https://us.community.samsung.com/t5/Galaxy-S23/Smart-Switch-not-recognizing-my-backup-folder/m-p/2743498#M30696 <P>I figured it out!</P><P>I had to select the very last folder of the backup.</P><P>&nbsp;</P> Mon, 04 Dec 2023 23:58:52 GMT userYDg2sJwGez 2023-12-04T23:58:52Z https://us.community.samsung.com/t5/Galaxy-S23/Smart-Switch-not-recognizing-my-backup-folder/m-p/2743474#M30695 <P>Hi,</P><P>&nbsp;</P><P>So, I had backed up my Galaxy S22 using Smart Switch on my brother's PC.</P><P>I moved the backup folder to my external hard drive and now I am trying to restore my files to my new Galaxy S23 using Smart Switch on my own PC except that Smart Switch does not want to recognize the folder when it prompts me to select it manually and keeps saying: "There are no items that can be restored." as in the photo below</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="userYDg2sJwGez_0-1701731137013.png" style="width: 400px;"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1109595i0DA57114F499C1CB/image-size/medium?v=v2&amp;px=400" role="button" title="userYDg2sJwGez_0-1701731137013.png" alt="userYDg2sJwGez_0-1701731137013.png" /></span></P><P>Here's a screenshot of what my folder looks like</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="userYDg2sJwGez_1-1701731249447.png" style="width: 400px;"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1109596iCFEA172E26709CD5/image-size/medium?v=v2&amp;px=400" role="button" title="userYDg2sJwGez_1-1701731249447.png" alt="userYDg2sJwGez_1-1701731249447.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="userYDg2sJwGez_2-1701731279923.png" style="width: 400px;"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1109597iD151384635861E3B/image-size/medium?v=v2&amp;px=400" role="button" title="userYDg2sJwGez_2-1701731279923.png" alt="userYDg2sJwGez_2-1701731279923.png" /></span></P><P>&nbsp;</P><P>What should I do?</P> Mon, 04 Dec 2023 23:10:53 GMT https://us.community.samsung.com/t5/Galaxy-S23/Smart-Switch-not-recognizing-my-backup-folder/m-p/2743474#M30695 userYDg2sJwGez 2023-12-04T23:10:53Z https://us.community.samsung.com/t5/Galaxy-S23/Smart-Switch-not-recognizing-my-backup-folder/m-p/2743498#M30696 <P>I figured it out!</P><P>I had to select the very last folder of the backup.</P><P>&nbsp;</P> Mon, 04 Dec 2023 23:58:52 GMT https://us.community.samsung.com/t5/Galaxy-S23/Smart-Switch-not-recognizing-my-backup-folder/m-p/2743498#M30696 userYDg2sJwGez 2023-12-04T23:58:52Z