topic Re: One UI 6.1 update broke phone in Galaxy S23

One UI 6.1 update broke phone

Members_ZQtAint — Sat, 15 Feb 2025 00:03:36 GMT

I recently updated to the UI 6.1 update and as the title implies it broke several things on my device. Currently I am getting ready to fully factory reset after I backup the device but I'm putting the thread here in case it occurs again/can help another user if they come across a solution in the replies to this.

The issues that I have currently is that anything media related is completely broken outside of pictures and previewing.

There is no sound on the device through Bluetooth, wired, or phone speakers. Anything using the microphone completely crashes the app that I attempted to use it for, and video recording also causes the app/phone to crash. I've attempt several regular resets and plan to attempt a phone Cache clear shortly but nothing seems to work. I think the update somehow completely wiped any drivers for audio.

I've also noticed that when attempting to watch videos not natively recorded on the phone, the screen will flicker several times green before it finally plays the video without sound.

Media controller shows that there are 0 devices capable of playing or recording sound as well.

EDIT:::::::
This is gonna be a quick update because I solved the issue and it was a strange as issue. I don't know what did it or what application conflict caused everything to go to but I fixed it.

Re: One UI 6.1 update broke phone

ammobeatz — Sun, 21 Apr 2024 13:45:58 GMT

So I had a similar problem with the One ui 6.1 update it bricked ny whole screen and I could only use my S pen everyday it got worse and worse until my screen was unresponsive and black. I tried to have samsung flash the 6.1 update back to 6.0 but after the phones are updated there's no way to go back. If you have a aftermarket screen or had your screen replaced at anytime then you should opt out for a OEM SAMSUNG screen that's the only way I was able to fix my phone or get it to work I had to pay about $350 for the replacement oem screen

Re: One UI 6.1 update broke phone

Members_ZQtAint — Sun, 21 Apr 2024 13:49:16 GMT

So far, the screen seems to be working alright but I'm thinking that the update wiped all of my audio and video drivers. I don't know how or why that would be a part of the update but no speakers or mic are detected and when I try and play alarms or notification options it tells me the notification sounds are "unsupported Audio files".

Re: One UI 6.1 update broke phone

ammobeatz — Sun, 21 Apr 2024 13:54:22 GMT

Have you made a appointment with a Ubreakifix location? Or had samsung look at it? Also is your phone still under warranty

Re: One UI 6.1 update broke phone

Members_ZQtAint — Sun, 21 Apr 2024 13:56:02 GMT

It should be under warranty but I can't really go to any locations in person. I don't think I can even call someone since my microphone and speakers are broken.

Re: Re: One UI 6.1 update broke phone

ammobeatz — Sun, 21 Apr 2024 14:02:25 GMT

I know they have a live chat option 24/7

Re: Re: One UI 6.1 update broke phone

Members_ZQtAint — Sun, 21 Apr 2024 14:31:13 GMT

Live chat is a bust, I'm not currently in the US and the english speaking support tech only helps people located in the US

Re: One UI 6.1 update broke phone

Members_ZQtAint — Sat, 15 Feb 2025 00:03:14 GMT

Solution : I really hope you have your old phone/backup from before you transferred to the s23 ultra. I held on to my old phone just in case and that was the solution. I had to factory reset my phone and then transfer everything from my old phone to my new phone. My old phone has all of its apps from early 2023 and so whatever app update clashes samsung had where nullified.

TL.DR: Transfer your data from your old phone to your new phone after you factory reset it. That's the fix that worked for me.

EDIT: This solution might fix your issue for several minutes but after being connected to a wifi network my phone reset and I went back to square one. I'm going to send my phone in to samsung and hope they can fix this

Re: One UI 6.1 update broke phone

3Fees — Mon, 22 Apr 2024 05:25:11 GMT

Sounds like a software issue. Flash your phone up with the latest update.

Cheers
3Fees

Re: One UI 6.1 update broke phone

userq2CPJJ02GP — Sat, 15 Feb 2025 00:02:58 GMT

I had the same issue. The one ui update completely damaged my phone. My phone won't even go passed the "Samsung" welcome logo. I've called my phone carrier, they said to call Samsung. When I called Samsung, they said to take my phone to Best Buy. When I took it to Best Buy, they said they couldn't do anything. They sent me to Pandora Phones. He couldn't do anything so he sent me to Batteries Plus. They couldn't do anything so they sent me to UbreakIfix. They tried everything including factory resetting my phone. I mean, I might lose some pictures and documents that weren't backed up, but that better than having to buy another $800 phone! They tried everything... nothing. I finally called my carrier to get another phone. They told me to call Samsung since the update came from them. When I called Samsung, they asked for the IMEI number so they can open up a ticket to send them my damaged phone. Of course I don't have that. This phone was bought in November of 2022. No, I no longer have the box. Now, they can't do a ticket without that number. I'm ... ask over a stupid update. They lady at UbreakIfix said there are several other people having the and issues with this update.

Re: One UI 6.1 update broke phone

Ciarak — Wed, 22 May 2024 07:20:13 GMT

You can find your IMEI number printed in tiny print on the back of your phone, or if you can turn on your phone type *#06# and it will show up on the screen.

