topic Re: Re: S23 Ultra motion photo not working after One UI 6.0 update in Galaxy S23

S23 Ultra motion photo not working after One UI 6.0 update

LAWsyMJ — Fri, 01 Dec 2023 02:08:28 GMT

My wife's phone. Never had any issue with the motion photo feature before the update a couple days ago. I tried resetting all camera settings and options as well as clearing the camera data and cache. She said it works sporadically but most of the time not at all. Frustrating issue for her because we have a baby and she uses the feature to get the "right" picture. Hopefully someone has some insight or ideas. Thanks.

Super Slow Motion feature on S23 Ultra is broken

HurricaneOleg — Mon, 01 May 2023 10:51:47 GMT

Hello.

I'm having serious issues with the S23 Ultra Super Slow Motion mode. I used it to detect and fix flutter on the industrial cooking fans, starting with S9+. All following iterations had a really bad SSM but it was usable because the fans rotate at about 500 rpm and are well-lit. Now, the videos, despite higher resolution, are a blur, they don't look sharp and none of the individual blades can be seen. I had to purchase a used s20 in order to get the feature back and it's extremely inconvenient.

One of the main reasons I bit the bullet and purchased this unnecessarily big phone with old, tired hardware, no real upgrades and zero improvements over the previous one, instead of an iPhone 14 ProMax or any other phone that doesn't cost $1700+. That reason was the Super Slow Motion feature, it was a must. I was going to switch to something else because but Samsung promised me by giving me assurances, on multiple occasions, that, not only this time around it's a 'true 960fps', instead of the previous faux version with a digitally-enchanced 480fps, but also upgraded to full HD! I had no reason to doubt Samsung because I assumed that Samsung had professionals working for them who knew what they were talking about. I'm now paying for my naive approach of taking what seemingly intelligent, competent people say for granted.

If this is a software issue then please, release a patch that will fix it, I already spoke to tech support, they forced me to reset my phone in the end and it didn't help. The videos are blurry and are nowhere near 960 fpS. I need to know what the problem is and, most importantly, if the Super Slow Motion will ever work as intended so I can take proper steps to rectify this situation. Big part of my job is making sure the cooling fans don't break duento flutter, if one of the damaged blades is out of balance and forces the whole blade assembly to vibrate it's crucial for me to be able to identify the exact one and balance it before it breaks and sends shrapnel flying all over the place, taking the cooling tower offline for weeks. My old S9+ used to allow me to do just that before it decided to die, like all other Samsung products I owned over the years.

It is ridiculous that I cannot get any help or even a straight answer from anybody, I would like for Samsung to fix this, so please fix the issue that makes all photos and videos taken with the rear camera(s) look so weird, unnatural and overprocessed.

Re: Super Slow Motion feature on S23 Ultra is broken

VentXXX — Tue, 02 May 2023 04:12:01 GMT

Why is samsung not FIXING THIS GARBAGE!

Re: Super Slow Motion feature on S23 Ultra is broken

SamsungModerator1 — Thu, 11 Apr 2024 14:21:46 GMT

**Update**

Please make sure to update to the latest software version for your device. This should completely clear up the symptoms with the Motion photo.

Hello HurricaneOleg, thank you for posting. Welcome to the Samsung Community. Please, submit an error report directly to Samsung.

Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports

Re: S23 Ultra motion photo not working after One UI 6.0 update

Hattie1321 — Sun, 03 Dec 2023 18:52:38 GMT

Having the same issue, any insight on how to fix this?

Re: S23 Ultra motion photo not working after One UI 6.0 update

SamsungModerator1 — Tue, 05 Dec 2023 14:51:33 GMT

Hello, welcome to the Community, and thanks for reaching out. Can you both elaborate on what is exactly happening when using Motion Photo to where it isn't working? Any error(s) you are both receiving?

