topic S23+ keeps freezing multiple times a day in Galaxy S23

S23+ keeps freezing multiple times a day

robbiedoo2001 — Sun, 20 Apr 2025 19:20:08 GMT

My S23+ started freezing a few times a day about 3 months ago. I was unable to find any solutions anywhere, including the forums here. So, I factory reset the phone and started over. It worked for a couple of months, and now it's back to freezing again.

A letter "A" with 3 dots underneath shows up on the phone, I'm assuming that has to do with virtual keyboard, but there's no virtual keyboard on the phone nor an option.

Any workarounds?

Re: S23+ keeps freezing multiple times a day

Epsilion77Jadiel — Sun, 20 Apr 2025 23:18:33 GMT

When that happens? You download certain apps?

Re: S23+ keeps freezing multiple times a day

Ekamek — Mon, 21 Apr 2025 01:32:14 GMT

Factory reset and do not restore from backup. You may be carrying over a malware.

Re: Re: S23+ keeps freezing multiple times a day

robbiedoo2001 — Mon, 21 Apr 2025 02:23:26 GMT

That's what I did the first time and didn't restore anything. However, it started happening again lately.

Re: Re: S23+ keeps freezing multiple times a day

robbiedoo2001 — Mon, 21 Apr 2025 02:24:06 GMT

I'm not sure, but I don't download new apps.

Re: Re: S23+ keeps freezing multiple times a day

robbiedoo2001 — Mon, 21 Apr 2025 02:24:24 GMT

That doesn't really help much.

Re: Re: Re: S23+ keeps freezing multiple times a day

Epsilion77Jadiel — Mon, 21 Apr 2025 09:59:41 GMT

Thats weird then if you reset your phone and still you have the issue sorry brother

Re: S23+ keeps freezing multiple times a day

SamsungModerator1 — Wed, 23 Apr 2025 16:45:57 GMT

Hello, Thank you for being part of the Community. We can understand the frustration of the phone freezing. Here are some steps that may help: https://www.samsung.com/us/support/troubleshoot/TSG10001440/

We also recommend clearing the cache partition and repairing apps in the recovery menu.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

Try running the diagnostics in the Members app, under the Support tab, to test the hardware.

We also recommend submitting feedback in the Members app. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

If the phone continues to freeze, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html