topic Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole in Galaxy S23

S23 Ultra | Weird shadows under black pixels and camera's punch hole

35majn — Fri, 06 Oct 2023 21:11:16 GMT

Whenever my phone heats up during charging or when I use it under sunlight, I notice some annoying shadows on the screen. They appear under dark objects like circles or the hole of the selfie camera. This happens regardless of the screen brightness level, f

rom average to maximum.

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

Dan2023 — Fri, 06 Oct 2023 22:18:22 GMT

I honestly don't see it.

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

user_ams007 — Sat, 07 Oct 2023 06:16:21 GMT

Please try resetting your cameras application, clear the cache and data from the application, and if the problem still continues please use the Diagnostic Tools in the Samsung Members app to Check for any hardware issues with your cameras sensor, if nothing seems to work please Call Samsung support directly , please see the attached phone number below 18007267864

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

35majn — Sat, 07 Oct 2023 22:55:06 GMT

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

35majn — Sat, 07 Oct 2023 22:56:38 GMT

Thanks for responding.

Didn't work...

Still I have the issue.

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

Picksomething4me — Sun, 08 Oct 2023 01:13:31 GMT

Kinda looks like your screen blew

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

userUpuTo1SKrL — Thu, 28 Dec 2023 23:34:06 GMT

I have the same problem 😕 😪

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

userUpuTo1SKrL — Thu, 28 Dec 2023 23:34:37 GMT

Did you get it fixed

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

35majn — Thu, 28 Dec 2023 23:53:08 GMT

Hi userUpuToSKrL

About 2 months ago, I've sent my phone to Samsung due to phone's guarantee, they gave me a new s23 ultra. They didn't know why it happens and they couldn't fix it!

Contact your phone's guarantee center ASAP...

Good luck.

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

35majn — Thu, 28 Dec 2023 23:54:05 GMT

Special Thanks to Samsung.

They've replaced it.

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

userUpuTo1SKrL — Fri, 29 Dec 2023 04:09:44 GMT

I'm getting it mailed out tomorrow. I don't know how to explain to them. Should I just ask for a new one

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

TimMinke — Sat, 13 Apr 2024 02:45:17 GMT

My fiencee has this same issue on her S22 ultra and has had this issue for months but Samsung replaced the screen over a year ago now and it was just under a year old then. So not likely but we didn't do it and it just kinda sucks now. Likely to never buy Samsung again at this rate.

Re: S23 Ultra | Weird shadows under black pixels and camera's punch hole

TimMinke — Sat, 13 Apr 2024 02:45:46 GMT