topic Re: Galaxy S21 & S23 Ultra in Galaxy S23

S23 Ultra goes silent when someone calls

Sunny Hundal — Mon, 13 Nov 2023 23:40:05 GMT

Hello everyone,

Approximately a month ago, I began encountering a persistent issue with my S21 5G. The problem arises when someone calls, causing my phone to go silent. Despite attempting various solutions, excluding a factory reset, the issue persists. Seeking a resolution, I opted to purchase the S23 Ultra. However, after transferring all my data from the S21 to the new S23 Ultra, I find myself grappling with the same problem.

I've taken several troubleshooting steps, including deleting recently downloaded apps, changing the ringtone, activating safe mode, clearing all cache from storage, and checking Do Not Disturb like hundred times. Unfortunately, none of these efforts have proven successful. Given that this is a brand-new phone, I suspect the issue may be rooted in the software.

I find myself at a loss for solutions, and the frustration is compounded by the fact that this problem is impacting my business. I've exhausted all known options and am reaching out for assistance. If anyone out there can provide guidance, I would greatly appreciate it. This problem is affecting my business, and I cannot afford further losses. PLEASE, if you have any insights, HELP!

Re: Galaxy S21 & S23 Ultra

Anonymous — Sun, 12 Nov 2023 02:45:07 GMT

@Sunny Hundal Try this!

1. Tap on Settings
2. Scroll to Advanced Features
3. Tap on Motions & Gestures
4. Check to see if MUTE With Gestures is Enabled/Disabled

If I have answered your question. Please Tap "Accepted Solution" Thank you for using the Samsung Member's Community. Congratulations on the purchase of your new Samsung Galaxy 23 Ultra. I'm sure it will provide you with many years of reliability and enjoy Samsung's latest flagship phone. Thank you!

Re: Galaxy S21 & S23 Ultra

Sunny Hundal — Sun, 12 Nov 2023 03:39:48 GMT

It is ALIVE! Thank you so much 🙏. I can't thank you enough, it is working. Yes, I do have S21.

Re: Re: Galaxy S21 & S23 Ultra

Anonymous — Sun, 12 Nov 2023 04:21:07 GMT

Oh goood! I'm so happy that it works for you now. I was going to take another approach at reaching a solution for you. But, I thought of the solution I just gave you. Again, I'm so happy for you. Thank you for using the Samsung Member's Community!

Re: Re: Galaxy S21 & S23 Ultra

Sunny Hundal — Sun, 12 Nov 2023 04:02:32 GMT

I am sorry, it did work but now again the same problem 😭. This is so frustrating

Re: Re: Re: Galaxy S21 & S23 Ultra

Anonymous — Sun, 12 Nov 2023 04:05:17 GMT

Did you turn off the Motion Gestures?

Re: Re: Re: Galaxy S21 & S23 Ultra

Sunny Hundal — Sun, 12 Nov 2023 04:35:09 GMT

Yes I did and checked it again 🙂

Re: Re: Re: Re: Galaxy S21 & S23 Ultra

Sunny Hundal — Sun, 12 Nov 2023 04:44:12 GMT

Yes unfortunately I am. Maybe if I do factory reset the new phone and not transfer Data from old one? Because this is serious issue, costing me money ☹️

Re: Galaxy S21 & S23 Ultra

Anonymous — Sun, 12 Nov 2023 04:49:02 GMT

@Sunny Hundal I was going to suggest that. You could use Samsung Smart Switch to transfer only your absolute needed data. Contacts, Pictures, but not the Apps or User Settings. You can select what data to transfer over. This would save you a little time and you get some of your data on your new Samsung Galaxy 23 Ultra

Re: Galaxy S21 & S23 Ultra

Sunny Hundal — Sun, 12 Nov 2023 04:51:10 GMT

@Anonymous Yes, I think that's the only option have. I am going to factory reset and see what happens

Re: Galaxy S21 & S23 Ultra

Sunny Hundal — Sun, 12 Nov 2023 23:26:59 GMT

@@Anonymous just an update. I did the Setting Reset and then had to do factory Reset, this time I did not transfer data from the old phone. I followed the instructions as you do on a brand new phone and restored data from Samsung backup and guess what - the f****ng problem still there. This is so frustrating, I am on the edge to go to the dark side and embrace Apple 😪 honestly this is beyond frustrating, this is costing me My business, money. How is this even possible? I did everything I possibly could to fix it on my old phone (S21) and now bought a brand new S23 Ultra and this .... I rather not type. However, I really appreciate all you guys time, idk what else I can do

Re: Galaxy S21 & S23 Ultra

Sunny Hundal — Mon, 13 Nov 2023 00:02:57 GMT

So do the factory Reset on S23 again and not restore the data? I can do that. I'll have to do that tonight, I'll keep you posted 🙂 Thank you for taking time to help, I appreciate it a lot.

Re: Re: Galaxy S21 & S23 Ultra

Sunny Hundal — Mon, 13 Nov 2023 00:19:27 GMT

Wow, thank you 🙏 I'll let you know for sure.

Re: Re: Re: Galaxy S21 & S23 Ultra

Anonymous — Mon, 13 Nov 2023 00:35:17 GMT

@Sunny Hundal I have a few other things to try before having you Factory Reset Your Phone:

1. Tap on Settings
2. Tap Notifications
3. Check to see if "Do Not Disturb" is turned ON
4. If "Do Not Disturbed" is turned on
5. Tap on "Do Not Disturb" to Enter the "Do Not Disturb" Settings
6. Look for "Turn On As Scheduled"
7. Check the times "Do Not Disturb" is Scheduled For
8. If you have a Scheduled Time and The slider is turned ON
9. Any scheduled times will put the phone into Silent Mode
10. If you want to Delete a Scheduled Time. At the top of the screen (Tap ...)
11. The Option to Delete the Scheduled Time will show and you can Remove them

Re: Galaxy S21 & S23 Ultra

Anonymous — Mon, 13 Nov 2023 00:44:32 GMT

@Sunny Hundal

1. Tap on Settings
2. Tap on Sound and Vibration
3. Tap on Volume
4. Check the slider for "Ringtone Volume"

Re: Galaxy S21 & S23 Ultra

PAHelper — Mon, 13 Nov 2023 01:22:57 GMT

Turn off caller ID or check if you turned off unidentified calls. I accidentally blocked my brother for 6 months once. I think your blocking calls

Re: Galaxy S21 & S23 Ultra

Sunny Hundal — Mon, 13 Nov 2023 01:27:57 GMT

Seems like it was a Routine under "Modes and Routines" that was causing it. Let's see, fingers crossed. 🙂