Re: S23 Ultra motion photo not working after One UI 6.0 update

LAWsyMJ — Tue, 05 Dec 2023 20:00:03 GMT

There are no error messages of any kind. Motion photo is turned on but the motion photo is only captured sporadically when you look at photos you've taken. So, if you take 10 pictures, only a handful of them will have the motion photo captured. I have tried all kinds of things to figure out if there's a pattern to when the motion photo isn't captured and I can't figure it out at all but it's different every time so one time if you take 10 pictures 3 of them will have motion photo another time you take 10 pictures 7 of them will have motion photo. It's very inconsistent but the fact that it doesn't work consistently is a huge problem.

Re: S23 Ultra motion photo not working after One UI 6.0 update

ELKO61 — Wed, 06 Dec 2023 01:23:17 GMT

I'm having the same issue with my motion photo on my S23 Ultra since the One UI 6.0 update. It tells me motion photo is on, but it never is. There are no error messages and it says my update was successfully installed. I've restarted my phone and cleared the camera app's cash as suggested by others to no avail. Please advise of a solution.

Thanks 😊

Re: S23 Ultra motion photo not working after One UI 6.0 update

Hattie1321 — Wed, 06 Dec 2023 12:29:20 GMT

No error message. The motion feature it turned on but motion picture is not captured. I have tries resetting photo settings and restart phone to no prevail, the motion feature does not work

Re: S23 Ultra motion photo not working after One UI 6.0 update

Pia1 — Wed, 06 Dec 2023 12:37:17 GMT

Same issue here. Using Samsung S23 Ultra. No error, motion is showing as on, but it doesn't take a motion photo only normal. Please help, I use this feature all the time and it's frustrating it no longer works!

Re: S23 Ultra motion photo not working after One UI 6.0 update

Drabbit — Thu, 07 Dec 2023 02:03:24 GMT

Same here, no errors, can you please fix asap?

Re: S23 Ultra motion photo not working after One UI 6.0 update

Andrew3a — Thu, 07 Dec 2023 02:16:14 GMT

Having the same issue on my s22. The setting is on but there is no way to access or see the motion photo feature. It doesn't show up on the backup to my Google photos either. Tried restart, turning settings on or off and taking photos. Nothing. Desperate for help. My child's best moments are between the times I hit the shutter and I use this to capture beautiful memories!

Re: S23 Ultra motion photo not working after One UI 6.0 update

Pia1 — Thu, 07 Dec 2023 14:38:07 GMT

Any update on how to fix this! Please 🙏

Re: S23 Ultra motion photo not working after One UI 6.0 update

cdscott8 — Sat, 09 Dec 2023 20:51:19 GMT

I am having the same issue with the Motion Photo. No errors just won't work. It was working as was in Mexico and loved the shots. But after the update it shows on but does not take a Motion picture.

HELP PLEASE 🙏

Re: S23 Ultra motion photo not working after One UI 6.0 update

Mrmatheron — Sun, 10 Dec 2023 12:30:44 GMT

Same issue on my S23 ultra. Motion photos don't work at all. I also can't take burst photos anymore. I've tried changing every setting I can think of and still nothing.

Re: S23 Ultra motion photo not working after One UI 6.0 update

Mrmatheron — Sun, 10 Dec 2023 13:10:13 GMT

I FIGURED IT OUT! I had to change my "advance intelligence options" from maximum to medium. Suddenly, all my photos had the motion photos again!!!

Re: S23 Ultra motion photo not working after One UI 6.0 update

OKpic — Sun, 10 Dec 2023 20:24:29 GMT

THe motion picture option on my photos no longer works!

Re: Re: S23 Ultra motion photo not working after One UI 6.0 update

OKpic — Mon, 11 Dec 2023 00:36:42 GMT

This did not fix mine.😖

Re: S23 Ultra motion photo not working after One UI 6.0 update

useruvSgMs0t1B — Mon, 11 Dec 2023 02:18:18 GMT

Running into the same issue on my S22 Ultra.

Re: Re: Re: S23 Ultra motion photo not working after One UI 6.0 update

Mrmatheron — Mon, 11 Dec 2023 15:56:53 GMT

There also has to be plenty of light. The motion photo icon will be greyed out if there isn't enough light to work.
After I changed mine, it now works MOST of the time. 🤞