topic Re: Nothings wrong with my device right? in Galaxy S23

Concerns about my phone?

AltN8 — Fri, 13 Dec 2024 01:05:07 GMT

https://play.google.com/store/apps/details?id=com.sec.android.gallery3d

Re: Nothings wrong with my device right?

meself — Tue, 10 Dec 2024 05:10:41 GMT

Having looked in store last updated Oct 2024 think 15th anyway I saw nothing about requirements i.e android version etc you see in other apps

Members Diagnosis

AltN8 — Tue, 10 Dec 2024 05:27:12 GMT

Members Diagnosis says

my Wi-Fi doesn't work, while I'm on Wi-Fi?

#Support keeps telling me nothing is wrong.

AltN8 — Tue, 10 Dec 2024 05:30:14 GMT

Re: Re: Nothings wrong with my device right?

AltN8 — Tue, 10 Dec 2024 05:34:49 GMT

I added the description page.
(Also, this isn't the only app that says this) smh.

Re: #Support keeps telling me nothing is wrong.

meself — Tue, 10 Dec 2024 05:35:31 GMT

Wow never seen 2options allowed something not right try clearing the cache

Re: Members Diagnosis

GaryB82 — Tue, 10 Dec 2024 05:36:37 GMT

If restarting doesn't resolve this issue I would suggest contacting a service center to have it checked
https://www.samsung.com/us/support/service/locations/

Re: #Support keeps telling me nothing is wrong.

userKmzxaBDkDC — Tue, 10 Dec 2024 05:36:41 GMT

That's super odd!

Re: Re: Re: Nothings wrong with my device right?

meself — Tue, 10 Dec 2024 05:36:54 GMT

Seems your getting issues on many apps try clearing cache in galactic store and do a soft reset

Re: Re: #Support keeps telling me nothing is wrong.

AltN8 — Tue, 10 Dec 2024 05:37:39 GMT

I've tried everything. I factory data reset monthly. No joke. It should be #SamsungDontCare not #SamsungCares

Re: Re: Re: #Support keeps telling me nothing is wrong.

meself — Tue, 10 Dec 2024 05:40:41 GMT

Something not right here no need to factory reset so much either you got some issue with app installed causing problems or your software is corrupted my best guess run the diagnostic test I would also submit feedback

Re: Re: Members Diagnosis

AltN8 — Tue, 10 Dec 2024 05:42:26 GMT

They never respond, or they say they can't see anything wrong. It's a joke. The way Samsung Support has handled these S23 problems tells me they know exactly what's going on and their avoiding it.

Re: Re: #Support keeps telling me nothing is wrong.

AltN8 — Tue, 10 Dec 2024 05:44:34 GMT

Support doesn't see anything wrong on their end. Hahaha

Re: Members Diagnosis

Dan2023 — Tue, 10 Dec 2024 05:46:51 GMT

I would think that your wifi security might be blocking the test application from running.

Re: #Support keeps telling me nothing is wrong.

meself — Tue, 10 Dec 2024 05:46:57 GMT

Add thought here malware issue get a anti-virus program avari good choice a do scan

Re: #Support keeps telling me nothing is wrong.

ItsAboutTimeAlready — Tue, 10 Dec 2024 06:05:11 GMT

Report to @communityuser4e0rfoe on Twitter. The exposure tends to get their attention.

Re: Nothings wrong with my device right?

hackedgalaxyagain — Tue, 10 Dec 2024 06:18:20 GMT

Been going through this for a year multiple Samsung's and Motorola's and even one iPhone

Re: #Support keeps telling me nothing is wrong.

SamsungModerator1 — Tue, 10 Dec 2024 16:45:27 GMT

Hello AltN8, Welcome to the Community. We understand how upsetting it is when you are experiencing concerns with your phone.

Recommended troubleshooting for app concerns such as the ones you have posted include:

1. Clear the cache partition

- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

2. Test the phone in Safe Mode https://www.samsung.com/us/support/answer/ANS10003495/

3. Factory reset https://www.samsung.com/us/support/answer/ANS00062029/

If these steps do not help, service is recommended.

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or you can set up a ship-in service ticket here: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.