topic Re: Unable to forget Wifi network in Galaxy S23

Unable to forget Wifi network

Robott0m — Sat, 02 Mar 2024 18:42:08 GMT

Hi folks, I've got a weird problem with an S23 Ultra. Hoping someone can help me understand what's going on. I installed a new router several days ago and everything went fine. Now, recently, I'm seeing one of my network SSIDs in the available network list on my phone as "available via neato". I do have two Neato vacuum robots in the house, but I'm pretty sure they're not capable of extending any networks. Also, I removed both of them from the network that says "available via neato". OK, so it's weird seeing the network is "available via" or "connected via" (when I do connect to that networks) , but what's even worse is I cannot forget / remove the network from the list. I'm adding some screenshots to show what I'm seeing on the phone. I thought forgetting the network might be a good place to start but what I'm really after is getting rid of the "available via" thing. Or at least understangint why it's there. I've never seen anything like this before.

Re: Unable to forget Wifi network

GaryB82 — Sat, 02 Mar 2024 18:47:15 GMT

Too forget a network follow the pictures below

Re: Unable to forget Wifi network

Robott0m — Sat, 02 Mar 2024 19:48:55 GMT

Hi Gary, thank you. I did try this before posting, unfortunately, the network that I am trying to forget / delete does not show in that list. So, I don't know, maybe it's an active network that hasn't been added to the list? What I really need to know is "what does available via or connected via" mean and why is my phone trying to connect to my network "via" anything?

Re: Unable to forget Wifi network

realaud — Sat, 02 Mar 2024 20:44:02 GMT

It looks like that's a pairing network for your robots. When a smart home device needs to be paired with a phone app for control, you usally have to do the initial setup on the device's internal network. I had to do that with my microwave and my shades. It's supposed to not be visible if the devices were successfully paired to its app. You may have to run through the setup on your robots to make it go away.

Re: Unable to forget Wifi network

angelchained — Sat, 02 Mar 2024 20:48:40 GMT

Who's your internet provider? Have you tried going to your provider app, and remove or forget device?

Re: Unable to forget Wifi network

Robott0m — Sat, 02 Mar 2024 22:49:14 GMT

Thank you, I think that definitely has something to do with this, I just don't understand why it persists after the paring. I might try uninstalling tha Neato app and see if that makes it go back to normal.

Re: Unable to forget Wifi network

Robott0m — Sat, 02 Mar 2024 22:51:30 GMT

Provider is Spectrum, but I don't think they have anything to do with this issue. However, thanks for the advice. If I can't get figure this any other way, I will contact them to at least get their feedback.

Re: Unable to forget Wifi network

terminator9 — Sat, 02 Mar 2024 22:57:53 GMT

i would just reset my wifi settings, cant hurt

Re: Unable to forget Wifi network

angelchained — Sat, 02 Mar 2024 23:16:50 GMT

You're welcome, but let me know when you do figure it out. Strange that you can't remove, manage, or forget the network and/or device's through Manage Network settings. 🤔

Re: Re: Unable to forget Wifi network

angelchained — Sat, 02 Mar 2024 23:19:16 GMT

Great advice!!!!

Re: Unable to forget Wifi network

Robott0m — Sat, 02 Mar 2024 23:32:32 GMT

I am holding that out as a last resort, but agree, might be the thing. I just hate to loose all of the login info to networks that I visit. PITA to have to re-gather all of that. Thanks for that though, if that's where i end up, oh well. Was hoping for a less agressive solution.

Re: Unable to forget Wifi network

Robott0m — Sat, 02 Mar 2024 23:34:02 GMT

Thank you, will do.

Re: Re: Unable to forget Wifi network

terminator9 — Sat, 02 Mar 2024 23:35:49 GMT

i agree believe me.. pain is right but i think that will be the salvation . lol

Re: Re: Unable to forget Wifi network

realaud — Sun, 03 Mar 2024 00:43:29 GMT

Oh, hey. I completely glossed over the fact that this was due to a router change. There would be no need to delete and reinstall you app. The internal device network need to be re-paired with your network. You have to dig out your manual and follow the directions to pair it eith your network.

