topic Re: Unable to unlock phone in Galaxy S23

Unable to unlock phone

Namuun — Wed, 10 Jan 2024 20:39:05 GMT

Hello,

I just bought a new S23 on Dec 28th and forgot my unlock passcode. I had too many wrong tries and now my phone is locked. I need to use my fingerprint but it asks me to enter passcode which I forgot.

I only setup my gmail on this phone. Didn't setup my Samsung account on my new phone, so 'find my device' was turned off. I cannot see mt new phone through my Samsung account.

What can I do to unlock my phone?

Re: Unlock my S23 after too many incorrect attemps (without samsung account)

neilth — Wed, 10 Jan 2024 03:29:07 GMT

You should be able to factory reset the phone from the bootloader.

Re: Unlock my S23 after too many incorrect attemps (without samsung account)

Namuun — Wed, 10 Jan 2024 16:02:30 GMT

I'm afraid that after factory reset it will still ask phone passcode to identify me/user as factory reset will erase all my data, including Gmail as I understood.

Re: Unable to unlock phone

SamsungModerator1 — Mon, 09 Jun 2025 15:13:34 GMT

Hello, Welcome to the Community. We understand how frustrating it can be when you are locked out of your phone.

You can try the following steps: https://www.samsung.com/us/support/troubleshoot/TSG10001451/

If you are still unable to unlock the phone, you can try a factory reset from the recovery menu.

To get to recovery mode:
- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears

- Use volume buttons to navigate to FACTORY RESET

- Use power button to select

If you're not able to reset there, you will need a copy of the original bill of sale, and you can reach out to a Samsung (1-800-726-7864) with the information to have service set up for the service center to unlock it.