topic Re: Photos & videos keeps stopping in Galaxy S23

Photos & videos keeps stopping error when trying to attach a photo to emails

SacramentoJoe — Thu, 20 Feb 2025 17:31:27 GMT

I keep getting a "photos & videos keeps stopping" error when trying to attach a photo to emails. Not sure when this started, perhaps after the recent update.... not sure. Anyone else having this issue? I've tried clearing my galleries cache, force stopping gallery, restarted my phone. Tried installing new gallery apps (I hate them, they all have ads) still no help. No matter what I do or have tried, I still get the error.

Edut: The so called accepted solution is NOT a solution. I never accepted that as s solution or said it worked.

Re: Photos & videos keeps stopping

MrGhoul — Tue, 04 Feb 2025 06:28:34 GMT

Try wiping the "cache partition" to see if that helps. It's safe and won't remove your settings or app files. Clearing the "cache partition" can help resolve any issues caused by old or corrupted system cache data.

Follow the steps below,

Clear the cache partition
- Turn the phone off (shut down)
- Press and hold the Volume Up key, then press and hold the side key.
- When the Android system recovery menu options show release buttons.
- Press the volume down key several times to highlight wipe cache partition.
- Press the side key to select.
- Press the volume down key to highlight yes, then press the side key to select.
- When the wipe cache partition is complete, Reboot system is now highlighted.
- Press the side key to restart the device.

Furthermore, you shouldn't be getting ads in the gallery. Ads in the Samsung Gallery are often caused by third-party apps that you have installed, which may save cached images or videos in your gallery. To stop these ads, consider uninstalling recently downloaded apps.

Re: Re: Photos & videos keeps stopping

SacramentoJoe — Tue, 04 Feb 2025 06:13:46 GMT

Didn't work 😔

Re: Re: Re: Photos & videos keeps stopping

MrGhoul — Tue, 04 Feb 2025 07:03:12 GMT

Clear the cache of "my files," then clear data in the samsung gallery. MAKE SURE TO BACK UP GALLERY. THIS WILL REMOVE ALL SETTINGS. This procedure has been successful in fixing the issue.

Re: Photos & videos keeps stopping

FoZo — Tue, 04 Feb 2025 09:44:19 GMT

I have the same issue across several apps (every app that use "Photos and Videos" in one way or another (for instance to upload images) on my s22 plus.
I did clean up cache for the "cache partition", "my files" and the gallery, but that didn't help.

Re: Photos & videos keeps stopping

SamsungModerator1 — Tue, 04 Feb 2025 15:25:44 GMT

Hello all, thanks for reaching out. I can understand how inconvenient it is to have photos & videos stop working constantly. Since clearing the cache partition and the cache on My Files isn't helping, it may be time to try Safe mode, to see if a third-party application is to blame. This guide will walk you through Safe mode: https://www.samsung.com/us/support/answer/ANS10003495/
If it works in Safe mode, uninstall third-party apps until functionality is restored.

If it behaves the same in Safe mode, it may be time to try a factory reset. Make sure to back up everything beforehand (https://www.samsung.com/us/support/answer/ANS10002780/) then go for the factory reset: https://www.samsung.com/us/support/answer/ANS10002030/

If the troubleshooting has not helped, submit an error report via Samsung Members: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

Re: Photos & videos keeps stopping

FoZo — Tue, 04 Feb 2025 16:07:39 GMT

For me it stil does not work.
I tried to attach a file/image in the gmail app while phone is in safe mode and I got the same error.

I am not 100% sure, but seems like the issue started after the prevous system update.

Re: Re: Photos & videos keeps stopping

SacramentoJoe — Tue, 04 Feb 2025 20:37:18 GMT

My thought too. I had no issues before the update.

Re: Photos & videos keeps stopping

JayStarr — Thu, 06 Feb 2025 01:17:12 GMT

The problem is, it's not the my files app, or the gallery app that's crashing. It's the hidden system app "photos and videos"
And the fact that it's hidden also means we can't clear the cache or data!

Re: Re: Photos & videos keeps stopping

SacramentoJoe — Thu, 06 Feb 2025 04:40:43 GMT

Exactly!!!!! Recent access it, and I'm pretty sure it started after the most recent software update

Re: Photos & videos keeps stopping

Sakus — Fri, 07 Feb 2025 19:00:04 GMT

Third-party app isn't to blame because the issue appears in every app. It's messed up update here to blame. I experience the same issues and none of mentioned here methods work.

Re: Re: Photos & videos keeps stopping

skwolvie — Sun, 09 Feb 2025 17:31:19 GMT

Same issue. It occurs when I try to upload a photo

Re: Re: Photos & videos keeps stopping

skwolvie — Sun, 09 Feb 2025 17:31:38 GMT

Any resolution?

Re: Re: Re: Photos & videos keeps stopping

JayStarr — Sun, 09 Feb 2025 18:46:04 GMT

I ultimately had to factory reset my phone after contacting support. There's no way to clear cache for the hidden "Photos & Videos" system app. So the only option is a factory reset. But it works for me now.

Re: Photos & videos keeps stopping

Members_kzRoUtX — Wed, 12 Feb 2025 03:12:21 GMT

same issue here. the only app that lets me attach something from my gallery is whatsapp right now. very frustrating, is samsung doing anything about this?

Re: Photos & videos keeps stopping

GumnutGobe — Thu, 13 Feb 2025 03:05:53 GMT

I'm getting the same issue with my S20 FE, but only for select apps.

i.e. I'm able to upload pics using IM apps (Messenger, Insta, etc), but can't access photos via wallet apps (Google Pay, SuperCards, etc).

Only started occuring since the recent phone update...pretty frustrating

Re: Re: Photos & videos keeps stopping

SacramentoJoe — Thu, 13 Feb 2025 03:10:17 GMT

Same including email

Re: Photos & videos keeps stopping

Omda4wady — Thu, 13 Feb 2025 08:43:25 GMT

I face this issue with chrome on my device A14

But when I use Samsung internet, I can upload images easily

I think this issue occurs after system software update

Re: Photos & videos keeps stopping error when trying to attach a photo to emails

Tcappellozza — Sat, 15 Feb 2025 09:27:50 GMT

Am also having this same issue. It started 2 weeks ago. I can't attach anything from gallery. Keeps stopping and closing. There is no blame for third part apps since this is a error from Samsung. So annoying.

Re: Photos & videos keeps stopping error when trying to attach a photo to emails

yougen — Sat, 15 Feb 2025 15:19:42 GMT

I found a solution on reddit, in my case i tried to attach an image on chatgpt, when it crashes on the app again and do it again, repeat the process like 10 times until it eventually fixes itself and you will see it doesnt crash anymore.