topic Re: Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move or Erad.. in Galaxy S23

Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move or Eradicate

galaxy_ccm_ffs — Tue, 19 Sep 2023 06:04:59 GMT

The solution to this issue should not be reset your phone.

Given that statement.

I recently tried to take a photo that showed up in the gallery but was not shareable or "seeable" by any app. I tried to delete the photo and received a could not delete error. The image is now replaced with an gray image icon with an exclamation point. Now when trying to delete, it says "Couldn't move image to the Trash. Try again."

This icon has now persisted as bane to my existence, much like roaches from the dinosaur era. I have tried to the following:

forced stop gallery
deleted cache on gallery
deleted data on galllery
restarted phone
optimized
hooked up phone to computer
manually deleted camera folder
synced camera folder to onedrive
unsynced camera folder to onedrive
uinstalled updates on gallery
resinstalled updates on gallery
shouted at phone

Any ideas? Resetting phone is not a valid option, it's an inane one that shouldn't be suggested beyond your phone literally being unusable.

Re: Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move or Erad..

Dan2023 — Tue, 19 Sep 2023 06:37:13 GMT

Looks like a curropted image file.

Open the My Files app
Goto Internal Storage/DCIM/Camera
Try to delete the image file from there by pressing and holding on the image file to select it
Then tap Delete at the botton toolbar

Re: Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move or Erad..

galaxy_ccm_ffs — Tue, 19 Sep 2023 06:41:12 GMT

Does not show up in the internal file explorer app as you suggested. Also does not show up as a file when connected as external storage to my computer.

Re: Re: Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move or ..

Dan2023 — Tue, 19 Sep 2023 07:00:20 GMT

My Files is a Samsung app on your phone.

Re: Re: Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move or ..

galaxy_ccm_ffs — Tue, 19 Sep 2023 07:02:01 GMT

Yes, I just called it file explorer. It did not work, does not see the camera folder at all when empty, and does not see that corrupted image when there camera folder is created as has files in it.

Re: Re: Re: Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move..

Dan2023 — Tue, 19 Sep 2023 07:05:46 GMT

Is it still there when you add another photo? Perhaps it's a placeholder to keep the folder open or the thumbnail folder.

Re: Re: Re: Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move..

galaxy_ccm_ffs — Tue, 19 Sep 2023 07:08:28 GMT

Yes

Re: Re: Re: Re: Gallery - Gray Icon with Exclamation Point - Cannot Delete or ..

Dan2023 — Tue, 19 Sep 2023 07:53:24 GMT

Hmmm.

Re: Gallery - Gray Icon with Exclamation Point - Cannot Delete or Move or Eradicate

galaxy_ccm_ffs — Tue, 19 Sep 2023 14:25:59 GMT

Gosh, finally solved.

Force stop Camera app.
Win

Interested considering the camera app never "stopped" through multiple restarts and shutdowns.