topic Re: 6.0 update on s23 ultra in Galaxy S23

Phone is slow

Nini1980 — Tue, 21 Nov 2023 21:59:31 GMT

Phone is super slow now!! Fb, the post and pics loads slow! Phone just isnt the same, sonce update this morning. Please fix. Thanks!

Re: 6.0 update on s23 ultra

aaronp28e — Tue, 21 Nov 2023 06:05:58 GMT

Try turning off phone turning back on especially after major update on phone

Re: 6.0 update on s23 ultra

JustSomeGuy2025 — Tue, 21 Nov 2023 06:16:23 GMT

I currently have a half dozen apps I can't even use because, since the update, they refuse to sign in. Biometrics or password either way they just hang-up and time out while trying to log in. Pretty annoying.

Re: Re: 6.0 update on s23 ultra

Nini1980 — Tue, 21 Nov 2023 13:15:45 GMT

Yes I did that alot yesterday. Nothing worked, still lagging. Hopefully it will be fixed soon
Thanks for your help.

Re: 6.0 update on s23 ultra

SeanSh — Tue, 21 Nov 2023 14:09:11 GMT

Is it Tmobile ? Or ATT

Re: Re: Re: 6.0 update on s23 ultra

aaronp28e — Tue, 21 Nov 2023 15:00:24 GMT

Do u have unlocked or carrier specific ?

Re: Re: Re: Re: 6.0 update on s23 ultra

Nini1980 — Tue, 21 Nov 2023 15:01:36 GMT

Spectrum mobile.

Re: Re: 6.0 update on s23 ultra

Nini1980 — Tue, 21 Nov 2023 15:01:45 GMT

Spectrum mobile

Re: 6.0 update on s23 ultra

Samsung_Moderator — Tue, 21 Nov 2023 21:58:57 GMT

Hello, Welcome to the Community. We understand the frustrations with the phone being slow. There are some steps that may help.

Anytime the phone is updated, we recommend clearing the cache partition and repairing the apps in the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.
- Run the repair apps option and your device will restart.

Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity. Safe Mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the phone.

https://www.samsung.com/us/support/answer/ANS00062983/

If the device is working normally in Safe Mode then a 3rd party app is causing your device to misbehave.

If your device is still having issues we recommend completing a factory reset

Please be sure to back up your device before performing the reset:

https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting steps did not resolve your issues we recommend having your device evaluated by a Samsung technician. You can use the following link to find a list of service centers in the U.S. that can do the repair:

https://www.samsung.com/us/support/service or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html