Re: One UI 6.1 update broke phone

R128 — Wed, 05 Jun 2024 21:07:15 GMT

I have a Samsung S23 Ultra that was updated on May 27, 2024, causing the touchscreen to stop functioning. Samsung blames Google Discover for the touchscreen issues in One UI 6.1. Many Galaxy S23 users faced similar problems after updating their phones to One UI 6.1, and Samsung attributes these issues to the Google Discover feed. I attempted all necessary resetting steps, but nothing worked.

The next day, I went to my local mobile phone store and waited 30 minutes for the Area Manager to open the store. The manager checked my phone, repeated the resetting steps, removed Google from my phone, and finally wiped it to factory settings, but nothing resolved the issue. We filled out a form confirming the phone had no scratches and was in good condition, with the issue being software-related. The manager confirmed that the phone was within the manufacturer's warranty and would be sent to the repair team. I was told my phone would be repaired and returned to me within 3-5 working days.

However, I have not received any updates on the status of my phone for several days. On the fifth working day, I started a web chat, but they were unable to help me. They offered a £20 compensation and provided a complaints number. When I called O2 directly, I spent 3 hours being transferred between different team members. Eventually, I was told that they had just received my phone and that it would be repaired and sent back in 1-2 working days. Later, the third-party repair team informed me that it would take 3-5 working days for their engineer to repair the phone.

After being transferred back to the O2 team and going through the same process for another hour, I received a repair quote for £272.41 due to a cracked bottom screen. This damage must have occurred in transit, as the Area Manager confirmed there were no issues with the handset other than the software problem.

The Call Centre Manager said they would send the damaged phone back to me, even though it is not working correctly and could be further damaged upon return. I insisted that they replace the phone under warranty since it was damaged while in their care. Now, I have been directed to raise a complaint with the complaints review service at complaintreviewservice@o2.com, which will involve an investigation by the finance and complaints teams.

Please tell me why I have not received an update on the status of my phone and why it has taken so long to resolve this issue.

Re: One UI 6.1 update broke phone

SamsungModerator1 — Wed, 05 Jun 2024 21:25:05 GMT

@R128 Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.

Re: One UI 6.1 update broke phone

tornadoKegan — Thu, 13 Jun 2024 22:40:57 GMT

I am having a issue where when someone calls me or vice versa. They can't hear me unless I put them on speaker. I know it is not a hardware issue as it started happening as soon as the phone updated to 6.1

Re: One UI 6.1 update broke phone

Members_VTetjoB — Thu, 27 Jun 2024 18:51:27 GMT

I have a Galaxy A53 5G. The UI6.1 update has messed up my SIM card reader. Randomly throughout the day my phone will show No SIM Card. I have taken it to the phone carrier office and they have tried resetting the network settings on both the phone and on their end as well. I bought a new SIM card and have the same results. The only temporary fix is to pop out the SIM card, reset the network settings and then reinsert the SIM card. This seems to help for anywhere from 1/2 hour to 1.5 days. Samsung you need to fix this!!!! A software update from the manufacturer should not be bricking phones!!!!

Re: One UI 6.1 update broke phone

Olaleye — Sat, 20 Jul 2024 10:26:18 GMT

I updated my samsung galaxy s21 ultra last month to the One UI 6.1 and my screen stop responding I can only use spen to operate the screen. The screen is not responding to hand touch only pen. Bought the phone from Georgia around February 2024 but I'm in Nigeria now. How can this be fixed.

Re: One UI 6.1 update broke phone

wantmys22back — Fri, 26 Jul 2024 10:06:08 GMT

The update destroyed the phone. I have a new s24 ultra. I typically do all updates as I switch my phone out every two years. I have owned many galaxy phones since the first one came out. This one has been a nightmare.
After the update, my phone went into repeatedly crashing. I mean rebooting every 30 to 60 seconds. The IT dept worked with me for two days, finally told me to return it and it must be the software.
I now have a new one, and it is already telling me to update it, i dont think so!
After I jumped from S22 to S24, I had issues. I am hoping I just had a bad phone. So far, the only good thing on the s24 is the camera.

Re: One UI 6.1 update broke phone

Members_oBQ1wO7 — Sat, 27 Jul 2024 06:45:08 GMT

SAME HERE. I put off updating for several weeks, but now my phone is totally bricked after the install. The phone indicated a successful installation, but in the settings under software updates, it doesn't recognize the update at all. Now I have no IMEI number, no SIM card, and no service, and nobody at Samsung has any answers.

I will never waste my money on a Samsung phone purchase again. Not after this experience. What a stupid mistake to make with customers.

Re: One UI 6.1 update broke phone

JaceAurelius — Wed, 31 Jul 2024 14:58:30 GMT

Same issue. After the One UI 6.1 update my Galaxy A03s started to power off randomly or restart randomly on its own. Went on for almost a week and then wouldn't power on. I've been arguing with my phone carrier [Verizon] on getting a replacement/upgrade, as well as been arguing with Samsung Support over the issue. My phone is a year past warranty but in my opinion, since it's a software update pushed by Samsung that damaged my phone, Samsung should hold itself accountable and either offer to cover repair costs or replacement costs.

Re: One UI 6.1 update broke phone

Teach_boss — Sun, 11 Aug 2024 17:28:35 GMT

This is BS new phone off ebay updated to 6.1 screen doesn't work.no fixes tried all options and only solution is ro buy a 300 dollar screen. Ridiculous