Re: Re: Unable to forget Wifi network

Robott0m — Sun, 03 Mar 2024 01:05:58 GMT

Interesting, so maybe the robot needs to be wiped and re-joined to the network. I will definitely try that but think it's really weird that some remnant of the pairing would still show on my phone. Regardless, will give it a shot and let you know tomorrow.

Re: Re: Re: Unable to forget Wifi network

realaud — Sun, 03 Mar 2024 01:12:07 GMT

The remnant of the network shows on your phone because your robots are lost and looking to find their home. You shouldn't have to wipe them, but it cant hurt. In most cases you just need to follow the instruction manual on how to join your network. The device networks only show up when they are looking to be mated. I have to do that sometimes with my microwave if i had a power outage and lost the network connection. I have to drag my manual out every time because i forget the sequence.

Re: Unable to forget Wifi network

LongHiker — Sun, 03 Mar 2024 02:24:00 GMT

@Robott0m The screenshots you posted show the networks that your phone is currently detecting. The only ways to eliminate networks from that list is to (a) turn off the device creating the network, (b) move out of range of the network, or (c) turn off Wifi on your phone.

The "forget" option in Wifi settings, just removes the stored password for that network and the knowledge that the network was used in the past. It does nothing to influence the Wifi networks currently being detected by your phone.

Re: Unable to forget Wifi network

Robott0m — Sun, 03 Mar 2024 20:14:08 GMT

OK, first off, thank you everyone, excellent advice and cheers for just responding to some stranger anyway.

Sorry it took me all morning to respond but I wanted to be as thorough and as clear as possible. The issue absolutely was completely on my phone. It did not exist anywhere else and there were no other components, active or passive continuing to contribute to it. It was definitely due to the action of pairing my robots back to the network (with a new password) after having bought and installed a new router. The robots are paired via wifi, which in retrospect, I think is kind of weird instead of Bluetooth, but just my opion. Anyway, at some point in that pairing process I must have agreed to reconnect my phone to my home network through the Neato robot. Again, my opinion, weird that option even exists, but I must have done it somehow. Anyway, the problem really manifested because that connection was never saved in the managed networks list. So it couldn't be deleted or forgotten through the normal settings interfaces. Bottom line is that I had to reset my wifi and bluetooth networks completely and reinstall each one to get rid of the "available via" ghost.

Sequence of actions:

1. I turned off all of the robots to see if they might be actively transmitting anything or trying to extend my network. No changes, the "available via neato" remained on the one network as it had been. Note: I also checked my wife's phone to see it the "available via" network appeared there, before and after turning the robots off, again nope, it only appeared on my phone and it was there regardless of the robots.

2. I took the dog for a very long walk away from anyone else's networks and still could not find the "available via" network in the managed networks list. Please that recall not being able to find that network in the managed list was one of my first complaints in that I couldn't "forget" it.

3. I also tried turning wifi off, but realized that took away the manage networks option in settings, so I couldn't even get to the list to see if it was there to forget.

4. I also tried adding a new connection for that network back in manually while outside of anyone's range to see if it might supplant / replace the affected connection when I did get back into range. Again, nope, both connections appeared when I got back within range and only the newly added connection showed in the managed list.

5. FINALLY, (and with great trepidation), I reset all of the wifi and bluetooth connections. THAT WORKED. So, I am very sure at this point that it was some anomoly that took place on my phone due to the paring of the robots back to my home network. One or both robots might have contributed to the problem, but neither continued to contribute after the fact. I have no idea why it persisted and no idea why it couldn't be deleted / forgotten. But, there you have it. AND thank you again to everyone for your help.

Re: Re: Unable to forget Wifi network

terminator9 — Sun, 03 Mar 2024 20:35:39 GMT

awesome to hear !!!!!!