topic Re: Can't Install Game in Galaxy S23

Can't Install Game

TwoRails — Tue, 14 Nov 2023 00:22:09 GMT

Hello,

I am totally new to cell phones. I got my wife and S23+ and she would like to play some games on it. I managed to load Solitaire but every other game we try to install won't install.

The ad picture will come up and have a button that says click to install, but nothing happens. I've even gone to Samsung and Google's play stores and from there I can't get anything to install.

What am I missing?

Re: Can't Install Game

Lin Jiayi — Tue, 14 Nov 2023 01:27:23 GMT

Your phone does not have the "Unknown Sources" setting turned on, resulting in the inability to install games from unofficial stores. You can check the box in your phone's Settings - Security - Unknown Sources to allow the installation of games from third-party sources.

Re: Can't Install Game

angelchained — Tue, 14 Nov 2023 01:40:32 GMT

Have you tried setting up the gaming hub on your wife's phone? It's a Samsung app. I don't download apps from unknown sources, but that's a personal choice, and I highly recommend you research installing apps from an unknown source before you grant that permission.

Re: Can't Install Game

angelchained — Tue, 14 Nov 2023 01:53:37 GMT

Did you create a Samsung account? You need a Samsung account to access the Galaxy store.

Re: Can't Install Game

TwoRails — Tue, 14 Nov 2023 20:38:47 GMT

Thanks for all the replies. I haven't tried anything yet as I was just seeing if there was a reply; I didn't get any email notifications...

Re: Can't Install Game

LongHiker — Tue, 14 Nov 2023 21:32:42 GMT

@TwoRails Since you are new to cell phones, let me warn you that you really shouldn't click on ads to download games. These can often be deceptive and can result in you downloading malware. Malware can affect the operation of your phone and compromise the security of your phone.

If you see a game that looks interesting, open the Play store or Galaxy Store and download the game from there.

Re: Can't Install Game

TwoRails — Thu, 16 Nov 2023 00:05:35 GMT

-Thanks. I will do that.

Re: Can't Install Game

TwoRails — Thu, 16 Nov 2023 00:09:59 GMT

(Too bad I didn't see the above post first...) I kind of goofed last night. My better half was playing Solitaire and came across June's Journey game. I said what the heck and hit Install to see what happens, thinking that nothing would happen as usual.

That wasn't too bright because it said my purchase was authorized! I didn't know it was a pay-for game. It never installed that I could tell, but it said it would be available shortly.

That sort of put me in a panic of sorts.

I was able to check this morning with the bank. No strange new charges. So I'm good there. I opened up a T-Mobile account because you can check charges there. There were no new charges so I don't know what happened.

There has to be a setting on this thing that I'm missing because I tried to install a Google link for the Google One cloud service and it said it would install shortly. Hours later it's still not installed.

Any ideas or what it could be?

Thanks

Re: Can't Install Game

TwoRails — Fri, 17 Nov 2023 15:42:03 GMT

I apologize for taking so long to get back to this, the things have been really nuts around here lately.

Re: Can't Install Game

TwoRails — Fri, 17 Nov 2023 15:43:45 GMT

I am really leery about Unknown Sources; heck, I don't even know what kind of antivirus / malware protection this phone has or not.

Re: Can't Install Game

TwoRails — Fri, 17 Nov 2023 15:46:42 GMT

No, I have set app any gaming hubs. If that will help. I will certainly give it a try.

Re: Can't Install Game

TwoRails — Fri, 17 Nov 2023 15:49:40 GMT

I'm not sure... it has been crazy around here... I set up a Samsung account to be here but it's on my desktop computer. Do I need a separate Samsung account on or for the phone?

Re: Can't Install Game

LongHiker — Fri, 17 Nov 2023 16:26:31 GMT

@TwoRails You only need one Samsung account. I would recommend another one for your wife but that is up to you.

If you don't already have a Samsung account on your phone, you can add the one you created on your computer to the phone. You would do that in phone settings -> Accounts and backup -> Manage accounts. Click the Add account at the bottom of the page.

Re: Can't Install Game

TwoRails — Fri, 17 Nov 2023 17:05:39 GMT

Thank you for the reply. I just figured out that the account to get to the forum is the same as the Samsung account, mystery solved there.

We are both new to cell phones and we each got a phone at the same time. Hers is a S23+ , and I opted for the Flip 5.

I went into both of them and opened phone settings but there is no Account option to go to manage accounts.

I then went to the Samsung account on my desktop to see if there's a setting in there that might be the one.

It shows two devices that recently signed in, these 2 phones, but it shows nothing registered. I figured the place a bought them from did that automatically.

I tried registering them through the phones but I didn't get that to work, yet

Re: Can't Install Game

LongHiker — Fri, 17 Nov 2023 17:11:24 GMT

See my screenshots

Re: Re: Can't Install Game

angelchained — Fri, 17 Nov 2023 17:38:19 GMT

Go to support in the Samsung Members App. Register your phone, but you will need the IMEI number, model number, and receipt of purchase. You can also scan the QR code from the box your phone came in. Can you open and use the Galaxy store app? If yes, download Samsung Tutor. They will take over your phone and troubleshoot it with you. Let me know if you need any further assistance.

Re: Re: Can't Install Game

angelchained — Sat, 18 Nov 2023 02:16:11 GMT

You may need to perform a factory reset, but wait until one of the members in the screenshot can advise you .

Re: Can't Install Game

TwoRails — Mon, 20 Nov 2023 16:10:45 GMT

Yes, finally setup Gaming Hub and she's exploring it... Thanks.

Re: Can't Install Game

TwoRails — Mon, 20 Nov 2023 16:16:26 GMT

Thanks for the screen shots. I was going to the wrong place: I went tyo settings ion the Phone app...

Re: Re: Can't Install Game

TwoRails — Mon, 20 Nov 2023 16:30:48 GMT

OK, I found the Store and downloaded the Tutor. I might get to 'play' with it today...