topic Re: Cannot access secure folder in Galaxy S23

Cannot access secure folder

DRT II — Sat, 04 Jan 2025 03:56:23 GMT

I have a Samsung S23 Ultra and now cannot access my secure folder with the correct password. I have cleared the Cache and data and it does not prompt me to reset password. Can someone help?

Re: Cannot access secure folder

3Fees — Sat, 04 Jan 2025 05:04:22 GMT

https://www.samsung.com/us/support/troubleshoot/TSG10001553/

Cheers
3Fees

Re: Cannot access secure folder

MrGhoul — Sat, 04 Jan 2025 05:43:08 GMT

The Secure folder has a setting called "reset with Samsung account" that needs to have been enabled. The Forgot Password/PIN will only show up if Reset with Samsung account is enabled for Secure Folder. If after clearing the cache and data still doesn't show Forgot Password, try changing the password of your Samsung account.
Once you have unlocked Secure Folder, ensure that you enable "Reset with the Samsung account" for Secure Folder. To do so, go to Settings > Security and privacy > Secure Folder > Lock Type and enable ‘Reset with Samsung account.’

Re: Cannot access secure folder

DRT II — Sat, 04 Jan 2025 17:30:04 GMT

My secure folder only has a uninstall option. I don't want to uninstall it because I will lose my data, right? I cannot access with my Samsung account password because it has letters in it.

Thank you

Re: Cannot access secure folder

DRT II — Sat, 04 Jan 2025 19:50:23 GMT

Is there a way to uninstall the update and do you think that would work?

Re: Re: Cannot access secure folder

MrGhoul — Sat, 04 Jan 2025 23:25:16 GMT

Yes, if you uninstall secure folder, you WILL lose your data. You should be able to change your password in your Samsung account. By doing so, it should show Forgot Password prompt. For the "Forgot password" prompt to show you have to enter a wrong password at least 2 times before prompt shows.

Re: Re: Cannot access secure folder

MrGhoul — Sat, 04 Jan 2025 23:29:20 GMT

I don't think there is a way to uninstall the update, but if there were, it may delete your data in secure folder.

Re: Re: Cannot access secure folder

DRT II — Sun, 05 Jan 2025 00:14:32 GMT

when I click on the secure folder, it will take me to the app and all it days under the password is uninstall. I have entered my password a few times and it's takes like 30 min in-between them now. Never gives a reset option.

Re: Re: Cannot access secure folder

DRT II — Sun, 05 Jan 2025 00:26:42 GMT

Do you work for Samsung by chance? I just tried again and now it says 60 minutes. Still only has uninstall below it

Re: Re: Re: Cannot access secure folder

MrGhoul — Sun, 05 Jan 2025 01:36:40 GMT

No, I don't work for samsung, unfortunately. Did you try to change your samsung account password by going into device settings > accounts > tap on the samsung account option > my profile > security and privacy > password > change your password. After changing the account password, go into secure folder. This procedure has helped some users who are not getting the "forgot password" prompt.

If you still can't get in, reach out to samsung - 1-800-samsung
https://www.samsung.com/us/support/contact/

Re: Cannot access secure folder

3Fees — Tue, 07 Jan 2025 05:46:07 GMT

From the link I posted.

IMPORTANT
If you did not activate " Reset with Samsung account " option when you set your security method, the Forgot prompt will not appear and you will not be able to recover access to your secure folder.

Cheers
3Fees

Re: Cannot access secure folder

DRT II — Tue, 07 Jan 2025 22:34:55 GMT

This is crazy! Makes no sense was on with Samsung even went to U break I fix because Samsung said the can go back before the update but nothing. I've used this folder on 4 phones never and issue, never even thought it could happen with a app that is on the phone already.