: Re: Re: Samsung Music Player

TheVampireRove — Tue, 01 Aug 2023 16:38:33 GMT

Hi, that is really strange. Did you try to the one from the Google Play Store or try to sideload it? I trust APK Mirror, personally. It's just very odd that they're store Music app won't work with the device. I don't know what to make of this one.

Re: Re: Re: Re: Samsung Music Player

Sarge2 — Tue, 01 Aug 2023 19:37:19 GMT

Hey there.
No it was uploaded from Galaxy Store app.
I just went ahead and uploaded VLC from Play Store and can play anything and everything and no issues so I use that app. (Can also watch my videos with VLC so multi purpose free app.)
Just wish people would not have these issues with a Samsung phone and Samsung app.
Thanks for the pleasant conversation on this issue.
Take care.

Re: Samsung Music on S23 failed to play track for WM3 and most MP3 files

Das Capitolin — Sun, 06 Aug 2023 04:14:43 GMT

According to the publishers of Samsung Music all new phones from S21 onward cannot play WMA/WMV encoded audio, including FLAC:

"Due to changes in our codec support policy, WMA/WMV codecs are no longer supported from new products in 2021. Regarding the use of WMA/WMV codecs, due to service policy, it has been decided that WMA and WMV codecs will no longer be supported starting with the new Google Android OS (11.0). Therefore, the WMA/WMV codec is not supported on the S21 model and can only be played on external applications that support WMA/WMV. It may be inconvenient, but you can play it by downloading a player app that supports the WMA/WMV codec from the Google Play Store, so please install a player that supports the WMA/WMV codec and use it."

See here: https://galaxystore.samsung.com/prepost/000001527281